Customer Experience

With heightened consumer demand for an improved customer experience online, and the increasing threat of fraud, how can organizations ensure secure and efficient customer...

October 5, 2023 by Rebecca McGrath, Experian Software Solutions

In today’s fast-paced digital landscape, businesses are inundated with an unprecedented amount of data and information. Making informed decisions with the data quickly and...

August 21, 2023 by Paulina Yick, Global Portfolio Marketing Director, Experian Software Solutions

As economic uncertainty continues to loom, the threat of fraud continues to grow and is becoming more sophisticated. It’s only going to get worse....

May 9, 2023 by Paulina Yick, Global Portfolio Marketing Director, Experian Software Solutions

Latest Global Insights Report: How supporting consumers in a time of uncertainty can help businesses adapt and grow A changing economic landscape needs a...

November 17, 2022 by Managing Editor, Experian Decision Analytics

Our latest Global Identity and Fraud Report reveals that fraud has been of high concern for consumers over the past year. In fact, more...

August 9, 2022 by Mihail Blagoev, Solution Strategy Analyst, Global Identity & Fraud

It’s hard to imagine an individual customer volunteering to remember multiple online passwords for various online accounts. Yet, for most of internet history, passwords...

July 28, 2022 by David Britton, VP of Industry Solutions

Insights from the 2022 Global Identity & Fraud report Building digital consumer trust amidst rising fraud activity and concerns The survey underpinning the insights...

July 21, 2022 by Managing Editor, Experian Decision Analytics

Online fraud has increased at unprecedented levels over the past two and half years, with numerous reports coming from all corners of the world...

July 15, 2022 by Mihail Blagoev, Solution Strategy Analyst, Global Identity & Fraud

The survey underpinning these insights encompasses 1,849 business respondents and 6,062 consumers from 20 countries, including Australia, Brazil, China, Chile, Colombia, Denmark, Germany, India,...

June 27, 2022 by Managing Editor, Experian Decision Analytics

Building digital consumer trust amidst rising fraud activity and concerns Our latest report dives into the growing expectation that businesses recognise and protect consumers...

June 16, 2022 by Managing Editor, Experian Decision Analytics

We surveyed 6,000 consumers and 2,000 businesses from 20 countries worldwide as part of our ongoing efforts to learn more about how, why, and...

May 27, 2022 by Managing Editor, Experian Decision Analytics

We surveyed 6,000 consumers and 2,000 businesses from 20 countries worldwide as part of our ongoing efforts to learn more about how, why, and...

May 20, 2022 by Managing Editor, Experian Decision Analytics