Customer Experience
Engaging consumers in a more meaningful way is key to business success, we look at how to provide the right level of security, personalization and convenience in a complex digital landscape.
The global pandemic led to swift and unexpected shifts in consumer behavior, from the significant increase in the use of digital channels, to the...
Download the report People’s changing behaviors to safeguard their health during the ongoing global Coronavirus pandemic has fueled a massive shift to digital channels....
In a recent interview by Irene Ang from Identity Engineering at Microsoft, our own Marika Vilen, SVP of Platform Commercialization, discusses the importance of...
Insights from Harry Singh, SVP, Global Decisioning, and Hristo Zahariev, Global Product Manager. Due to the global pandemic, one of the key challenges facing...
In this episode of the Insights in Action podcast we talk to Neil Stephenson, Vice President of Strategic Client Development, about how businesses can...
In a recent piece for the Forbes Technology Council, Businesses Need to Modernize Their Approach For Delivering Digital Experiences, I shared how the current...
In this episode of Insights in Action, David Britton, Vice President of Global Identity & Fraud Solutions, discusses how the Covid-19 pandemic has prompted...
There’s a digital payments revolution, and mobile is leading the charge. But at what cost does convenience come? Juniper Research’s latest online payment fraud...
Digital interactions between businesses and consumers are on the rise. The ability to authenticate and recognize customers provides a convenient and secure experience. However,...
Depending on location, social distancing has been in full effect for 8-9 weeks and it’s taken its toll on parents juggling work, school and...
In many respects, the explosion in the type and volume of customer data businesses gather to facilitate security, ensure a convenient, user-friendly approach to...
“Password Incorrect”Are businesses making progress identifying customers online, or are they continuing to frustrate those customers with archaic identification and authentication methods? Businesses engaging...
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