Customer Experience
Engaging consumers in a more meaningful way is key to business success, we look at how to provide the right level of security, personalization and convenience in a complex digital landscape.
Juniper Research’s latest digital identity leader board predicts a big shift in the market – identity and fraud are now becoming synonymous. Experian’s position...
Global fraud predictions for 2022, plus a closer look at regional fraud trends. Stay in the know with our latest research and...
Steve Wagner, Managing Director, Global Decision Analytics on Redesigning the future of consumer lending with data and analytics. Find Steve Wagner’s interview in Raconteur’s...
As holiday shoppers flood online to finish up last-minute gift-buying, there’s a high chance that they’re paying attention to not just product prices or...
What increasing expectations of the digital customer experience mean for your business and technology investment Economic recovery and waning customer loyalty are creating new...
In this eSpeak podcast, eWeek’s James Maguire talks to Donna DePasquale, EVP of Global Decisioning Software, about the use of technology in financial services,...
How is Covid-19 impacting digital consumer behaviour and business strategy? To find out, we surveyed 12,000 companies and 3,600 businesses across 10 countries as...
Businesses with priorities to acquire and retain customer loyalty should be prioritizing technology investments that improve the digital customer experience as well as prevent...
One of the most exciting things about financial services innovation is our growing ability to deliver personalized customer experiences. For example, consider a customer...
The pandemic accelerated the number of digital interactions in finance. Typical methods of managing finances, connecting with lenders, and buying goods and services were...
In this opinion piece on CEO World, David Britton, VP of Industry Solutions, Global ID & Fraud, discusses why, in today’s increasingly digital world,...
A recent industry-leading analyst report looking at loan origination solutions found that lenders are experiencing high volumes of new loan applications, but many are...
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