Experian Business Resources Directory

Case Study: First Financial Asset Management (Collection Triggers)

02/28/2010

Tags: Consumer Credit Information, Debt Recovery

Utilizing Experian's Collection Triggers product, First Financial Asset Management collected $3.5 million- ? a return of $72 for every $1 spent on trigger data within two years. The company simultaneously improved its operational costs associated with the collection of these and similar customer accounts.

Description

First Financial Asset Management, Inc. (FFAM) implemented Experian's Collection Triggers product as a cost-effective, flexible way to monitor more than 1.14 million collection accounts from a specific group of customers. By integrating Collection Triggers into its daily recovery efforts, FFAM increased collections by $3.5 million within two years. The company simultaneously improved its operational costs associated with the collection of these and similar customer accounts.

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