Customer Experience
Engaging consumers in a more meaningful way is key to business success, we look at how to provide the right level of security, personalization and convenience in a complex digital landscape.
There’s a digital payments revolution, and mobile is leading the charge. But at what cost does convenience come? Juniper Research’s latest online payment fraud...
Digital interactions between businesses and consumers are on the rise. The ability to authenticate and recognize customers provides a convenient and secure experience. However,...
Depending on location, social distancing has been in full effect for 8-9 weeks and it’s taken its toll on parents juggling work, school and...
In many respects, the explosion in the type and volume of customer data businesses gather to facilitate security, ensure a convenient, user-friendly approach to...
“Password Incorrect”Are businesses making progress identifying customers online, or are they continuing to frustrate those customers with archaic identification and authentication methods? Businesses engaging...
There isn’t a roadmap for navigating through times like these but the reality can’t be ignored. The effects of the pandemic will forever change...
The speed at which the world is feeling the impact of Covid-19 is unparalleled. Because of this customer affordability has shifted into the unknown...
Awareness is key for both businesses and their workforce when it comes to phishing fraud. But in a world where digital engagement has suddenly...
Unlike your typical recession caused by a steady decrease in demand, today’s downturn was induced by the immediate mass closure of non-essential businesses. The...
