Telecommunications, Cable & Utilities

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Utilizing a customer journey map – from acquisitions t...

Everyone loves a story.  Correction, everyone loves a GOOD story. A customer journey map is a fantastic tool to help you understand your customer’s...

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Who’s on first?...

Evolution of first-party fraud to third Third-party and first-party schemes are now interchangeable, and traditional fraud detection practices are less effective in fighting these...

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Results reveal success for virtual negotiation in coll...

It should come as no surprise that the process of trying to collect on past-due accounts has been evolving. We’ve seen the migration from...

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Putting Customer Experience at the core of your debt c...

We regularly hear from clients that charge-offs are increasing and they’re struggling to keep up with the credit loss. Many clients use the same...

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First wave of Gen Z entering credit ranks...

Millennials have long been the hot topic over the course of the past few years with researchers, brands and businesses all seeking to understand...

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4 steps to prevent synthetic identity fraud...

Mitigating synthetic identities Synthetic identity fraud is an epidemic that does more than negatively affect portfolio performance. It can hurt your reputation as a...

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Mitigating Synthetic ID Fraud...

The creation of synthetic identities (synthetic id) relies upon an ecosystem of institutions, data aggregators, credit reporting agencies and consumers. All of which are...

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New CFPB study highlights need for more inclusive cred...

On June 7, the Consumer Financial Protection Bureau (CFPB) released a new study that found that the ways “credit invisible” consumers establish credit history...

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Time to upgrade your credit score solution...

The 1990s brought us a wealth of innovative technology, including the Blackberry, Windows 98, and Nintendo. As much as we loved those inventions, we...

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#ExperianVision 2017: Final Recap...

The final day of Vision 2017 brought a seasoned group of speakers to discuss a wide range of topics. In just a few short...

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#ExperianVision 2017: Day 2 Recap...

In just a few short hours, Vision attendees immersed themselves into the depths of the economy, risk models, specialty finance data, credit invisibles, student...

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#ExperianVision 2017: Day 1 Recap...

So many insights and learnings to report after the first full day of 2017 Vision sessions. From the musings shared by tech engineer and...

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FCC Commissioner O’Rielly Calls for TCPA Reform in Spe...

In a May 4 speech before the ACA International Conference in Washington, FCC Commissioner Michael O’Rielly criticized the FCC’s past decisions on Telephone Consumer...

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Could a virtual negotiator enhance your collections ef...

It should come as no surprise that reaching consumers on past-due accounts by traditional dialing methods is increasingly ineffective.  The new alternative, of course,...

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Detect and Prevent: The current state of e-commerce f...

Knowing where e-commerce fraud takes place matters We recently hosted a Webinar with Mike Gross, Risk Strategy Director at Experian and  Julie Conroy, Research...

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