Travis Credit Union

Stacy Fifield, Vice President of Consumer Lending and Operations Support

"What I value most is each challenge that I’ve faced I have always been able to call my rep and she’s able to find a solution to what I’m looking for. So it may not be what I was originally looking for, but in the end it ends up being the best solution."

Michigan State University Federal Credit Union

Ronda McCoy, Vice President of Lending

"It’s really obvious that the reps like to build a relationship with us and so they go out of their way to answer questions and get us information in a very timely manner which is very important these days. So I think that’s what I value most."

First Tech Federal Credit Union

Brian Hamilton, Vice President of Consumer Lending

"...from a business partner, what I expect is that they anticipate our needs, that they are proactive with us in creating solutions to grow and drive our business and that they’re really intimately involved with me as a business, not just providing a product or service. And that type of account management is really what we’ve found with Experian and that’s been the deciding factor."

Machol & Johannes, LLC

Nick Machol, Director of Operations
"We’ve experienced an ROI on that product exceeding well beyond 10,000 percent, which is one of the highest ROI products we have in our waterfall mix."

 1st United Services Credit Union

Tosha Eagles-Williams, Chief Operations Officer
"Experian is a very innovative and dynamic company. The products and services they offer allow us the opportunity to better serve our members, to better understand our members and also, it allows us to compete in this challenging environment."

Kohl's Department Stores

Greg Harned,Vice President
"When I speak about Experian, I speak about partnership. They really understand what we’re looking for, and the challenges that we face. We put our minds together to figure out the best way to attack that challenge with the ultimate goal being to make sure that we service our customers the best we can."

Fourscore Resource Capital

Mike Cushing, Executive Vice President, Business Development
"Experian’s greatest strength is their people — their salespeople, the marketing group, the sales group, the support people. They’re not trying to sell you a product. They’re actually trying to be a help to you."

Community Bank of Florida

Jerry Weisman, Executive Vice President

"We've had a good relationship and a good partnership with Experian. They’ve done a good job of what I call 'investigative selling,' of finding products and solutions that help us as opposed to just trying to move product, so we’ve been very happy with the relationship."

Delta Community Credit Union

Mike London, Manager
"The Collections Advantage tool that we’ve implemented has allowed us to go from more of a “dialing for dollars” kind of recovery effort to a more targeted, queuing workflow pipeline, so it’s a much more efficient process."

Direct Energy

Bruno Mariejeanne, Senior Director of Credit-Debt Management
"Working with Experian we have been able to reduce our bad debt, to reduce our delinquency as well as to grow the business."

First Commonwealth Bank

Linda Larotonda, Senior Vice President
"Partnering with Experian has been a really great experience. Our account rep has been great. He’s been a part of the solution whenever we've encountered issues. When we decided to bring on a brand new system, we had a product manager as well as access to the subject matter experts, which was helpful."

First Commonwealth Financial Corporation

John Garrison, Vice President
"Our account rep is excellent not only at recommending products and solutions by Experian, but making sure we’re networking with people already using those products. So it’s not just a cold hand-off, it’s a warm hand-off."

First Financial Asset Management

Matthew Maloney, CIO
"We were one of the early adopters of the Experian Collection Advantage product. As that has evolved, we’ve used that product in all facets of our business."

First National Bank

Harry Steele, Officer
"The benefits for us have been the ability to streamline our underwriting portfolio for our small business as well as finding a better way to prospect."

McDonald Information Service

Alan Greenfield, Vice President
"The size of  Experian and the volume of their data provide a lot of opportunity for us to provide better services to our clients. The quality of service both from a technology perspective and understanding the application has been excellent."

Members 1st Federal Credit Union

Mark Ritter, Assistant Vice President for Business Lending
"The reason I like partnering with Experian is because there are many companies out there that provide data and software but Experian really focuses on solutions. They have people who understand my business and come up with solutions for my business...not simply the solution that they are selling."

National Recovery Service

Steve Kusic, CEO
"Not only were we getting more hits, but the percentage of the hits being the correct phone numbers was significantly greater."

Northeast Member Business Services

Rick Slater, Chief Operations Officer
"We recommend Experian to anybody like us who is looking for products and we also try to recommend Experian products at credit unions for those products that are institution-specific."

Nowcom Corporation

Miguel Jurado, Director of Dealer Services
"Our company continues to grow each year that we’ve partnered up with Experian. We have big goals, and fortunately for us, we’ve met each goal in each year and Experian has been a big partner in that."

Peoples Bank

Anthony Repanich, Executive Vice President
"Experian really understands our business of financial services. It’s like talking with another banker down the street. They understand what we’re trying to do for our clients. They also understand the regulatory challenges we’re up against."

Sterling Savings Bank

Kris Robbins, Senior Vice President, Lending Operations
"The implementation allowed us to really hone in on our core values to ensure we were taking care of our customers."

United Collections Bureau, Inc.

Michael Karosas, Chief Operations Officer
"I’ve been very  impressed with not only the products that Experian offers but also the resources they invest into developing new ideas and targeting what our industry needs are."

$72 return for every $1 spent on collection trigger data

First Financial Asset Management 

Utilizing Experian’s Collection Triggers^SM product, First Financial Asset Management collected $3.5 million­ — a return of $72 for every $1 spent on trigger data, within two years. The company simultaneously improved its operational costs associated with the collection of these and similar customer accounts.

Validate ability to pay and minimize future losses

Income Insight Risk Analysis

Income Insight^SM can help you better understand the risk profile of your accounts and strengthen the credit quality of your portfolio. This analysis shows that a consumer's actual payment behavior correlates more closely with Income Insight than it does with stated income.

Monthly cost savings of $238,000

Bay Area Credit Service LLC

Bay Area Credit Service LLC conducted a three-month trial program that proved Experian delivers superior account management, programming capabilites and account scoring and high-quality data, resulting in dramatic performance improvements and enhanced profitability.

Reduce mail volume by targeting individuals

Franklin Mint Case Study

By implementing an auto prescreen campaign, Franklin Mint Federal Credit Union exceeded its return on investment goal by nearly 200 percent and increased its one-year campaign net profit by 60 percent.

$1.8 million in previously unpaid balances collected

Bass and Company

Utilizing the Experian PINpoint Services^SM product, a leading multistate natural gas utility company identified and linked duplicate customer records. Of the bad debt that could belinked to active customers, 57 percent was recovered in less than 90 days.

Identify and link duplicate customer records

Focus on the Energy Industry

Experian PINpoint Services^SM helped an energy company identify and link duplicate customer records, resulting in the collection of $730,000 in unpaid balances. Of the more than 3.3 million customer records sent by the energy company, Experian PINpoint Services matched and assigned a personal identification number to 92 percent.

Credit union exceeds ROI targets by more than 115 percent

Like many credit unions, SC Telco Credit Union faced many challenges when trying to increase their bottom line. Over the past year, their goal was to grow their loan portfolio by offering new and used auto loans to prospective and existing credit union members. Learn how Experian^® helped SC Telco Credit Union grow its loan outstandings by more than $2 million using Experian’s estimated interest rate calculation (EIRC) attribute and Auto In the Market Model^SM product.