All posts by Merideth Wilson

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In the 1930s, Ovaltine offered listeners of the Little Orphan Annie radio program a membership badge with a decoder ring that allowed listeners to...

April 30, 2015 by Merideth Wilson

It’s only natural to want to be fairly, fully and quickly reimbursed for services – it’s the basic foundation of business. Yet only in...

November 5, 2014 by Merideth Wilson

Meet Joe—a patient who is walking into a healthcare office, terrified of the news he might hear. He is confused and overwhelmed, not sure...

March 5, 2014 by Merideth Wilson

With the rapidly changing healthcare environment, many organizations are taking a hard look at their revenue cycle, seeking proactive ways to enhance both efficiency...

February 7, 2014 by Merideth Wilson

We encounter gatekeepers every day, ranging from TSA agents at the airport and call-center operators for online retailers to office receptionists and hotel front...

December 12, 2013 by Merideth Wilson

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