Customer Experience
Engaging consumers in a more meaningful way is key to business success, we look at how to provide the right level of security, personalization and convenience in a complex digital landscape.
We surveyed 6,000 consumers and 2,000 businesses from 20 countries worldwide as part of our ongoing efforts to learn more about how, why, and...
We surveyed 6,000 consumers and 2,000 businesses from 20 countries worldwide as part of our ongoing efforts to learn more about how, why, and...
Experian’s latest research shows that the crisis of the past few years has yielded a new, savvier digital consumer. With the rapid move to...
We surveyed 6,000 consumers and 2,000 businesses from 20 countries worldwide as part of our ongoing efforts to learn more about how, why, and...
The evolving expectations and experience of the new digital consumer The expectations of consumers are changing rapidly. People of all ages and incomes are...
Juniper Research’s latest digital identity leader board predicts a big shift in the market – identity and fraud are now becoming synonymous. Experian’s position...
Global fraud predictions for 2022, plus a closer look at regional fraud trends. Stay in the know with our latest research and...
Steve Wagner, Managing Director, Global Decision Analytics on Redesigning the future of consumer lending with data and analytics. Find Steve Wagner’s interview in Raconteur’s...
As holiday shoppers flood online to finish up last-minute gift-buying, there’s a high chance that they’re paying attention to not just product prices or...
What increasing expectations of the digital customer experience mean for your business and technology investment Economic recovery and waning customer loyalty are creating new...
In this eSpeak podcast, eWeek’s James Maguire talks to Donna DePasquale, EVP of Global Decisioning Software, about the use of technology in financial services,...
How is Covid-19 impacting digital consumer behaviour and business strategy? To find out, we surveyed 12,000 companies and 3,600 businesses across 10 countries as...
