Customer Experience
Engaging consumers in a more meaningful way is key to business success, we look at how to provide the right level of security, personalization and convenience in a complex digital landscape.
How is Covid-19 impacting digital consumer behaviour and business strategy? To find out, we surveyed 12,000 companies and 3,600 businesses across 10 countries as...
Businesses with priorities to acquire and retain customer loyalty should be prioritizing technology investments that improve the digital customer experience as well as prevent...
One of the most exciting things about financial services innovation is our growing ability to deliver personalized customer experiences. For example, consider a customer...
The pandemic accelerated the number of digital interactions in finance. Typical methods of managing finances, connecting with lenders, and buying goods and services were...
In this opinion piece on CEO World, David Britton, VP of Industry Solutions, Global ID & Fraud, discusses why, in today’s increasingly digital world,...
A recent industry-leading analyst report looking at loan origination solutions found that lenders are experiencing high volumes of new loan applications, but many are...
As we enter the beginning of the end of this global crisis, the role of data, analytics, and credit risk decisioning takes on even...
The pandemic has enabled something close to a digital revolution, but how can businesses keep up with shifting consumer behaviors while ensuring fraud prevention...
In a recent DataTalk interview, I had the chance to reflect on and discuss how we define digital identity these days. The big digital...
There’s been lots of discussion about what a return to normal will look like as we transition out of the global pandemic—and much remains...
The pandemic has enabled something close to a digital revolution, but how can businesses keep up with shifting consumer behaviors while ensuring fraud prevention...
The surge in digital demand over the past year reinforced the deep connection between recognition, fraud prevention, and the online customer experience. As businesses...
