Customer Experience

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In this opinion piece on CEO World, David Britton, VP of Industry Solutions, Global ID & Fraud, discusses why, in today’s increasingly digital world,...

September 2, 2021 by David Britton, VP of Industry Solutions

A recent industry-leading analyst report looking at loan origination solutions found that lenders are experiencing high volumes of new loan applications, but many are...

August 10, 2021 by Managing Editor, Experian Decision Analytics

The pandemic has enabled something close to a digital revolution, but how can businesses keep up with shifting consumer behaviors while ensuring fraud prevention...

May 25, 2021 by Managing Editor, Experian Decision Analytics

In a recent DataTalk interview, I had the chance to reflect on and discuss how we define digital identity these days. The big digital...

May 18, 2021 by Eric Haller, VP & General Manager, Identity, Fraud & DataLabs

There’s been lots of discussion about what a return to normal will look like as we transition out of the global pandemic—and much remains...

May 7, 2021 by Chris Fletcher, SVP Decision Management & Cloud Services

The pandemic has enabled something close to a digital revolution, but how can businesses keep up with shifting consumer behaviors while ensuring fraud prevention...

April 28, 2021 by Managing Editor, Experian Decision Analytics

The surge in digital demand over the past year reinforced the deep connection between recognition, fraud prevention, and the online customer experience. As businesses...

April 19, 2021 by Stacy Schulman, Sr. Director of Global Marketing, Decision Analytics

Experian is honored to be recognized as a winner of the Artificial Intelligence AI Excellence Award by Business Intelligence Group. Experian was recognized for...

March 29, 2021 by Harry Singh, Senior Vice President, Global Decisioning

As consumers shop, bank, and pay online during the global pandemic, steps are being taken to return to more business as usual. But, what...

March 23, 2021 by Managing Editor, Experian Decision Analytics

As the demand for digital exploded over the past year, companies responded in kind. Those who were prepared rapidly scaled their digital capabilities to...

March 3, 2021 by David Britton, VP of Industry Solutions

If the past year revealed the rising demand for everything digital—it also highlighted key aspects of the online customer journey that organizations have neglected....

February 26, 2021 by Harry Singh, Senior Vice President, Global Decisioning

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