Experian Debt Recovery: Today's Strategies for a Changing Industry
Hear what debt recovery innovators have to say about Experian's powerful
debt management and recovery products.
Mike Cushing Fourscore Resource Capital My name’s Mike Cushing. I’m Executive Vice President at Fourscore
Jacques Machol Machol & Johannes LLC My name is Jacques Machol. I’m with Machol and Johannes. We’re
a law firm.
LaDonna Bohling Contract Callers Hi, I’m LaDonna Bohling with Contract Callers in Augusta, Georgia.
We are a debt buyer. Been in the business for twenty-plus years.
I’ve been with the company for seventeen years. We primarily collect for
the utility industry, the medical industry. We do some retail and some credit card.
We’ve been a partner with Experian for over ten years.
We’ve worked with numerous companies through the years and we’ve found
that – the products that Experian had – they had several products that,
put together, were a good fit for us to help us find consumers that were hard to locate.
Turn insight into action with Experian’s Collections Suite
The triggers, that is something that was new to us that we implemented and we’ve
found to be extremely valuable.
We use Debt Portfolio Examiner. We analyze the portfolio utilizing that information
so that we can see that we’re like-kind, that we’re getting the things
that we want. It’s a similar product to Collection Advantage, which is something
we also use.
We’ve used the Experian scoring models to help us segment portfolios and
that allows us to better work for our clients – to only spend money for court
costs on those accounts that would be suit worthy.
Stay on top of the changing regulatory landscape with fresh and accurate data.
The industry is changing dramatically. A few years ago it was all about liquidation
– how much were you liquidating on your accounts was our performance. Now it’s
all about compliance and consumer scorecard.
One of the most critical things when we’re looking at compliance is making
sure we have the right party.
It’s very important from a data standpoint that we’re talking to the
We find that the information that Experian gives us back is true and accurate information.
Bankruptcies, people working in the military, making sure you identify those people
early on and constantly. That type of data is more critical than ever.
Our commitment: to help you drive quality growth.
The thing that we find unique about Experian is they are able to cater, if you
will, to our needs.
To us it’s worth it. The ROI is there.
We found that we get a 20 percent return on investment.
The results we’ve seen are higher contact rates. Higher contact rates yield
higher recoveries. Sometimes it’s just a matter of us helping the consumer resolve
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