CUSTOMER MANAGEMENT

Increase revenue with improved customer relationships

The Impact of Consumer Data Reporting

Offer Credit Education To Your Customers

Generate cross-sell opportunities and promote customer satisfaction with Experian's Credit EducatorSM service.

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Develop strategies that maximize revenue opportunities

Managing your customer relationships is one of the easiest, most effective methods to increase customer share of wallet, encourage customer loyalty and retain existing customers. Get a full view of your customers’ credit activity and behavior to predict fraudulent behavior and reduce risk or know when to maximize opportunities for cross selling and upselling. We can help you learn more about:

Customer Information and Database Management

Eliminating multiple customer databases can help you gain a single customer view, breakdown silos and improve data quality. Overcome the challenges posed by numerous, disparate customer databases and allow our data and customer management systems to manage and cleanse data from multiple sources.

Relationship Building

It is no secret that it is easier to cross-sell or up-sell a current client versus acquiring and making a sale to a new one. Utilize customer notification services, credit activity reports and behavior data to build strong customer relationships and know when to approach existing customers with timely, personalized offers. Grow your portfolio and increase share of wallet with analytics tools that determine total customer value, better customer management and retention strategies.

Customer Portfolio Management

Uncover trends in your portfolio and receive notification when your customers receive offers from your competitors. By combining Experian’s extensive up-to-date customer data with its portfolio management applications, you can maximize your revenue, minimize your risk, make timely offers to retain existing accounts and employ stronger risk-reward decisions.

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