Customer Experience

Engaging consumers in a more meaningful way is key to business success, we look at how to provide the right level of security, personalization and convenience in a complex digital landscape.

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There isn’t a roadmap for navigating through times like these but the reality can’t be ignored. The effects of the pandemic will forever change...

May 5, 2020 by Chris Fletcher, SVP Decision Management & Cloud Services

The speed at which the world is feeling the impact of Covid-19 is unparalleled. Because of this customer affordability has shifted into the unknown...

April 24, 2020 by Anna Matty, Global Vice President, Strategic Programs

Awareness is key for both businesses and their workforce when it comes to phishing fraud. But in a world where digital engagement has suddenly...

April 21, 2020 by Managing Editor, Experian Decision Analytics

Unlike your typical recession caused by a steady decrease in demand, today’s downturn was induced by the immediate mass closure of non-essential businesses. The...

April 17, 2020 by Harry Singh, Senior Vice President, Global Decisioning

online payment fraud