Customer Experience

Engaging consumers in a more meaningful way is key to business success, we look at how to provide the right level of security, personalization and convenience in a complex digital landscape.

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The rise of digital decisioning software enables organizations to scale a similar level of personalization, offering customers what they need at the exact right...

December 17, 2020 by Donna DePasquale, EVP Global Decisioning Software

In this Tech Talks Daily podcast, Shri Santhanam, Executive Vice President and General Manager of Global Analytics and AI, speaks with podcaster Neil C....

December 9, 2020 by Managing Editor, Experian Decision Analytics

Consumer demand has shaped the way businesses worldwide have adjusted or intend to adjust operations and investments throughout the pandemic. Businesses that have struggled...

December 2, 2020 by David Bernard, Senior Vice President, Global Decision Analytics

Explore these November headlines to stayin-the-know. Coverage includes forward-looking fraud prevention, International Fraud Awareness Week, and consumer and business research takeaways from our global...

November 30, 2020 by Managing Editor, Experian Decision Analytics

In the not so distant past, consumers mostly interacted with their banks in person. Retail customers, for instance, waited in line to make a...

November 12, 2020 by Chris Fletcher, SVP Decision Management & Cloud Services

As the world faces another resurgence of the coronavirus, businesses will again be tested on their response—but this time consumer expectations will be much...

November 9, 2020 by Stacy Schulman, VP of Digital Communications, Global Decision Analytics

For executives and teams across the financial services sector, the question isn’t should we digitally transform—but how. That’s where things get tricky. According to...

October 19, 2020 by David Bernard, Senior Vice President, Global Decision Analytics

We may not always get what we want, but in many cases, if we feel that we were treated fairly, we’re satisfied. Our July...

October 16, 2020 by Harry Singh, Senior Vice President, Global Decisioning

The Covid-19 crisis has been a bit like existing inside a shaken snow globe—it disrupted everything, and a lot remains up in the air....

October 2, 2020 by David Britton, VP of Industry Solutions

To keep you informed, we’ve gathered the top global, August headlines covering the latest insights from our experts and recent hot topics. Email attack...

September 4, 2020 by Managing Editor, Experian Decision Analytics

The global pandemic led to swift and unexpected shifts in consumer behavior, from the significant increase in the use of digital channels, to the...

August 12, 2020 by Managing Editor, Experian Decision Analytics

online payment fraud