Telecommunications, Cable & Utilities

The value of a good decision can generate $150 or more in customer net present value, while the cost of a bad decision can...

November 13, 2009 by Roger Ahern

— by Dan Buell Towards the end of 2007, the management of Bay Area Credit Service embarked on an agressive strategy to dramatically enhance...

November 6, 2009 by Jeff Bernstein

Optimization is a very broad and commonly used term today and the exact interpretation is typically driven by one's industry experience and exposure to...

May 14, 2009 by Jeff Bernstein