Yearly Archives: 2009
Optimization is a very broad and commonly used term today and the exact interpretation is typically driven by one's industry experience and exposure to...
Currently, financial institutions focus on the existing customer base and prioritize collections to recover more cash, and do it faster. There is also a...
The Federal Trade Commission announced on April 30, one day before the intended May 1 Red Flags Ruleenforcement deadline, a third extension of that...
By: Tom Hannagan As I’m preparing for traveling to the Baker Hill Solution Summit next week, I thought I would revisit the ideas of risk-based...
1. Portfolio Management – You should really focus on this topic in 2009. With many institutions already streamlining the origination process, portfolio management is...
The debate continues in the banking industry — Do we push the loan authority to the field or do we centralize it (particularly when...
I was recently asked in a comment, "What do we have to do to become compliant?" Great question. There is not a single path...
The way in which you communicate with your customers really does impact the effectiveness of your collections operation. At the heart of any collections...
2007 and 2008 saw a rapid change of consumer behaviors and it is no surprise to most collections professionals that the existing collections scoring...
Due to the recent economic events, increased collections workloads are straining client infrastructures and resources. Most clients in North America operate their delinquent accounts...
Our current collections management landscape is seeing unprecedented consumer debt burdens: Total consumer debt o/s is at $14 trillion as of Jan ’09 Revolving...
We’ve stopped taking phone applications and are using the out-of-wallet questions for Internet credit applications. Are we going overboard? The Red Flags Rule does...
As we approach the FTC's May 1, 2009 Red Flags Rule enforcement deadline, we are still working with many of our existing and prospective...
Understanding the Champion/Challenger testing strategy As the economic world continues to change, collection strategy testing becomes increasingly important. Champion/Challenger strategy testing is performed using...
I encourage all of you to have a look at this newly launched Federal Trade Commission Web site dedicated to the Red Flags Rule...