Customer Experience

Engaging consumers in a more meaningful way is key to business success, we look at how to provide the right level of security, personalization and convenience in a complex digital landscape.

Loading...

Our latest Global Identity and Fraud Report reveals that fraud has been of high concern for consumers over the past year. In fact, more...

August 9, 2022 by Mihail Blagoev, Solution Strategy Analyst, Global Identity & Fraud

It’s hard to imagine an individual customer volunteering to remember multiple online passwords for various online accounts. Yet, for most of internet history, passwords...

July 28, 2022 by David Britton, VP of Industry Solutions

Insights from the 2022 Global Identity & Fraud report Building digital consumer trust amidst rising fraud activity and concerns The survey underpinning the insights...

July 21, 2022 by Managing Editor, Experian Decision Analytics

Online fraud has increased at unprecedented levels over the past two and half years, with numerous reports coming from all corners of the world...

July 15, 2022 by Mihail Blagoev, Solution Strategy Analyst, Global Identity & Fraud

The survey underpinning these insights encompasses 1,849 business respondents and 6,062 consumers from 20 countries, including Australia, Brazil, China, Chile, Colombia, Denmark, Germany, India,...

June 27, 2022 by Managing Editor, Experian Decision Analytics

Building digital consumer trust amidst rising fraud activity and concerns Our latest report dives into the growing expectation that businesses recognise and protect consumers...

June 16, 2022 by Managing Editor, Experian Decision Analytics

We surveyed 6,000 consumers and 2,000 businesses from 20 countries worldwide as part of our ongoing efforts to learn more about how, why, and...

May 27, 2022 by Managing Editor, Experian Decision Analytics

We surveyed 6,000 consumers and 2,000 businesses from 20 countries worldwide as part of our ongoing efforts to learn more about how, why, and...

May 20, 2022 by Managing Editor, Experian Decision Analytics

Experian’s latest research shows that the crisis of the past few years has yielded a new, savvier digital consumer. With the rapid move to...

May 13, 2022 by Christopher Wilson, VP Portfolio Strategy, Global Decision Analytics

We surveyed 6,000 consumers and 2,000 businesses from 20 countries worldwide as part of our ongoing efforts to learn more about how, why, and...

April 29, 2022 by Rebecca McGrath, Global Content Marketing Manager

The evolving expectations and experience of the new digital consumer The expectations of consumers are changing rapidly. People of all ages and incomes are...

April 22, 2022 by Managing Editor, Experian Decision Analytics

Juniper Research’s latest digital identity leader board predicts a big shift in the market – identity and fraud are now becoming synonymous. Experian’s position...

April 4, 2022 by Managing Editor, Experian Decision Analytics

online payment fraud