Latest Post

Loading...
Triage collections and recovery: A collections managem...

Back during World War I, the concept of “triage” was first introduced to the battlefield. Faced with massive casualties and limited medical resources, a...

Read More Triage collections and recovery: A collections management best practice
Collections question of the day...

How is your financial institution/organization working to improve your collections work stream? What are some of your keys for collections efficiency? What tools do...

Read More Collections question of the day
What are your thoughts?...

What are your thoughts on the third extension to the Identity Theft Red Flags Rule deadline? Was your institution ready to meet Red Flag......

Read More What are your thoughts?
Improve collections accounts through handling and proc...

In addition to behavioral models, collections and account management groups need the ability to implement collections workflow strategies in order to effectively handle and...

Read More Improve collections accounts through handling and processing
Common question about the Red Flags Rule...

Does the rule list the Red Flags? The Identity Theft Red Flags Rule provides several examples of Red Flagsin four separate categories: 1. alerts...

Read More Common question about the Red Flags Rule
Optimizing collections strategies...

Optimization is a very broad and commonly used term today and the exact interpretation is typically driven by one's industry experience and exposure to...

Read More Optimizing collections strategies
Is there a need for a business review?...

Currently, financial institutions focus on the existing customer base and prioritize collections to recover more cash, and do it faster. There is also a...

Read More Is there a need for a business review?
Another gift for you procrastinators out there …...

The Federal Trade Commission announced on April 30, one day before the intended May 1 Red Flags Ruleenforcement deadline, a third extension of that...

Read More Another gift for you procrastinators out there … and you know who you are!
Risk-based pricing...

By: Tom Hannagan As I’m preparing for traveling to the Baker Hill Solution Summit next week, I thought I would revisit the ideas of risk-based...

Read More Risk-based pricing
Revisiting the Top Ten Origination Hot Topics of 2009...

1.       Portfolio Management – You should really focus on this topic in 2009.  With many institutions already streamlining the origination process, portfolio management is...

Read More Revisiting the Top Ten Origination Hot Topics of 2009
Centralized vs. decentralized underwriting...

The debate continues in the banking industry — Do we push the loan authority to the field or do we centralize it (particularly when...

Read More Centralized vs. decentralized underwriting
Response to reader…...

I was recently asked in a comment, "What do we have to do to become compliant?" Great question. There is not a single path...

Read More Response to reader…
Communication with your customers impacts the effectiv...

The way in which you communicate with your customers really does impact the effectiveness of your collections operation. At the heart of any collections...

Read More Communication with your customers impacts the effectiveness of your collections operation
Is it time to update collections models and strategies...

2007 and 2008 saw a rapid change of consumer behaviors and it is no surprise to most collections professionals that the existing collections scoring...

Read More Is it time to update collections models and strategies?
Consolidating collections operations...

Due to the recent economic events, increased collections workloads are straining client infrastructures and resources. Most clients in North America operate their delinquent accounts...

Read More Consolidating collections operations