Customer Experience

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The next wave: How to meet the pending demand for cred...

There’s been lots of discussion about what a return to normal will look like as we transition out of the global pandemic—and much remains...

Read More The next wave: How to meet the pending demand for credit and support
What are consumers most concerned about when it comes ...

The pandemic has enabled something close to a digital revolution, but how can businesses keep up with shifting consumer behaviors while ensuring fraud prevention...

Read More What are consumers most concerned about when it comes to digital interactions?
Protecting digital customer engagements against fraud:...

The surge in digital demand over the past year reinforced the deep connection between recognition, fraud prevention, and the online customer experience. As businesses...

Read More Protecting digital customer engagements against fraud: Top consumer trends banks and retailers should watch in 2021
Experian Decision Analytics Wins 2021 AI Excellence Aw...

Experian is honored to be recognized as a winner of the Artificial Intelligence AI Excellence Award by Business Intelligence Group. Experian was recognized for...

Read More Experian Decision Analytics Wins 2021 AI Excellence Award
Anticipating consumers post-pandemic digital preferenc...

As consumers shop, bank, and pay online during the global pandemic, steps are being taken to return to more business as usual. But, what...

Read More Anticipating consumers post-pandemic digital preferences
Why the new era of customer experience includes passiv...

As the demand for digital exploded over the past year, companies responded in kind. Those who were prepared rapidly scaled their digital capabilities to...

Read More Why the new era of customer experience includes passive authentication
Going the last mile: Improving the End-to-End Digital ...

If the past year revealed the rising demand for everything digital—it also highlighted key aspects of the online customer journey that organizations have neglected....

Read More Going the last mile: Improving the End-to-End Digital Customer Journey
Why investment in advanced customer authentication imp...

Since the Pandemic began consumers have been scammed more than ever before. From phishing emails, fake websites, and other scams intended to steal personal...

Read More Why investment in advanced customer authentication improves customer satisfaction
New research available: 2021 Global Insights Report...

The world is still grappling with the mental, emotional, and financial toll of the Covid-19 pandemic but there are clear signs of hope and...

Read More New research available: 2021 Global Insights Report
Top January headlines: digital identity, pandemic impa...

Don’t miss out on the top January headlines, including the latest coverage from our global experts, including the digital identity landscape,  impacts of pandemic...

Read More Top January headlines: digital identity, pandemic impacts and the right amount of consumer friction
2021 Predictions: Consumer demand for digital will per...

With the turn of a new year, there’s positive news that a vaccine is making its way to local communities. As businesses set their...

Read More 2021 Predictions: Consumer demand for digital will persist and the customer journey will be redefined
Right offer, right time: What organizations really nee...

The rise of digital decisioning software enables organizations to scale a similar level of personalization, offering customers what they need at the exact right...

Read More Right offer, right time: What organizations really need from digital decisioning software