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1.       Portfolio Management – You should really focus on this topic in 2009.  With many institutions already streamlining the origination process, portfolio management is...

April 24, 2009 by Guest Contributor

The debate continues in the banking industry — Do we push the loan authority to the field or do we centralize it (particularly when...

April 24, 2009 by Guest Contributor

I was recently asked in a comment, "What do we have to do to become compliant?" Great question. There is not a single path...

April 24, 2009 by Keir Breitenfeld

The way in which you communicate with your customers really does impact the effectiveness of your collections operation. At the heart of any collections...

April 24, 2009 by Jeff Bernstein

2007 and 2008 saw a rapid change of consumer behaviors and it is no surprise to most collections professionals that the existing collections scoring...

April 24, 2009 by Jeff Bernstein

Due to the recent economic events, increased collections workloads are straining client infrastructures and resources. Most clients in North America operate their delinquent accounts...

April 17, 2009 by Jeff Bernstein

Our current collections management landscape is seeing unprecedented consumer debt burdens: Total consumer debt o/s is at $14 trillion as of Jan ’09 Revolving...

April 17, 2009 by Jeff Bernstein

We’ve stopped taking phone applications and are using the out-of-wallet questions for Internet credit applications. Are we going overboard? The Red Flags Rule does...

April 17, 2009 by Keir Breitenfeld

As we approach the FTC's May 1, 2009 Red Flags Rule enforcement deadline, we are still working with many of our existing and prospective...

April 17, 2009 by Keir Breitenfeld

Understanding the Champion/Challenger testing strategy As the economic world continues to change, collection strategy testing becomes increasingly important. Champion/Challenger strategy testing is performed using...

April 9, 2009 by Jeff Bernstein

I encourage all of you to have a look at this newly launched Federal Trade Commission Web site dedicated to the Red Flags Rule...

April 7, 2009 by Keir Breitenfeld

By: Tom Hannagan Beyond the financial risk management considerations related to a bank’s capital, which would be directly impacted by Troubled Asset Relief Program...

April 7, 2009 by Guest Contributor

In addition to behavioral models, collectionsmanagement and account management groups need the ability to implement strategies in order to effectively handle and process accounts,...

April 7, 2009 by Jeff Bernstein

This post continues the feature from my colleague and guest blogger, Mark Sofietti, Associate Process Architect in Advisory Services at Baker Hill, a part...

April 3, 2009 by Guest Contributor

I’ve previously posted content around an overall risk-based approach to Red Flags compliance. I also want to keep current in mentioning the use of...

April 2, 2009 by Keir Breitenfeld

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