Customer Experience

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As the demand for digital exploded over the past year, companies responded in kind. Those who were prepared rapidly scaled their digital capabilities to...

March 3, 2021 by David Britton, VP of Industry Solutions

If the past year revealed the rising demand for everything digital—it also highlighted key aspects of the online customer journey that organizations have neglected....

February 26, 2021 by Harry Singh, Senior Vice President, Global Decisioning

Since the Pandemic began consumers have been scammed more than ever before. From phishing emails, fake websites, and other scams intended to steal personal...

February 23, 2021 by Mihail Blagoev, Solution Strategy Analyst, Global Identity & Fraud

The world is still grappling with the mental, emotional, and financial toll of the Covid-19 pandemic but there are clear signs of hope and...

February 16, 2021 by Stacy Schulman, VP of Digital Communications, Global Decision Analytics

Don’t miss out on the top January headlines, including the latest coverage from our global experts, including the digital identity landscape,  impacts of pandemic...

February 2, 2021 by Managing Editor, Experian Decision Analytics

The rise of digital decisioning software enables organizations to scale a similar level of personalization, offering customers what they need at the exact right...

December 17, 2020 by Donna DePasquale, EVP Global Decisioning Software

In this Tech Talks Daily podcast, Shri Santhanam, Executive Vice President and General Manager of Global Analytics and AI, speaks with podcaster Neil C....

December 9, 2020 by Managing Editor, Experian Decision Analytics

Consumer demand has shaped the way businesses worldwide have adjusted or intend to adjust operations and investments throughout the pandemic. Businesses that have struggled...

December 2, 2020 by David Bernard, Senior Vice President, Global Decision Analytics

Explore these November headlines to stayin-the-know. Coverage includes forward-looking fraud prevention, International Fraud Awareness Week, and consumer and business research takeaways from our global...

November 30, 2020 by Managing Editor, Experian Decision Analytics

In the not so distant past, consumers mostly interacted with their banks in person. Retail customers, for instance, waited in line to make a...

November 12, 2020 by Chris Fletcher, SVP Decision Management & Cloud Services

As the world faces another resurgence of the coronavirus, businesses will again be tested on their response—but this time consumer expectations will be much...

November 9, 2020 by Stacy Schulman, VP of Digital Communications, Global Decision Analytics

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