Buying a home is one of the best times to know about your credit. According to a recent survey by Experian, many of those in the market for a home already know the wisdom of credit score insight. However, only half of recent buyers said they checked their credit when they first considered purchasing a home. The good news? 95 percent of both recent and future buyers understand the power that credit scores have in making a home purchase. Of those sampled, more than half (55 percent) are currently working to improve their credit overall to qualify for better home loan rates in the near future. Early credit knowledge offers prospective home buyers their best chance to make course corrections or improvements to their credit behaviors – something 31 percent of recent buyers needed to do after discovering a negative surprise on their credit report. Recent buyers are savvy to the impact that poor credit can have, but far fewer understand identity theft can deliver similar blows to securing a good interest rate (74 percent versus 61 percent), getting a large enough loan (66 percent versus 54 percent), or might require you to have a cosigner (58 percent versus 47 percent). Similarly, recent homebuyers understood less about the importance of checking in with your credit when preparing to refinance. Lesson learned? Pay attention to your credit year-round, and understand that what you do today impacts how your credit works for you in critical purchase moments like home buying. View the complete survey findings and methodology here: Experian Home Buying and Credit: Survey Report, 2015 

Every time I turn on my television, look out my window or drive into the office, I always see hybrid or electric vehicles on the road. These days it seems like almost everyone is going green. With all the alternative-powered vehicles out there, you’d think that the market is simply booming, right? Would you believe me if I told you that the percentage of newly registered alternative-powered vehicles in 2014 actually declined from the previous year? It’s true. With this revelation, we actually took a deeper look into the alternative-powered vehicle market to see what else we can discover. Here’s what we found: Did you know that consumers who buy “Green” vehicles, purchase them in cash at a higher rate than those that buy more traditional models? Again, it’s a fact. The point is, there are many stereotypes and misnomers about alternative-powered vehicles, as well as the consumers who purchase them. But, just as there are hundreds of stereotypes, there also is an abundance of data to help confirm or reject them. At Experian, we’re committed to using our data for good by providing information into the market to help dealers, manufacturers and consumers better understand the environment we live in – whether we are talking broadly about what metal is moving or more specifically providing actionable insights into who is “going green”. For instance, consumers purchasing an alternative-powered vehicle tend to be a lower credit risk than those purchasing a traditional model. Nearly 83 percent of consumers who purchased a “Green” vehicle fell within the prime credit category, while the same could only be said for 71.5 percent of consumers who purchased gas-powered models. Additionally, of the top five alternative-powered vehicle models in 2014, three of them came from the Toyota family. The Toyota Prius and Prius C were in the top two, while the Camry was in the number four position. The Ford Fusion and Nissan Leaf made up the third and fifth spots, respectively. It’s these insights that enable the automotive industry and its consumers to take the appropriate action and make the best decisions for them. For consumers, gaining insight into the market allows them to paint a clearer picture of what options are most popular and available. For dealers and manufacturers, they are able to gain a better understanding of consumer demand and provide inventory that meets the needs of the market. The fact of the matter is, opportunity exists everywhere you look, you just have to know what you’re looking for. You can’t let preconceived notions or ideas dictate future decisions. By leveraging data and insight, the automotive industry is able uncover the unknowns and put itself in a good position to succeed, while helping consumers purchase vehicles that meet their specific lifestyle.    

Today, Experian and the nationwide credit reporting agencies announced another important step in our work to improve the credit lives of consumers and create a healthier financial ecosystem. The settlement between 31 state attorneys general and Experian, Equifax and TransUnion concludes months of productive discussions and our industry is proud of the results. I want to share with you what the industry announced today: Stuart Pratt, President and CEO of the Consumer Data Industry Association, said, “In March, the three nationwide credit reporting agencies announced an unprecedented National Consumer Assistance Plan to enhance their ability to collect accurate consumer information and to provide consumers with a better experience in interacting with the national credit reporting agencies about their credit reports. That plan, which arose out of collaborative discussions between the three agencies and a group of state attorneys general and the attorney general of New York, will enhance credit report accuracy, increase transparency, and provide meaningful benefits to consumers. Those benefits, which will be rolled out nationwide, stand as an example of what can be achieved when private industry and government officials work together. “In the interest of concluding the dialogue with the group of state attorneys general and with the goal of moving forward with the National Consumer Assistance Plan, we have agreed to the settlement announced today. The three nationwide credit reporting agencies have been in compliance with federal and state law, but as we showed in launching the National Consumer Assistance Plan, we do not hesitate to make improvements beyond what the law requires when doing so will benefit consumers. With the exception of the financial payments the credit reporting agencies are making to the attorneys general to cover the costs of their investigations, consumer education and other purposes, the settlement essentially adopts the plan announced with the New York attorney general.” As I’ve said time and time again, at Experian we are continually – and voluntarily – enhancing our internal processes to create solutions that improve the experience consumers have when working with us. We’re striving for ever-greater accuracy, streamlining the dispute process and helping consumers understand the fundamentals of credit management and how they can benefit from this growing marketplace reliant upon credit. We are proud of this work, but we’re not satisfied yet. We will continue to work to empower the American consumer in a way that is secure and accurate – just as we have been doing for years. You have our commitment.

The following article is a guest post from, John C. Linfield, Executive Director at the Institute for Financial Literacy. At the end of “Financial Literacy Month” here in the United States, it seems appropriate to take a moment and think about why we should become financially literate, and how we can use that to stay on track for the long term. As educators, we talk a lot about what financially literacy is. But when all is said and done, are we becoming financially literate just because we should? Is financial literacy only about acquiring a specific set of skills and knowledge, for the sake of being able to say we learned it? Many financial educators, myself included, focus on the technical skills and knowledge that the average consumer needs to manage their personal finances on a day to day basis. Money management, credit and debt management, insurance, and the basics of investing and retirement planning form the pillars of financial literacy, the required knowledge that forms the core of a financially literate consumer. As financial literacy evolves however, we are finding that knowledge, while absolutely critical, is not enough. For example, when people learn about debt management, some go home and immediately begin a successful debt reduction plan. Others just feel good about themselves for a little while and never apply what they’ve learned. Why? Is there something that transforms someone from a merely knowledgeable consumer to one that is engaged and in control of their finances? Is there is a catalyst, a secret, which moves a consumer from knowing to doing? The truth is that there is a secret in financial literacy, and many financial educators (including yours truly) often fail to share that secret with our students through oversight. So, here’s your big chance. I’m coming clean. I’m revealing how the financial magic works. I’m going rogue, throwing caution to the wind and sharing arcane and mysterious knowledge that will transform your world. To start, picture this scenario, all too common in homes throughout the United States: You sit down to pay your bills. You struggle as you decide which bills you’ll pay this month, and which ones will have to wait, or worse be ignored entirely. You check your credit card statements, and once again the balances due are even higher than the month before. You have little to no savings and no retirement plan. Your mortgage, which you’re already behind on, has a balance that’s growing due to late fees and the fact you aren’t paying each month, just often enough to hold off the foreclosure on the house you couldn’t afford to buy in the first place. The phone rings 3 or 4 times, but you don’t bother answering it because it’s just the nightly calls from the debt collectors. By the time you’re finished struggling through the mess, you head into bed exhausted, knowing you don’t have enough money to do anything enjoyable anyway. Now picture this scenario: You sit down to pay your bills. You pay all of your bills on time, and you pay off your credit cards in full, as you do every month. You check your bank statements and see that your savings and investments are continuing to grow slowly but steadily. Finally, you check your mortgage statement and see that those extra payments you’ve been making are shrinking your mortgage balance much faster than you ever thought possible. You get a call from your good friend, and you make plans for the weekend. Having finished managing your finances for today, you get up and head out to enjoy the rest of the evening. Most likely, your reality falls somewhere between these two extremes. Which scenario would you rather be in? More importantly, if the first scenario is closer to your reality than you would like, what can you do to turn things around? Here’s an exercise that will help you find your secret, and help you stay on the right track financially. Many of us avoid thinking about our finances because of the stress and negative feelings that it dredges up. But those feelings are OK. I want you to feel that stress and those negative feelings. Why am I such a jerk?  Why do I want you to feel that pain? Because it’s only by doing so that you can take the first step to finding your secret. I want you to sit and close your eyes for at least 10 minutes (really, I’m serious). I want you to think about your financial situation. Think about the bills, the debt, and the worries for the future. Don’t shy away from it; face it in the full, cold light of day. Allow yourself to feel the worry and the fear and the stress to the fullest extent possible. The worse your financial situation, the closer to tears you should get. Embrace it, wallow in it, but above all feel it. Now focus on the One Thing about your finances that causes you the most pain, whatever it is. Feel that one worry as deeply as you can. Hold that feeling. When you’ve gotten as low as you can go, picture yourself in the second scenario above. Picture yourself paying all of your bills on time, every time. Picture your debt decreasing while your assets are growing. Picture yourself dealing with the most terrifying/depressing aspect of your finances and solving it. Imagine what that would feel like, how light you would feel, how calm and peaceful and relieved. Do you feel that smile? That warm glow? That sense of well-being that makes you want to do anything you can to achieve it? That’s it, right there. It’s the One Thing that will keep you focused, engaged and committed with your finances. It will keep you on track, it will give you the willpower to do the things you need to do to achieve the One Thing. Even better, that focus and commitment will spread to the other aspects of your personal finances like a virus over time. That’s your motivation. That’s your secret. As with many things in life, each of us has our own motivations, our own secrets. For some, it is paying off a mortgage, getting out of debt or retiring. All of these are practical, achievable, logical goals, and many of us share these goals or have multiple goals we want to achieve. But in order to transform your finances, in order to take control over the long-term, you have to identify the One Thing and focus on it like a laser. In short, you need to make an emotional connection with your finances, one that can balance the emotional connection you have to the behaviors and choices that led you into financial trouble in the first place. You need to find your motivation. Why? As human beings, we need to feel an emotional connection to something in order to embrace it fully. We don’t pay bills for the sheer joy of paying bills. Building a rainy day fund doesn’t make us better people. If we’re doing these things because we think we have to, we won’t last. We have to dig deeper, get past the technical aspects of managing our finances, and find the One Thing. That emotional connection between our finances and our lives that will give us the strength we need to do what has to be done because a stable financial situation is the gateway to enjoying our lives fully. That’s why financial literacy is important. Through the financial resources it helps us develop, it provides us with the one thing we all have in limited supply: time to enjoy our lives, however we define that. And that’s the secret.

People are making a big deal about big data—and it is a big deal. It has the power to guide us in addressing some of our nation’s most pressing needs, from protecting against fraud at the checkout counter to helping families secure affordable loans that help them accomplish their dreams. And like any powerful tool, it must be deployed wisely; in the wrong hands, as Hollywood saw recently, data can be hacked. But that doesn’t mean abandoning big data is the solution, especially with so many weighty challenges burdening our nation. There’s a smart way to use data right, and we can “unleash untold opportunities” if we use technology to do it well, as President Obama alluded to in this year’s State of the Union address. With big data, technology is now able to process unfathomable, and until recently largely unmanageable, volumes of information. And from that processing, we can identify actionable insights that can illuminate new solutions to old problems. Read the full article on TheHill.com

On Monday, Experian’s former North American CEO Craig Boundy welcomed conference attendees, asking everyone to Think BIG during the week. Later in the day, we heard an inspirational forward thinking keynote address by former US secretary of state Dr. Madeleine Albright on the geopolitical environment touching on information security. On Tuesday, it was all about BIG insights on the US economy as Adam Fingersh introduced Dr. James Paulsen from Wells Capital Management, who delivered an in-depth economic and financial market update. Paulsen, deemed the recovery the longest in U. S. history, saying “The great recession is often compared to the great depression, but this is really a great exaggeration.” After Dr. Paulsen’s remarks, Experian began its second day of breakout sessions with insights from our team of experts in big data, decision analytics, consumer credit, compliance and fraud before heading off for a day of networking activities. Later in the evening we all celebrated over dinner together while being entertained by the legendary Kool and the Gang. On The final day of the conference, Lloyd Parker, Group President of Credit Services closed Vision by introducing NBA Legend and Hall of Famer, Earvin “Magic” Johnson, who delivered an inspiring talk. Magic got up close and personal with the audience, sharing his insights on being a champion athlete, overcoming obstacles, and the many life lessons on becoming a successful entrepreneur, job creator and community advocate. We are all looking forward to seeing you in Scottsdale, Arizona next year for Vision 2016. Twitter Highlights "Big data is a force for good and makes a difference in the economy, consumers and society," Craig Boundy #vision2015 — Vision Conference (@ExperianVision) May 4, 2015 One day we hope to have a client user event like @ExperianVision as its the best for content, networking and fun! #V…https://t.co/LGiyxKAh5i — masterQueue (@intellaegis) May 8, 2015 I shared my business expertise and how I transitioned from basketball court to the boardroom! @Experian_B2B #vision2015 — Earvin Magic Johnson (@MagicJohnson) May 6, 2015 "Whether you are a foreign minister or a CEO you have to be able to manage risk," Madeleine K. Albright #vision2015 — Vision Conference (@ExperianVision) May 4, 2015 For more Twitter highlights, click here.

At Experian we believe that data is good. Good for our economy, good for consumers and good for society.  Analytics and technology designed to help marketers put their data to use and become truly customer-centric is just one example of using data as a force for good.  The following column was written by Emad Georgy, senior vice president of development and global head of development at Experian Marketing Services, as part of a “Data-Driven Thinking” series for AdExchanger. Emad explores the topic of customer-centric marketing, and raises the question: “What does a marketing ecosystem look like when we focus on the customer and work backward from there? It’s not about the cloud; it’s about the customer.”  In the age of the half-read article, far too few have taken the time to understand deeply what big data can do for their business. The focus has been more on the medium, with more talk about channels, clouds and the data than about the customers themselves. This begs the question: What does a marketing ecosystem look like when we focus on the customer and work backward from there? It’s not about the cloud; it’s about the customer. Looking for big answers in the channel and the technology is important, but focusing on the “how” of big data can obscure the reasons for why we use the data. It’s as if some are staring at a large explosion of data and wondering, “What can I do with this data? How can it benefit my business?” This is backward at best. With more data in our marketing ecosystem, the complexities of mining and predicting have increased exponentially. More marketing communities are investing in data scientists as a result. But there’s something out there bigger than big data: the big questions we want answered and the answers themselves. Now we need to identify the big questions and answers that can come out of this big data boom. One of the keys to answering the right big questions: predictive analytics. Predictive models and tools are easier and more accessible than ever, with the ability to put big data insights into an automated, future-finding realm that is becoming more open by the day. This accessibility enables professionals in every industry to answer in mere minutes questions that would have once required many years and millions of dollars. The Right Questions Before we identify what the right questions are, it’s important to understand what the right questions are not. Marketers often view predictive analytics as the solution to their budget optimization decisions. Sure, CMOs are under increased pressure to predict future spending and adjust channel budgeting accordingly. Real-time predictive analytics allows them to do this without waiting for end-of-the-month reporting. This is an important decision, and analytics can help. But marketers need to go beyond the budgeting mindset to consider the customer’s role in analytics. Customers offer up so many other data points as they engage with a brand, and marketers are responsible for using that information to improve the customer’s day-to-day experience. So what are the right questions? Here are a few. Who is my best customer segment? Keep in mind that this is a transient answer and can change in real time. Who is showing signs and/or probabilities that they are going to become my next best customer segment? Which cross-channel consumer experiences are resonating, and when and where? Which customers are showing behaviors that may predict a lack of engagement or declining engagement? By asking the right questions, marketers can move beyond the marketing mix budget question. Predictive analytics can offer insight into what types of consumer segments are resonating in which channels, at which times of day, for which products and at which point in a path to purchase. It can give insight into things that are about to happen – when a customer is about to fit your “best customer profile,” or perhaps the warning signs to predict when a customer is about to terminate the relationship. Real-time capabilities to understand and optimize buyer personas, to deliver contextually relevant messages to individuals, not demographics, are just some of the ways we can leverage these capabilities. Building intelligent, mutually beneficial interactions for individual customers requires knowing these signals. Avoid The Snapshot Predictive analytics is so important for optimizing the customer experience because a customer’s experience – whether it’s preferences, behavior or desired conversations – can change every second. Models that are used to inform the marketing experience can’t be built from static variables, but rather must learn and adjust in real time. When the insights are made predictive and are constantly attuned accordingly, a critical shift is made: Customers, not marketing technologies, are driving the intelligence. And that’s the crux of the crossroads we face. We’ve focused for so long on the how of analytics that we’ve forgotten the human side. The algorithms and technology we’ve built are impressive and incredibly useful, but predictive analytics can’t be entirely machine-run. There’s a human element that must coexist and we must recognize that behind the data are real, irrational humans with constantly changing and sometimes unpredictable stories. We mustn’t let our obsession with the “how” of data get in the way of the “why” we care. That is what customers want: seamless, integrated experiences that are contextually relevant to their wants and needs. Follow Experian Marketing Services (@ExperianMkt) and AdExchanger (@adexchanger) on Twitter.

  Today Experian Vision 2015 conference kicked off to great start with a full house here to learn the latest about how data and analytics can transform the way we do business today, drive growth and solve some of our biggest business challenges. Craig Boundy, former CEO of Experian North America challenged the audience to think big over the next two days and beyond. Without question, big data is a huge driver in today’s economy. How can companies operating in today’s data driven world acknowledge the power of data and also embrace the power of data as a force for good. A panel of business leaders from Experian then took the stage to address a range of questions about topics common and critical to successfully grow business, find opportunities and solve problems. The topics addressed:preventing fraud, reaching unbanked and underbanked consumers and the importance of quality data. The more than 80 breakout sessions presented by Experian experts and industry luminaries drilled deeper into these topics. A highlight for all attendees was the keynote from Dr. Madeleine K. Albright, Former U.S. Secretary of State and chair of the Albright Stonebridge Group and Albright Capital Management. Dr. Albright highlighted  her years of international diplomacy and business experience. In her comments, she stated that it is the private sector who truly have an important role to play in embracing technology and data. “It’s the private sector’s know-how, innovation and job creation that invigorates communities and countries. Globally, private sector investment overwhelmingly exceeds foreign aid, which many Americans would be surprised to learn is less than 1% of the federal budget. And needless to say, the financial services sector, which many of you represent, does have an indispensible role. I’ve often said, that for many countries the key to development is not discovering oil or gold; it's having financial institutions that are accessible, accountable and available in the right places at the right time.” To learn more about Experian’s Vision 2015 Conference click here. Be sure to follow us on Twitter at @ExperianVision and our LinkedIn Community for instant conference updates.  

At the start of the Vision 2015 Conference, Experian® announced a new dedicated enterprise Fraud and ID business in North America. This newly established business unit allows Experian, the leading global information services company, to more aggressively address the growing variety of fraud risk and identity management challenges businesses, financial institutions and government agencies face. "The rapid progression of wide-scale fraud and data breaches have led to a significant increase in identity theft related risk, and potential fraud losses on a larger scale than ever anticipated," said Charles Chung, president of Decision Analytics, Experian North America. "For nearly two decades, we have been helping clients solve the difficult and ever-changing problems of fraud detection and identity management. Our core expertise was further enhanced by the recent acquisition of 41st Parameter which added device identification as another important layer of sophistication to our suite of fraud detection tools. Now the creation of a new fraud business unit brings all components of our Fraud and ID services together to better serve all markets through our innovative authentication techniques, advanced analytics and Big Data insights." Having one comprehensive operation allows Experian to deliver greater value across its various addressable markets through customized approaches that balance privacy, security and compliance requirements with client reputation, customer experience, convenience and efficiency. The integration brings together a wide set of enterprise services ranging from identity and device risk assessment and anti–money laundering to consumer identity monitoring and alerts, letting Experian continue to proactively meet client needs surrounding the complex risks they face. Dr. Jon Jones has been appointed to lead the new business unit as senior vice president and general manager of Fraud and ID for Experian North America. "Data security and fraud management affect many industries as identity data has become so compromised that authenticating consumers through traditional means is not enough to safeguard against fraud. Modern fraud risks now absolutely require Big Data assets and the proven ability to derive predictive analytical capabilities to meet these challenges," said Jones. "Today, online and mobile commerce, and customer demands for convenience and speed are intersecting with the increasing sophistication of criminal fraud networks. Experian's new integrated fraud business delivers next-generation holistic fraud management services, leveraging our vast data landscape to identify customers' risk for fraud even when no threat has been detected to stay ahead of the growing market demands." Accounting for the real risk of identity compromise over time continues with the launch of Experian's Identity Element NetworkSM which identifies real-time fraud volume and velocity linkages across multiple industries to predict when consumers are showing risk of identity compromise. Experian monitors and predicts when seemingly random identity element linkages become meaningful risk clusters, including: When an identity likely has been compromised When an identity is victim of a data breach When a transaction is part of an identity theft scheme, particularly an account takeover When consumers' identities are exhibiting identity theft, visible by monitoring a broad portfolio of breached or compromised consumers "Cybercriminals continue to rapidly escalate their assault on sensitive data across a variety of industries, with no end in sight," said Julie Conroy, research director at Aite Group.  "This requires fraud prevention capabilities to undergo a similar rapid evolution, with a new, more advanced approach to identity management sitting squarely in the middle of risk mitigation. Simple personally identifiable information is no longer enough to verify identity; the next wave of fraud and cybersecurity services needs to employ robust data and advanced analytical capabilities in order to make faster and more informed identity decisions." Experian's Identity Element Network service can be utilized through its flagship fraud enterprise platform, Precise ID®, using its data assets and analytics alongside 41st Parameter's FraudNet to deliver a comprehensive view of the Customer Life Cycle of traditional identity, device confidence and risk assessment. Learn more about Experian's Big Data fraud service for breach identity compromise detection for your business.

Experian is all about turning insights into action… using data for good. Our commitment is to work with our clients, consumers, non-profits and other parties to help ensure that we, as a company and within society, continue to properly leverage big data for good. As part of that effort, every other week we bring you Experian Insights – a round-up of news and resources highlighting how data is used for positive business, consumer and societal actions in many ways and across multiple sectors. Experian Insights in the News Data Scientists In Demand: Experian DataLab’s Eric Haller Weighs In – Dataversity Bloomberg BNA story highlights Experian's innovative approach of using social media as a form of data – Bloomberg BNA How to land a high-paying data science job (even if you have the wrong background) – Inc. The Effects of Dirty Email Data – Direct Marketing News Putting big data to work for good causes – The Hub Experian recognized as a finalist for Cloudera’s 2015 Data Impact awards – Experian News blog The science behind Big Data – Analytic Bridge The science behind Big Data – Inside Big Data Experian's data-first marketing suite – The Hub Data is today's MarTech purchase driver – Direct Marketing News How Experian is using Big Data -Information Management How Experian is using Big Data – Data Science Central  Smart cities of the future – The Hill Q&A: Improving decision-making and increasing value using Big Data analytics –  Financier Worldwide Magazine Overcome these three common data barriers for mobile marketing success – iMedia Connection Still drowning in Big Data, and starving for insights –  Inc. Big Data: The force that's good for consumers and society – Experian News blog Why a single customer view is the foundation for marketing success – eMC New O.C. program helps homeless people fix their credit – The Orange County Register Focus on customers, not technology – Adexchanger Device intelligence and Big Data linkage: guarding consumer access points from the fraudsters – Black Swan Small business, job creation, and why we should lend to young companies – Forbes Using data to manage the cost of healthcare – Experian News blog What’s Bigger than Big Data – AdExchanger “It’s not about the cloud; it’s about the customer” Emad Georgy of  Experian Marketing Services [Retweet] Mobile Payments: Innovative, but with Security Concerns – Mobile Payments Today The Data Breach Resolution group releases study about payment card breaches addressing concerns over new payment technologies & security. [Retweet] Everything You Need to Know to Protect Yourself from Identity Theft – His and Her Money Whether you want to learn how to prevent identity theft from happening to you, or you want to learn what steps to take if it happens to you, take a listen. [Retweet] Dealers Might Not See Much Green with Alternative Vehicles – Auto Remarketing Insight into the different segments of the vehicle market allows consumers to paint a clearer picture of what options are most popular. [Retweet] Experian Credit Tracker for iOS: Handsome, Intuitive, Secure- Mac Observer Experian puts your credit data at your fingertips with its new app. [Retweet] What is a Data Scientist? #DataTalk To be a a data scientist (at least a good one), you need to follow the data. – Dr. Michael Wu [Retweet]

Do you know the requirements of Fair Credit Reporting Act (FCRA) section 623? How accurate is your data? How do you know? These are the questions data furnishers should be asking themselves as they start thinking about how to meet their regulatory obligations related to data accuracy. Minimizing regulatory risk and exposure is certainly top of mind for anyone that is engaged in the credit eco-system – the lender, the credit bureau, the consumer. While heavy fines and penalties can take a toll on an organization’s checkbook, the reputational impact to the company’s brand and customer experience can have a lingering, and often worsening, effect. It’s important to think about the consequences of inaccurate credit data from the consumer perspective; inaccuracies can have an impact on a consumer getting a job, buying his or her first home, or getting a low interest rate. Experian® understands the value of an accurate credit report. We have the ability to help data furnishers not only understand regulatory requirements, but help to drive a positive experience for the consumer through Experian Data Integrity ServicesSM. Hear more about our products and services that provide robust data-quality analysis. What do the FCRA furnisher rules really mean? Why does it matter? The Fair Credit Reporting Act (FCRA) section 623 mandates that when providing consumer credit information to the credit bureaus, data furnishers (regardless of size) must ensure accuracy and completeness. Without this, financial institutions will experience more regulatory pressure, higher dispute volumes and unhappy customers. While ensuring data accuracy and completeness may seem like a very broad mandate that can be a bit overwhelming, Experian can help. The first step to compliance is to understanding what the rules mean and the reasons behind them. During our Vision 2015 session, Experian will break down section 623 of the FCRA and describe the specific obligations of data furnishers related to sending accurate data to the credit bureaus, correcting errors, and what it means to investigate and understand disputes. See Experian Data Integrity Services in action during a live demo of our dashboard which provides financial institutions with a deeper understanding of their disputes and how they compare to their peers and the industry. Not only has the FCRA set requirements on dispute investigation and response, but the Consumer Financial Protection Bureau (CFPB) also is paying close attention. Recent announcements indicate that the CFPB wants more information about the credit eco-system to gain more data about consumer disputes. At Experian we understand the complexities that exist with a dispute and partner with financial institutions and regulatory agencies to shed more light on why a consumer disputes data on their credit report and how together we can resolve the issues and improve the customer experience. Join this Vision 2015 session to hear about Experian’s National Credit Assistance Center (NCAC) and how the team assists consumers with disputes and dedicated fraud assistance. Our agents had conversations with consumers more than 2.5 million times last year. The NCAC’s highly skilled and knowledgeable agents know that their role goes beyond processing disputes — it has been proven that educated consumers are more creditworthy and have higher credit scores than those without credit education. For that reason, for many years our center has employed a Stop the Clock philosophy where agent performance is measured on how well he or she assists a consumer and not how long a call takes. Our agents understand that calling a credit bureau can be intimidating so they deliver red carpet service,—making sure the consumer understands the process and walks them through any concerns and questions they have about their credit report. When it comes to data accuracy, the NCAC management team has more than 100 years combined of credit bureau experience and is dedicated to working in partnership with data furnishers in data accuracy and dispute processing initiatives. They routinely work with data furnishers on issues such as training, processes and procedures and offer consultative expertise. Hear more about how the NCAC makes a difference for Experian’s clients and for their customers. Remember… Data accuracy is more important the ever. Get a copy of the FCRA booklet, read about data-furnisher obligations, and start testing and sampling data right away. Learn more about how Experian Data Integrity Services can help validate data accuracy and provide insight into disputes. Consider visiting the NCAC to see firsthand how the Experian team assists with disputes, truly “stops the clock,” and goes above and beyond for our clients’ customers.

  The following article is a guest post from Laura Levine, president and CEO of the Jump$tart Coalition for Personal Financial Literacy® As we wrap up another Financial Literacy Month, it’s fun to look back at how far we’ve come; important to look forward at how much further we have to go; and compelling to look closely at how we’re making a difference. A decade and a half ago, the National Endowment for Financial Education established “Financial Literacy for Youth Day” in conjunction with its High School Financial Planning Program. Recognizing the groundswell of support beginning to build for financial literacy, NEFE turned the idea over to Jump$tart to promote April among its national partners first as “Financial Literacy for Youth Month” and later as simply “Financial Literacy Month.” Congress recognized it officially with a resolution in 2003 and more recently, the month has also been recognized as “National Financial Capability Month.” By any name, it’s been gratifying to see individuals and organizations across the country, united as we’ve raised awareness on the importance of financial literacy or capability, and the need for more and better financial education. It’s been particularly encouraging to see the renewed focus on financial literacy for young people.  President Obama’s current advisory council is officially the President’s Advisory Council on Financial Capability for Young Americans.  Other prominent entities, including the 22-agency Financial Literacy and Education Commission and the national Jump$tart Coalition for Personal Financial Literacy; have placed heavy emphasis on financial literacy for youth. Experian was at the table as Jump$tart was forming—two decades ago—on the notion that we should educate young people about money before they start making independent financial decisions as adult consumers and are sometimes required to learn by trial and costly error. And while many experts agree that the best financial education starts at home, there is also widespread recognition that not all families can or will provide their own children with a sufficient introduction to money management and that we must all work together to help provide financial education to students in school, after school, at home and in their communities. In the early days of Jump$tart and the concerted financial literacy movement, much of our energy focused on what students needed to know about money and what skills they needed to develop.  Consequently, we saw a rush to develop new programs and materials and assess how much students actually knew.  We found it wasn’t much.  We had our work cut out for us; but we knew we had started down the right path. At the dawn of the 21st Century, innovators sought ways to utilize technology as a means of delivering financial education to more students and adults alike—to deliver it faster; more efficiently.  We watched as technology made financial education more interactive, more engaging, and, presumably, more effective.  Financial education was getting better and we were reaching more students; but still, there was much to be done. In recent years, Jump$tart turned a good deal of its attention to the support of classroom educators—the talented and dedicated teachers who bring personal finance to life in their classrooms every day—because isn’t it an effective teacher who does more than impart knowledge and know-how? Isn’t it an effective teacher who has the opportunity and ability to affect young lives? That’s what Jump$tart believes.  It’s what I believe, personally.   Fortunately for us, it’s what our friend Maxine Sweet believes too, and in 2009, she not only prompted Experian to provide us with a generous grant; but also, helped to inspire the first national conference dedicated to the teaching of personal finance in K-12 classrooms. The Jump$tart National Educator Conference, now in its seventh year, has introduced personal finance teachers from every state in the country to new approaches and information, a variety of resources, and each other—effectively giving every finance teacher, who may be the only one at his or her school, a nationwide network of colleagues. Teachers who attended our most recent conference reported that, collectively, they would teach 38,654 students this year alone.  Since most will go on to teach for years to come and since new teachers attend our conference every year; the impact will be exponential. Just this April, we were so pleased to have had the opportunity to recognize Maxine Sweet, recently retired as the vice president of consumer education for Experian, with our William E. Odom Visionary Leadership Award.  The award recognized her unique contributions to financial education, as well as to consumer education in her role with Experian. With support from, and working alongside, Experian and many other partners from business, finance, education, academia, government, non-profits, and other sectors, Jump$tart will continue to promote top quality financial education resources, effective programs and techniques, and support for classroom teachers and other educators—including parents and caregivers. Sometimes, when our critics question why we haven’t fixed our nation’s financial literacy problems yet, I’ve heard advocates remind them that financial education, like all education, is much more a marathon than a sprint.  But I don’t see it as a race at all, as even a marathon has a finish line.  I think financial education deserves a permanent role in the upbringing of young consumers. Even as we work diligently to expand, improve, and evolve the way we conduct this education, we’ll never really be done; because every spring there’s a new class of graduates and every fall, there’s a new class of preschoolers.