Customer Experience

Engaging consumers in a more meaningful way is key to business success, we look at how to provide the right level of security, personalization and convenience in a complex digital landscape.

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Businesses with priorities to acquire and retain customer loyalty should be prioritizing technology investments that improve the digital customer experience as well as prevent...

November 9, 2021 by Stacy Schulman, VP of Digital Communications, Global Decision Analytics

One of the most exciting things about financial services innovation is our growing ability to deliver personalized customer experiences. For example, consider a customer...

October 15, 2021 by Jean-Claude Meilland, Global Product Director for Decisioning Software

The pandemic accelerated the number of digital interactions in finance. Typical methods of managing finances, connecting with lenders, and buying goods and services were...

October 4, 2021 by Neil Stephenson, Vice President, SaaS Client Engagement

In this opinion piece on CEO World, David Britton, VP of Industry Solutions, Global ID & Fraud, discusses why, in today’s increasingly digital world,...

September 2, 2021 by David Britton, VP of Industry Solutions

A recent industry-leading analyst report looking at loan origination solutions found that lenders are experiencing high volumes of new loan applications, but many are...

August 10, 2021 by Managing Editor, Experian Decision Analytics

The pandemic has enabled something close to a digital revolution, but how can businesses keep up with shifting consumer behaviors while ensuring fraud prevention...

May 25, 2021 by Managing Editor, Experian Decision Analytics

In a recent DataTalk interview, I had the chance to reflect on and discuss how we define digital identity these days. The big digital...

May 18, 2021 by Eric Haller, VP & General Manager, Identity, Fraud & DataLabs

There’s been lots of discussion about what a return to normal will look like as we transition out of the global pandemic—and much remains...

May 7, 2021 by Chris Fletcher, SVP Decision Management & Cloud Services

The pandemic has enabled something close to a digital revolution, but how can businesses keep up with shifting consumer behaviors while ensuring fraud prevention...

April 28, 2021 by Managing Editor, Experian Decision Analytics

The surge in digital demand over the past year reinforced the deep connection between recognition, fraud prevention, and the online customer experience. As businesses...

April 19, 2021 by Stacy Schulman, VP of Digital Communications, Global Decision Analytics

Experian is honored to be recognized as a winner of the Artificial Intelligence AI Excellence Award by Business Intelligence Group. Experian was recognized for...

March 29, 2021 by Harry Singh, Senior Vice President, Global Decisioning

Quadrant 2023 SPARK Matrix