Customer Experience

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Why the new era of customer experience includes passiv...

As the demand for digital exploded over the past year, companies responded in kind. Those who were prepared rapidly scaled their digital capabilities to...

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Going the last mile: Improving the End-to-End Digital ...

If the past year revealed the rising demand for everything digital—it also highlighted key aspects of the online customer journey that organizations have neglected....

Read More Going the last mile: Improving the End-to-End Digital Customer Journey
Why investment in advanced customer authentication imp...

Since the Pandemic began consumers have been scammed more than ever before. From phishing emails, fake websites, and other scams intended to steal personal...

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New research available: 2021 Global Insights Report...

The world is still grappling with the mental, emotional, and financial toll of the Covid-19 pandemic but there are clear signs of hope and...

Read More New research available: 2021 Global Insights Report
Top January headlines: digital identity, pandemic impa...

Don’t miss out on the top January headlines, including the latest coverage from our global experts, including the digital identity landscape,  impacts of pandemic...

Read More Top January headlines: digital identity, pandemic impacts and the right amount of consumer friction
2021 Predictions: Consumer demand for digital will per...

With the turn of a new year, there’s positive news that a vaccine is making its way to local communities. As businesses set their...

Read More 2021 Predictions: Consumer demand for digital will persist and the customer journey will be redefined
Right offer, right time: What organizations really nee...

The rise of digital decisioning software enables organizations to scale a similar level of personalization, offering customers what they need at the exact right...

Read More Right offer, right time: What organizations really need from digital decisioning software
New Tech Talks Daily Podcast: Machine learning and AI ...

In this Tech Talks Daily podcast, Shri Santhanam, Executive Vice President and General Manager of Global Analytics and AI, speaks with podcaster Neil C....

Read More New Tech Talks Daily Podcast: Machine learning and AI in business — investment trends pre- and post-pandemic
Consumer loyalty will remain for brands who keep up wi...

Consumer demand has shaped the way businesses worldwide have adjusted or intend to adjust operations and investments throughout the pandemic. Businesses that have struggled...

Read More Consumer loyalty will remain for brands who keep up with today’s digital shift
November headlines: Prepare for the future of fraud, m...

Explore these November headlines to stayin-the-know. Coverage includes forward-looking fraud prevention, International Fraud Awareness Week, and consumer and business research takeaways from our global...

Read More November headlines: Prepare for the future of fraud, managing customer expectations and helping financially-distressed consumers
Cloud-based decision management software is a must for...

In the not so distant past, consumers mostly interacted with their banks in person. Retail customers, for instance, waited in line to make a...

Read More Cloud-based decision management software is a must for re-imagining the customer journey
New research available: The continued impact of Covid-...

As the world faces another resurgence of the coronavirus, businesses will again be tested on their response—but this time consumer expectations will be much...

Read More New research available: The continued impact of Covid-19 on businesses and consumers