The COVID-19 pandemic has created unprecedented challenges for the utilities industry. This includes the need to plan for – and be prepared to respond...
The current pandemic will affect the way financial institutions lend and provide credit. Shawn Rife, Experian’s Director of Product Scoring, discusses the ways that...
This is the second of a three part series of blog posts highlighting key focus areas for your response to the COVID-19 health crisis:...
Do you have 20/20 vision when it comes to the readiness of your organization? How financially healthy are your customers today? They are likely...
Earlier this year, the Consumer Financial Protection Bureau (CFPB) issued a Notice of Proposed Rulemaking (NPRM) to implement the Fair Debt Collection Practices Act...
Big Data, once thought to be overhyped consultant-speak, is now a term and business model so ubiquitous it underpins billions of dollars in revenue...
The fact that the last recession started right as smartphones were introduced to the world gives some perspective into how technology has changed over...
Preparation is key – whether you’re an amateur/professional sports, free-soloing up El Capitan, or business contingency planning as part of a recession readiness strategy....
Friend or foe? Sophisticated criminals put a great deal of effort into creating convincing, verifiable personas (AKA synthetic identities). Once the fictional customer has...
Debt management is becoming increasingly complex. People don’t answer their phones anymore. There are many, many communication channels available (email, text, website, etc.) and...
We’ve popped the bottles at midnight, now it’s time to burst the reality bubble. Countdown: t-minus less than 90 days until what is for...
Ben Franklin was wrong. Death and taxes are not the only two constants in life. For many, debt makes a third. And where there...
Optimizing your collections With a maximized approach to collections, you can see an uplift in performance of 5% to 30% in Key Performance Indicators...
As soon as the holiday decorations are packed away and Americans reign in the New Year, the advertisements shift to two of our favorite...
The collections space has been migrating from traditional mail and outbound calls to electronic payment portals, digital collections and virtual negotiators. Now that collectors...