Customer Experience

Engaging consumers in a more meaningful way is key to business success, we look at how to provide the right level of security, personalization and convenience in a complex digital landscape.

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The survey underpinning these insights encompasses 1,849 business respondents and 6,062 consumers from 20 countries, including Australia, Brazil, China, Chile, Colombia, Denmark, Germany, India,...

June 27, 2022 by Managing Editor, Experian Decision Analytics

Building digital consumer trust amidst rising fraud activity and concerns Our latest report dives into the growing expectation that businesses recognise and protect consumers...

June 16, 2022 by Managing Editor, Experian Decision Analytics

We surveyed 6,000 consumers and 2,000 businesses from 20 countries worldwide as part of our ongoing efforts to learn more about how, why, and...

May 27, 2022 by Managing Editor, Experian Decision Analytics

We surveyed 6,000 consumers and 2,000 businesses from 20 countries worldwide as part of our ongoing efforts to learn more about how, why, and...

May 20, 2022 by Managing Editor, Experian Decision Analytics

Experian’s latest research shows that the crisis of the past few years has yielded a new, savvier digital consumer. With the rapid move to...

May 13, 2022 by Christopher Wilson, VP Portfolio Strategy, Global Decision Analytics

We surveyed 6,000 consumers and 2,000 businesses from 20 countries worldwide as part of our ongoing efforts to learn more about how, why, and...

April 29, 2022 by Rebecca McGrath, Global Content Marketing Manager

The evolving expectations and experience of the new digital consumer The expectations of consumers are changing rapidly. People of all ages and incomes are...

April 22, 2022 by Managing Editor, Experian Decision Analytics

Juniper Research’s latest digital identity leader board predicts a big shift in the market – identity and fraud are now becoming synonymous. Experian’s position...

April 4, 2022 by Managing Editor, Experian Decision Analytics

Global fraud predictions for 2022, plus a closer look at regional fraud trends. Stay in the know with our latest research and...

March 15, 2022 by Managing Editor, Experian Decision Analytics

Steve Wagner, Managing Director, Global Decision Analytics on Redesigning the future of consumer lending with data and analytics. Find Steve Wagner’s interview in Raconteur’s...

February 24, 2022 by Managing Editor, Experian Decision Analytics

As holiday shoppers flood online to finish up last-minute gift-buying, there’s a high chance that they’re paying attention to not just product prices or...

December 16, 2021 by David Britton, VP of Industry Solutions

What increasing expectations of the digital customer experience mean for your business and technology investment Economic recovery and waning customer loyalty are creating new...

December 1, 2021 by Managing Editor, Experian Decision Analytics