Customer Experience

Engaging consumers in a more meaningful way is key to business success, we look at how to provide the right level of security, personalization and convenience in a complex digital landscape.

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In a recent DataTalk interview, I had the chance to reflect on and discuss how we define digital identity these days. The big digital...

May 18, 2021 by Eric Haller, VP & General Manager, Identity, Fraud & DataLabs

There’s been lots of discussion about what a return to normal will look like as we transition out of the global pandemic—and much remains...

May 7, 2021 by Chris Fletcher, SVP Decision Management & Cloud Services

The pandemic has enabled something close to a digital revolution, but how can businesses keep up with shifting consumer behaviors while ensuring fraud prevention...

April 28, 2021 by Managing Editor, Experian Decision Analytics

The surge in digital demand over the past year reinforced the deep connection between recognition, fraud prevention, and the online customer experience. As businesses...

April 19, 2021 by Stacy Schulman, VP of Digital Communications, Global Decision Analytics

Experian is honored to be recognized as a winner of the Artificial Intelligence AI Excellence Award by Business Intelligence Group. Experian was recognized for...

March 29, 2021 by Harry Singh, Senior Vice President, Global Decisioning

As consumers shop, bank, and pay online during the global pandemic, steps are being taken to return to more business as usual. But, what...

March 23, 2021 by Managing Editor, Experian Decision Analytics

As the demand for digital exploded over the past year, companies responded in kind. Those who were prepared rapidly scaled their digital capabilities to...

March 3, 2021 by David Britton, VP of Industry Solutions

If the past year revealed the rising demand for everything digital—it also highlighted key aspects of the online customer journey that organizations have neglected....

February 26, 2021 by Harry Singh, Senior Vice President, Global Decisioning

Since the Pandemic began consumers have been scammed more than ever before. From phishing emails, fake websites, and other scams intended to steal personal...

February 23, 2021 by Mihail Blagoev, Solution Strategy Analyst, Global Identity & Fraud

The world is still grappling with the mental, emotional, and financial toll of the Covid-19 pandemic but there are clear signs of hope and...

February 16, 2021 by Stacy Schulman, VP of Digital Communications, Global Decision Analytics

Don’t miss out on the top January headlines, including the latest coverage from our global experts, including the digital identity landscape,  impacts of pandemic...

February 2, 2021 by Managing Editor, Experian Decision Analytics