Joint Statement from Experian Consumer Council Members

Posted on Feb 21 2013 by

At Experian we are committed to helping consumers learn about credit, and how to successfully build and protect their credit profiles. As part of this commitment, we formed the Experian Consumer Council in March of 2010.

The council is comprised of leading industry experts, nonprofit organizations and consumers who partner with Experian to gain insight into consumers’ needs, key issues and education as it relates to credit and financial literacy. Experian turns to the council for guidance and to help inform its products, services and credit education programs.

Share

Data is the Cornerstone of Experian’s Business

Posted on Feb 11 2013 by

There’s a lot of commentary in the press today as a result of a report the Federal Trade Commission issued this morning about the accuracy of credit reports.

This gives me the opportunity to share some insight into Experian’s business and how we actively manage the integrity of our data.

After thoroughly reviewing the FTC report issued today, we believe it confirms that consumer credit reports are predominately accurate and serving lenders and consumers well.

Share

60 Minutes Story: Misleading Representation of Credit Reporting Industry

Posted on Feb 11 2013 by

As you may have seen, 60 Minutes ran a story on the credit reporting industry tonight, and unfortunately, much of the story was inaccurate and misleading. The focus of the segment was on data accuracy and the results of the yet-to-be released FTC accuracy study.

Many parts of the story did not accurately reflect the facts that have been validated by independent third party studies, the industry’s position or Experian’s position. As such, we would like to clarify our industry position and specific allegations about Experian’s practices.

Share

Experian’s Commitment to Data Integrity, Customer Service and Consumer Education

Posted on Feb 09 2013 by

As the global leader in the credit business, it’s our responsibility to assist lenders in managing consumer credit risk, and importantly, to empower consumers to understand and responsibly use credit in their financial lives.

These responsibilities require a commitment – a commitment from us to play a leading role in helping consumers understand the fundamentals of credit management and how they can benefit from this growing marketplace reliant upon credit. To do this, we continually invest in processes and products that help consumers throughout their credit journey.

Experian has created a long-standing culture of commitment to evolve with the changing marketplace and demands of consumers (and the credit industry). We have a proven track record of continual improvements to our systems over the years, including:

Share

Experian Shares the National Foundation For Credit Counseling‘s Mission of Financial Stability for All

Posted on Feb 06 2013 by

As of 2011, the Hispanic population comprised 16.7% of the United States population, the largest minority group following African-Americans. In addition, 20.3% of U.S. households speak a language other than English. Recognizing the need for expanded financial resources to the Hispanic community, Experian provided a generous grant to translate the NFCC’s MyMoneyCheckUpTM tool into Spanish.

Share

Social Security Empowering Financial Planning

Posted on Jan 23 2013 by

Thanks to the new online tools and services found at SSA.gov, you no longer have to wait on the phone or in line at the Social Security Administration (SSA) to access your benefits.

Today, vital financial information such as your recorded earnings; social security benefits (or expected benefits), and disability and survivor benefits are instantly accessible online.

The SSA recently announced the online “My Social Security” account, a tool that provides access to benefit verification letters and statements. Signing up for an account is easy, free and secure.

Share

Experian Marketing Services Releases Study on Email Acquisition & Engagement Tactics

Posted on Jan 15 2013 by

Email marketing continues to be the hub and driving force in cross-channel integration as consumers are becoming more vocal and more demanding with what they expect from their favorite brands.

Today, Experian Marketing Services released findings from its email market survey that addresses acquisition and engagement tactics email marketers use in tackling these challenges head-on.

Share

Want to Guess Which Auto Maker Has the Most Brand Loyal Customers? It’s Ford!

Posted on Jan 15 2013 by

In today’s ultra competitive world, every organization is doing what it can to not only reach new customers, but, some could argue more importantly, to hold on to the ones they already have.

In the recently released Loyalty and Market Trends Report by Experian Automotive, we looked at Automotive Loyalty at the brand, model and corporate level to see which auto makers were the most successful at keeping their customers coming back for more.

Drum roll please … our analysis found that Ford took the top spot in Brand Loyalty* overall and that the Ford Fusion and the Ford Flex took the top two spots for brand loyalty at the model level during Q3 2012 (surpassing the Q2 2012 model loyalty leader Chevrolet Sonic).

Share

Budgeting Tips: How to Reduce Your Fixed Expenses

Posted on Dec 19 2012 by

At the beginning of this year, I had several thousand dollars in credit card debt and I was ready to pay it off. But I knew that I needed to cut down on my spending in order to have enough money left over to start paying down my credit card balance.

So I did some research and started finding ways to cut expenses. One of the things I realized is that your fixed expenses – the ones that seem to be locked in – like your auto insurance and rent, often have some flexibility after all.

Below are some tips I’ve found for reducing those fixed expenses:

Share

5 Reasons to Check Your Credit Report

Posted on Dec 14 2012 by


When I speak to people about credit reports and credit scores one of the things I always do is ask the audience members to raise their hands if they’ve requested their free annual credit report.

Sadly, on a good night only about half the people in the audience raise their hands. A new report from the Consumer Financial Protection Bureau (CFPB) confirmed my simple surveys. Far too few people request their reports each year.

Share

New Interactive, Web-Based Tool Offers to Help Financial Professionals

Posted on Dec 13 2012 by


In today’s extremely competitive digital world, business analysts want information when they want it, the way they want it. Nowhere is this more evident than in the financial services sector, where the power of information helps risk and portfolio managers improve strategies and make better business decisions every day.

With the introduction of IntelliView, never before have you had this amount of pertinent data at your disposal that can be categorized and evaluated according to specific needs. The tool can help you to optimize strategic planning, uncover new opportunities and improve decision making by having 24-7 online access to Experian’s aggregated quarterly consumer credit data.

Share

Experian Recognized by the National Foundation for Credit Counseling for its Commitment and Contributions to Financial Education

Posted on Dec 06 2012 by

Experian, the leading global information services company, today announced that its vice president of public education, Maxine Sweet, was recognized by the National Foundation for Credit Counseling (NFCC) with its Making the Difference Award during the organization’s 47th Annual Leaders Conference in Charlotte, N.C., which took place Sept. 30–Oct. 3, 2012.

Introduced in 2005, the NFCC’s Making the Difference Award honors individuals who have made significant contributions to assisting consumers with financial literacy, awareness and education, furthering the NFCC’s mission, vision and programs through a national presence.

Share

Experian Marketing Services Appoints Peter DeNunzio as CheetahMail General Manager

Posted on Dec 05 2012 by

Experian Marketing Services announced the appointment of industry leader Peter DeNunzio as general manager for Experian CheetahMail. DeNunzio assumes responsibility across all CheetahMail offices in the United States and reports to Matt Seeley, president of Experian Marketing Services.

With more than 25 years of experience in marketing, branding and direct-to-consumer programs, DeNunzio has a proven track record of anticipating opportunity and delivering results in every organization he has led.

“Peter is a recognized leader in our industry, and joins us with an exceptional background in interactive marketing, data and agency services,” said Matt Seeley, president of Experian Marketing Services. “Through his leadership and breadth of experience, Peter brings a strategic vision that is essential as we continue to invest in technology and innovative solutions that help our marquee clients deliver truly coordinated, relevant and response driven marketing programs.”

Share

Experian: Automotive Financing, Leasing Continue to Rise

Posted on Dec 04 2012 by

The auto finance market is always a hot topic for discussion. After all, a vehicle loan is the second largest purchase that most consumers will ever make (the first being a home).

Share

Debt Recovery Can Be More Effective with TrueTrace

Posted on Nov 27 2012 by


There are two sides to every story. It’s one of those old clichés you hear time and time again. When I think about the collections process, this is the first thing that comes to mind. You have the consumer or debtor who enters into an agreement to pay for something and at some point, makes the decision not to pay.

It could be a credit card bill or a car payment –or maybe they even forget to pay a library book fine (this actually happened to someone I know!). On the other side, you have the debt collector, who has the task day in and day out, of collecting on the debt the debtor has agreed to pay.

Share

Small Businesses Faced Significant Challenges in Third Quarter

Posted on Nov 20 2012 by

 

 

 

 

 

 

 

 

Small businesses are getting a lot of attention right now. With the presidential election, Affordable Care Act and talk of the looming fiscal cliff, small business health and survival concerns have been widely discussed across the United States.

Earlier this year, Experian’s Business Information Services and Moody’s Analytics, a leading independent provider of economic forecasting, joined forces to create a business index and detailed report that provides insight into the health of U.S. businesses. The Experian/Moody’s Analytics Small Business Credit Index is reported quarterly to show fluctuations in the market and discuss factors that are impacting the business economy.

Details from the Q3 analysis highlighted …

Share

24 Personal Finance Writers Share Their Favorite Money-Saving Apps

Posted on Oct 29 2012 by

Do you love saving money?

Do you ever use apps or online tools to help you cuts costs and stay on budget?

In our continuing quest to promote financial literacy and help consumers live credit smart, we asked some of our favorite personal finance writers to share a favorite app that helps them stay on budget and save money.

Check out these frugal-living apps:

Share

Toyota Tops Corporate Loyalty, Ford Leads Brand Loyalty

Posted on Oct 10 2012 by


Whether you own the largest pickup or the smallest hybrid on the market, one thing remains clear – folks in the U.S. love their vehicles.

In the recently released Loyalty and Market Trends Report by Experian Automotive, we looked at several key trends that highlight who is buying what, and which auto makers received highest marks in loyalty in Q2.

Share

CFPB Credit Score Report: “Correlations across the results of scoring models were high”

Posted on Sep 26 2012 by

The Consumer Financial Protection Bureau (CFPB) has just issued its latest report to Congress on credit scores sold to consumers versus credit scores sold to creditors.

The 42-page report, which you can find here, provides an analysis of different scoring models, comparing credit scores sold to creditors and those sold to consumers by the national credit reporting agencies, including Experian.

Of particular interest, and of reassurance to consumers, are some high-level conclusions from the report:

Share

5 Ways to Rebuild Your Credit Score

Posted on Sep 24 2012 by

In our busy lives, it is easy to miss paying a bill.

However, your lenders won’t accept excuses for why they you didn’t pay them as you agreed to do. For example, your bankcard company cannot make excuses for being late in paying the merchants where you made your purchases. When you don’t pay, they still have to pay on your behalf.

Missed payments can have a severe impact on your credit scores. And lower credit scores will often penalize you with higher interest rates – which can end up costing you tens-of-thousands of dollars throughout your life.

So here are five strategies to help you build the best credit scores . . .

Share

Encouraging Signs of Recovery in Experian’s 2012 State of Credit Report

Posted on Sep 20 2012 by

Everyone seems to be keeping a closer eye on their finances these days and more people are becoming aware of how important it is to know what your credit report looks like.

In the recently released Experian 2012 State of Credit report, we found that the national average credit score is currently 750, which is up one point from 2011.

We also crunched some numbers in more than 100 cities throughout the country and ranked the top 10 and bottom 10 cities according to credit score.

Share

22 Frugal Tips from Your Favorite Personal Finance Writers

Posted on Sep 18 2012 by

Do you love saving money?

And are you looking for even more ways to keep more money in the bank?

Experian knows the importance of this in every person’s financial health.

So, as part of our overall commitment to financial literacy and in conjunction with our just released annual State of Credit report, we contacted some of our favorite personal finance writers and asked them to share one of their favorite ways to save money.

Check out these frugal-living tips:

Share

7 Stubborn Credit Score Myths and Misconceptions Debunked

Posted on Sep 17 2012 by

A credit report is like a report card that provides lenders insight into how you use credit.

If you’re paying debts on time and keeping debts low on credit accounts, you’re building a great credit history that will help you earn lower interest rates on loans and will help you in a variety of other ways, too.

There are many myths going around about what hurts or improves your credit scores.

Here is a list of seven popular myths about credit scores and credit reports you should know about:

Share

What You Should Know About Credit Repair Companies

Posted on Sep 13 2012 by

Unfortunately, many people have received poor credit advice and been taken advantage from credit repair companies. Many people don’t realize that there isn’t anything that a credit repair service is able to legally do for you that you can’t do yourself for little or no expense.

Share

Experian Automotive: Midrange Cars are Top-Selling Segment; Toyota Camry Top Vehicle

Posted on Sep 11 2012 by

Experian Automotive today announced that midrange cars were the highest-selling vehicle segment in the first half of 2012, according to its latest vehicle registration analysis.

The analysis also showed that the Toyota Camry topped the list of best-selling vehicles for the first half, with the Ford F-150 coming in a close second. In the first half of 2011, the F-150 was the best-selling vehicle, with the Camry coming in second.

Share