In the ever-evolving landscape of mortgage lending, efficiency and responsiveness are paramount. Greg Holmes, Chief Revenue Officer at Xactus, shares his insights on how their partnership with Experian has significantly enhanced their operations and client satisfaction.
He highlights the dual nature of their relationship with Experian, describing it as strategic and tactical. This multifaceted partnership allows Xactus to swiftly address day-to-day business issues while focusing on long-term strategic goals. Experian’s willingness to listen and incorporate feedback has been a cornerstone of this successful collaboration. Holmes said, “Their willingness to listen to us and take feedback that we’ve been able to provide has really helped separate them.”
Commitment to mortgage lending
According to Holmes, one of the standout aspects of Experian’s service is its unwavering commitment to the mortgage lending process. This dedication is evident in their continuous investment in the sector, which has enabled faster and more accurate loan closures. He also notes, “You can truly see the investment that Experian has put into our space, which has enabled homeowners to close loans faster and more accurately for lenders.”
Technological advancements and automation
Experian’s technological advancements have played a crucial role in enhancing Xactus’s operations. The integration of Experian Verify, particularly in the verification of income and employment data, has streamlined the process, contributing to the goal of achieving a digital mortgage. This automation speeds up loan origination and closure and ensures greater accuracy and efficiency.
Cost control and flexibility
Another key benefit of partnering with Experian is the cost control and flexibility it offers. The single price point for orders and the robust integrations with loan-origination software companies have been particularly beneficial. These integrations allow Xactus to leverage Experian’s data effectively, providing a seamless experience for lenders and borrowers alike. Greg emphasizes, “They love the fact that it helps with cost control. That single price point with orders has been extremely important.”
The testimonial from Xactus’ Greg Holmes clearly shows how Experian’s proactive approach, technological innovations, and commitment to the mortgage lending industry have made a tangible difference. According to Holmes, by listening to client feedback and continuously investing in their services, Experian has positioned itself as a vital partner in the quest for optimal efficiency in mortgage lending.
