"When I speak about Experian, I speak about partnership. They really understand
what we’re looking for and the challenges we face. We put our
minds together to figure out the best way to attack that challenge with
the ultimate goal being to make sure that we service our customers the best we can."
Greg Harned, Vice President Kohl's Department
Partnering To Meet Today's Challenges
What your peers are saying: Kohl's Department Stores
Greg Harned, Vice President, Kohl’s Department Stores
My area of responsibility is the entire acquisitions account lifecycle process
for the Kohl's charge portfolio as well as the credit policy and ensuring that we
are compliant with regulations.
One of our biggest challenges is trying to stay ahead of what the regulation is
doing and where the credit card industry is going. Even though reform was enacted
in early 2010, there’s still a lot coming down the pipe. We need to understand
how that’s going to impact our business and our organization to ensure that
we can still deliver what our customers are looking for.
Of the Experian solutions that we’ve implemented, the primary one is going
to be data. We’ve been a great partner and client of Experian for several years.
They’re our primary source for data from credit scores to bankruptcy scores
and other software that we’ve implemented, which includes the SRS strategy reporting
studio as well as authentication for our online applications.
Experian's Consultative Approach
To partner with Experian, in the way I look at it, the way I communicate within
our organization, is that they’re one of our premier partners. We really don’t
consider ourselves clients. When I speak about Experian, I speak about partnership. They
really understand what we’re looking for and the challenges we face. We
put our minds together to figure out the best way to attack that challenge,
with the ultimate goal being to make sure that we service our customers the best we
As far as results, they’ve all been positive. We always look for the best
return. The primary thing for Kohl's as a retailer is to make sure that we service
our customers; that comes at the forefront for us. So we’re always looking at
how we can provide the service that our customers are looking for and finding the
right solution to accomplish that.
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