Customer Experience

Engaging consumers in a more meaningful way is key to business success, we look at how to provide the right level of security, personalization and convenience in a complex digital landscape.

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Download the report People’s changing behaviors to safeguard their health during the ongoing global Coronavirus pandemic has fueled a massive shift to digital channels....

August 5, 2020 by Stacy Schulman, VP of Digital Communications, Global Decision Analytics

In a recent interview by Irene Ang from Identity Engineering at Microsoft, our own Marika Vilen, SVP of Platform Commercialization, discusses the importance of...

August 3, 2020 by Managing Editor, Experian Decision Analytics

Insights from Harry Singh, SVP, Global Decisioning, and Hristo Zahariev, Global Product Manager. Due to the global pandemic, one of the key challenges facing...

July 10, 2020 by Harry Singh, Senior Vice President, Global Decisioning

In this episode of the Insights in Action podcast we talk to Neil Stephenson, Vice President of Strategic Client Development, about how businesses can...

June 30, 2020 by Managing Editor, Experian Decision Analytics

In a recent piece for the Forbes Technology Council, Businesses Need to Modernize Their Approach For Delivering Digital Experiences, I shared how the current...

June 22, 2020 by Birger Thorburn, Chief Technology Officer, Global Decision Analytics

In this episode of Insights in Action, David Britton, Vice President of Global Identity & Fraud Solutions, discusses how the Covid-19 pandemic has prompted...

June 15, 2020 by Managing Editor, Experian Decision Analytics

There’s a digital payments revolution, and mobile is leading the charge. But at what cost does convenience come? Juniper Research’s latest online payment fraud...

June 11, 2020 by Managing Editor, Experian Decision Analytics

Digital interactions between businesses and consumers are on the rise. The ability to authenticate and recognize customers provides a convenient and secure experience. However,...

June 10, 2020 by Managing Editor, Experian Decision Analytics

Depending on location, social distancing has been in full effect for 8-9 weeks and it’s taken its toll on parents juggling work, school and...

May 22, 2020 by Erik Grow, Solution Analyst, Global Identity & Fraud

In many respects, the explosion in the type and volume of customer data businesses gather to facilitate security, ensure a convenient, user-friendly approach to...

May 22, 2020 by Andrea Nighswander, Sr. Manager of Solution Strategy, Global Identity & Fraud

“Password Incorrect”Are businesses making progress identifying customers online, or are they continuing to frustrate those customers with archaic identification and authentication methods? Businesses engaging...

May 14, 2020 by Mike Gross, VP, Applied Fraud Research & Analytics

There isn’t a roadmap for navigating through times like these but the reality can’t be ignored. The effects of the pandemic will forever change...

May 5, 2020 by Chris Fletcher, SVP Decision Management & Cloud Services