Case Study: National Fuel Gas Distribution Company

02/06/2014

Tags: Consumer Credit Information, Energy and Communications (TEC), Debt Recovery

In this case study, learn about National Fuel Gas Distribution Company, a leading energy and utilities company based in New York, as they work with Experian to achieve the efficiency and flexibility it needed to improve decision making and business strategies for unique customer market segments.

Description

National Fuel Gas Distribution Company was struggling to gain accurate and complete identity information on applicants. This increased pressure to keep call times to a minimum often led to limited information being gathered, impacting customer satisfaction. Using Connect Check with Fraud Shield, National Fuel Gas has realized a dramatic increase in efficiency, reducing the volume of Social Security numbers being manually checked via a Website by 96 percent in one year.

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