Year over year retail spend continues to trend up, translating into Bankcard balance growth and new originations. New Bankcard volumes (limits) came in at $59 billion in Q4 2011 – a 52 percent increase over the previous year. Register now for our upcoming credit trends webinar. Source: Experian Infographic: Bankcard and Retail Spending Trends.

Outstanding automotive loan balances were at $708 billion in Q1 2012 – a figure last seen two years ago. Banks and captive auto lenders hold two-thirds of the outstanding balances (34 percent and 33 percent respectively), while credit unions hold 21 percent. Listen to the latest automotive credit trends by attending our upcoming webinar. Source: Experian-Oliver Wyman Market Intelligence Reports.  

The average turnaround time to make a lending decision varies materially between financial institutions. Institutions with low-level automation are typically less competitive on price due to the higher cost of manual reviews. For customers, it leads to high levels of dissatisfaction, complaints and switching of institutions. To learn more practical insights and best practices for key areas of business banking and to look at the features of a leading-edge approach to customer management, download the full white paper. Source: Strategic customer management for business banking portfolios by Experian's Global Consulting Practice.