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Top January headlines: digital identity, pandemic impacts and the right amount of consumer friction

Don’t miss out on the top January headlines, including the latest coverage from our global experts, including the digital identity landscape,  impacts of pandemic fatigue, protecting users and their experience, Covid-19 impacts on businesses in India, and consumers’ digital experience expectations.

Experian selected as leading provider of digital identity
This MarTech Series article looks at Juniper Research’s Digital Identity: Technology Evolution, Regulatory Landscape & Forecasts 2020-2025 report. David Britton, Vice President of Industry Solutions, offers his perspective on providing both convenience and security.

In 2021, loyalty shouldn’t be assumed
Destination CRM covers findings of the recent Experian Global Insights report, which indicates that consumers might not be as patient with businesses for much longer. The impact of “pandemic fatigue” translates to an end in consumer acceptance of the pandemic as an excuse for poor service.

Establishing and protecting user identity in a digital world
Eric Haller, Executive Vice President & General Manager, Identity, Fraud & DataLabs, speaks to the rise of digital and the impact on the need to be able to identify an individual. Relying on technology to help deliver a good user experience is key to avoiding too much friction in the process.

99 percent of businesses in India implement digital online strategy to recognise customers; highest in APAC: Experian Report#TradeTalks: Increasing consumer demands and expectations
Business Standard looks at recent global research findings on consumer and business economic outlooks, financial well-being, online behavior, and more. Most prominently, the vast majority of Indian businesses implementing strategies to recognize customers across platforms.

The top three reasons people abandon online transactions
In this Global FinTech Series article, Chris Fletcher, SVP Decision Management & Cloud Services, explores the current environment of online transaction explosion and what it means for businesses to accommodate this lasting preference for digital. It will be key for each transaction to align the need for security with the right level of friction to the consumer.


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