Customer Experience

Engaging consumers in a more meaningful way is key to business success, we look at how to provide the right level of security, personalization and convenience in a complex digital landscape.

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There’s a digital payments revolution, and mobile is leading the charge. But at what cost does convenience come? Juniper Research’s latest online payment fraud...

June 11, 2020 by Managing Editor, Experian Decision Analytics

Digital interactions between businesses and consumers are on the rise. The ability to authenticate and recognize customers provides a convenient and secure experience. However,...

June 10, 2020 by Managing Editor, Experian Decision Analytics

Depending on location, social distancing has been in full effect for 8-9 weeks and it’s taken its toll on parents juggling work, school and...

May 22, 2020 by Erik Grow, Solution Analyst, Global Identity & Fraud

In many respects, the explosion in the type and volume of customer data businesses gather to facilitate security, ensure a convenient, user-friendly approach to...

May 22, 2020 by Andrea Nighswander, Sr. Manager of Solution Strategy, Global Identity & Fraud

“Password Incorrect”Are businesses making progress identifying customers online, or are they continuing to frustrate those customers with archaic identification and authentication methods? Businesses engaging...

May 14, 2020 by Mike Gross, VP, Applied Fraud Research & Analytics

There isn’t a roadmap for navigating through times like these but the reality can’t be ignored. The effects of the pandemic will forever change...

May 5, 2020 by Chris Fletcher, SVP Decision Management & Cloud Services

The speed at which the world is feeling the impact of Covid-19 is unparalleled. Because of this customer affordability has shifted into the unknown...

April 24, 2020 by Anna Matty, Global Vice President, Strategic Programs

Awareness is key for both businesses and their workforce when it comes to phishing fraud. But in a world where digital engagement has suddenly...

April 21, 2020 by Managing Editor, Experian Decision Analytics

Unlike your typical recession caused by a steady decrease in demand, today’s downturn was induced by the immediate mass closure of non-essential businesses. The...

April 17, 2020 by Harry Singh, Senior Vice President, Global Decisioning

Quadrant 2023 SPARK Matrix