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Featured Case Study

Emory Healthcare

“With Experian Healthcare, we not only identify underpayments and hold the payers accountable to their contract terms, but we also are transparent with patients on their out-of-pocket responsibility and collect more timely payments, nearly eliminating bad debt.”

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Testimonials and Case Studies

Clients describe in their own words the difference Experian Healthcare has made in helping their organizations overcome payment challenges, transform revenue cycle processes and improve financial performance.

WellSpan Medical Group

Fred Graves
"Contract Management has been fantastic in tracking underpayments. To give you an example, we went from 47% recoveries on our denials management team to 97.7%. It has been a phenomenal experience for us."

Imperial Calcasieu Medical Group

Lisa Conner
"Overall the bottom-line results in our financial performance have drastically increased due to using Experian Healthcare on the front end and on the back end."

UT Medical Group

Cheril McGinnis
"Experian Healthcare products and services have helped us not only financially, but have also increased our credibility with our physicians and payers."

Jefferson University Physicians

Merle Charlton
"I have been doing this for 21 years. We have installed a lot of software and worked with a lot of vendors and I would say without question, after working with Experian Healthcare, I have not dealt with a more knowledgeable team in anything we have done so far."

Rocky Mountain Cancer Centers

Kayleen Jackson
"The first thing we did was implement Payer Alerts, which has helped us a lot in letting us know the changes within each payer’s rules and regulations."

State of Franklin Healthcare Associates

Amanda Clear
"Our relationship with Experian Healthcare is excellent. With the Experian staff, I feel confident in submitting a support ticket or even reaching out to my account manager for help on any issue."

OrthoTexas Physicians and Surgeons

Tracy Dean
"By working with Experian Healthcare we have seen an increase in revenue. We are able to find things that get our claims out correctly the first time and avoid back-end edits."

Plano Orthopedic Sports Medicine and Spine Center

Michael Newcum
"What has impressed me the most about Experian Healthcare is the staff. They know understand the revenue cycle; they know what contract language is; the little nuances in things that we have to deal with everyday – they understand all that."

University of Toledo Physicians

Susan Moore
"Working with Experian Healthcare has been very positive. They take you from the beginning to the very end once you are up and running and you always have the project manager that is available to you."

Baylor College of Medicine
"Experian Healthcare provides accurate data that allows us to successfully challenge issues with payer contract performance, negotiate better contracts and promptly capture patient fees."

Bend Memorial Clinic
"Experian Healthcare has increased our patient collections, improved our payer contract negotiation strategies and allowed us to proactively track the performance of each of our contracts."

Emory Healthcare
"With Experian Healthcare, we are easily and accurately able to monitor payer compliance, identify and appeal underpayments, reduce patient bad debt and help boost satisfaction and overall collections through eligibility estimates, ultimately improving overall revenue cycle management processes."

Indiana University Health Physicians
"With Experian Healthcare, our practice is able to perform thorough analyses of payer contracts, so that we reach a better understanding of how they affect our revenue."

Medical College of Wisconsin
"We definitely achieved our objectives; our group has a great partnership with Experian Healthcare."

Montgomery County Hospital District
"The financial load has been lightened, and the staff is no longer spinning their wheels. We can now make a difference in every account that is touched."

Neurosurgical Associates of San Antonio
"Experian Healthcare has raised the level of expectation for effectively auditing and recovering payments."

Sansum Clinic
"Experian Healthcare is an invaluable asset to Sansum Clinic. Its solutions give us peace of mind that we are collecting accurate payments from both payers and patients in a timely manner — and just as important, we know our revenue cycle is performing at its very best as a result."

Scripps Clinic
"Experian Healthcare Contract Management allows us to identify true appeals opportunities and provides us with the tools to collect underpayments."

Texas Oncology
"The continued level of support that we receive is what really stands out about Experian Healthcare."

Texas Orthopedics Sports and Rehabilitation
"You think you are being paid correctly, but when you get the data out on the table you find out you are not. It’s impossible to maintain this amount of information manually."

The Portland Clinic, University of Physicians Network and WVU Healthcare
"I can’t comprehend how any healthcare provider group operates without staying abreast of payer policy changes that will directly impact income. Providers should be able to avoid policy-related denials. In today’s market, it’s money you can’t afford to miss."

University of Alabama Health Services Foundation
"With Experian Healthcare, our practice has been able to streamline administrative processes and improve workflow while maximizing reimbursement opportunities."

University Physicians – University of Missouri, Columbia

“Everything is much easier to access with Experian Healthcare By looking at payment trends, we can easily discern which contracts to renew and which to renegotiate. With this data in hand, we finally have the peace of mind that we’re getting paid what we’re owed — a key benefit for administrators and clinicians alike.”

UT Medical Group
"With Experian Healthcare’s suite of revenue cycle solutions, we have been able to improve both front- and back-office processes while enhancing the performance of our contracts and increasing profitability."

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