Customer Experience

Engaging consumers in a more meaningful way is key to business success, we look at how to provide the right level of security, personalization and convenience in a complex digital landscape.

Be Mindful of These 3 Strategies When Engaging Custome...

There isn’t a roadmap for navigating through times like these but the reality can’t be ignored. The effects of the pandemic will forever change...

May 5, 2020 by Chris Fletcher, SVP Decision Management & Cloud Services

Proactively restructuring debt to help improve custome...

The speed at which the world is feeling the impact of Covid-19 is unparalleled. Because of this customer affordability has shifted into the unknown...

April 24, 2020 by Anna Matty, Global Vice President, Strategic Programs

The Rise of Sophisticated Phishing Scams: What Busines...

Awareness is key for both businesses and their workforce when it comes to phishing fraud. But in a world where digital engagement has suddenly...

April 21, 2020 by Managing Editor, Experian Decision Analytics

Digitally managing your at-risk customers most impacte...

Unlike your typical recession caused by a steady decrease in demand, today’s downturn was induced by the immediate mass closure of non-essential businesses. The...

April 17, 2020 by Harry Singh, Senior Vice President, Global Decisioning