Tag: consumer behavior
North American consumers’ expectations continue to rise in the wake of COVID-19, with a focus on online security and their digital experience.
Experian released the 11th annual state of credit report, which provides a comprehensive look at the credit performance of consumers across America.
Join our webinar on October 21, as expert speakers provide a view of the current collections environment and share insights on how to best adapt.
Beth Bayer, Vice President of Energy Sales and Danielle Grigaliunas, Product Manager of Collection Solutions, discuss the changing collections landscape.
Experian's global insights report explores the shift in the volume of online activity and experiences over the past several months resulting from COVID-19.
When consumers are unable to pay all of their financial obligations, which credit accounts do they prioritize? Discover payment behavior post COVID-19.
Experian experts provide insight on how utility providers can evolve amidst COVID-19 and refine their collections and recovery processes.
Historically, economic hardships have directly impacted loan performance. Are you prepared to navigate and successfully respond to the current environment?
Economic downturn strategy considerations include focus on considering changes in consumer behavior as well as reporting and compliance changes.
The need for a COVID-19 response is high. This blog series will outline key areas to focus on including risk, consumer behavior, compliance and operations.
At Experian, we are here to help consumers understand how the credit reporting system and personal finance overall will move forward during the pandemic.
To provide consumers with protections against debt collectors, the CFPB issued a NPRM to implement the FDCPA earlier this year.
The DMV is embracing technology to improve overall customer experience, and financial institutions can benefit from doing the same.
How well can you identify and rank your current customer population? Are you leveraging that insight to acquire new customers, manage current customers and prioritize collections efforts? If so, you’re probably using custom models in your business strategy. But if your organization is like many businesses, you may use a more traditional approach. In our highly competitive market, strategy and decisions must be based on the right data and insights. No excuses. The data is there, and we can help you turn it into actionable insights. Implementing a custom model can maximize your return on investment and help you make more profitable business decisions — now and in the future.
Americans of all ages have felt the effects of the Great Recession, making it imperative to begin recession proofing for the next economic downturn.