Customer Experience

Engaging consumers in a more meaningful way is key to business success, we look at how to provide the right level of security, personalization and convenience in a complex digital landscape.

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Steve Wagner, Managing Director, Global Decision Analytics on Redesigning the future of consumer lending with data and analytics. Find Steve Wagner’s interview in Raconteur’s...

February 24, 2022 by Managing Editor, Experian Decision Analytics

As holiday shoppers flood online to finish up last-minute gift-buying, there’s a high chance that they’re paying attention to not just product prices or...

December 16, 2021 by David Britton, VP of Industry Solutions

What increasing expectations of the digital customer experience mean for your business and technology investment Economic recovery and waning customer loyalty are creating new...

December 1, 2021 by Managing Editor, Experian Decision Analytics

In this eSpeak podcast, eWeek’s James Maguire talks to Donna DePasquale, EVP of Global Decisioning Software, about the use of technology in financial services,...

November 26, 2021 by Managing Editor, Experian Decision Analytics

How is Covid-19 impacting digital consumer behaviour and business strategy? To find out, we surveyed 12,000 companies and 3,600 businesses across 10 countries as...

November 22, 2021 by Managing Editor, Experian Decision Analytics

Businesses with priorities to acquire and retain customer loyalty should be prioritizing technology investments that improve the digital customer experience as well as prevent...

November 9, 2021 by Stacy Schulman, VP of Digital Communications, Global Decision Analytics

One of the most exciting things about financial services innovation is our growing ability to deliver personalized customer experiences. For example, consider a customer...

October 15, 2021 by Jean-Claude Meilland, Global Product Director for Decisioning Software

The pandemic accelerated the number of digital interactions in finance. Typical methods of managing finances, connecting with lenders, and buying goods and services were...

October 4, 2021 by Neil Stephenson, Vice President, SaaS Client Engagement

In this opinion piece on CEO World, David Britton, VP of Industry Solutions, Global ID & Fraud, discusses why, in today’s increasingly digital world,...

September 2, 2021 by David Britton, VP of Industry Solutions

A recent industry-leading analyst report looking at loan origination solutions found that lenders are experiencing high volumes of new loan applications, but many are...

August 10, 2021 by Managing Editor, Experian Decision Analytics

The pandemic has enabled something close to a digital revolution, but how can businesses keep up with shifting consumer behaviors while ensuring fraud prevention...

May 25, 2021 by Managing Editor, Experian Decision Analytics