Loyalty fraud and the customer experience Criminals continue to amaze me. Not surprise me, but amaze me with their ingenuity. I previously wrote about...
Every portfolio has a set of delinquent customers who do not make their payments on time. Truth. Every lender wants to collect on those...
According to Experian’s latest State of the Automotive Finance Market report, auto loan balances reached an all-time high of $987 billion in Q4 2015...
Compliance definitions LOA, CIP, FACTA, KYC — These acronyms seem endless, and navigating compliance can be both confusing and a painful drain on resources....
A recent Experian survey shows a growing concern over identity theft and tax fraud. 42% of consumers are concerned that someone could access their...
Over the next several years, the large number of home equity lines of credit (also known as HELOCs) originated during the boom period of...
Accuracy matters. It matters in dart throwing, math calculations, and now more than ever, in data reporting. The Consumer Financial Protection Bureau (CFPB) issued...
According to the latest Experian–Oliver Wyman Market Intelligence Report, HELOC originations came in at $43 billion for Q4 2015 — a 22% increase over...
Understanding the behaviors of best-in-class credit risk managers For financial institutions to achieve superior performance, having the appropriate set of credit risk managers is...
What is blockchain? Blockchain is beginning to get a lot of attention, so I thought it might be time to figure out what it...
According to a recent Experian Marketing Services study, 36% of companies interact with customers in five or more...
Ensure you’re protecting consumer data privacy Data Privacy Day is a good reminder for consumers to take steps to protect their privacy online —...
Who will take the coveted Super Bowl title in 2016? Now that we’re down to the final two teams, the commentary will heighten. Sportscasters,...
With the rapid growth in the number of online marketplace lenders , and projections the field will continue to grow in 2016, winning the...
For marketers, the start of a new year is an opportunity to look ahead....
