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Change has certainly changed the consumer, and everyone seems to recognize this but collections professionals. See how digital collections is catching up and getting results.
Online activities among consumers reflect the increased adoption of digital commerce. In fact, recent findings from our 2018 Global Fraud and Identity Report show the top activity on mobile devices is online shopping, followed closely by personal banking.
Many consumers would give the right bank or retailer their data in exchange for personalized marketing offers in their inbox, social feeds and mailbox.
Once a scorecard has been redeveloped, it is important to measure the impact of changes within the strategy by replacing the old model with the new one. This impact assessment can be completed with a swap set analysis.
Experian’s 8th annual State of Credit report reveals the nation’s average credit score is up two points year-over-year to 675.
Knowing which of your customers may receive a tax refund is critical. Trended data can help collectors understand who will use it to pay down debt.
Experian’s latest State of Automotive Finance Market report reveals the average credit score for purchasing a vehicle has increased four points across the board.
Vince Passione, founder and CEO of LendKey, comments on the state of student lending and how the space is evolving for both consumers and lenders.
How can you build upon existing customer relationships and offer the products to the right people at the right time? By understanding consumer behavior.
Creating a customer journey map, and seeing it through from acquisitions to collections, can help you better define messaging and channels to best reach your audience.
Direct mail is dead. It’s so 90s. Digital is the way to reach consumers. Marketers have heard this time and again, but is it true?
As more collectors transition from "dialing for dollars" to digital solutions, they are seeing early results and success with virtual negotiation tools.
In Experian’s latest State of Student Lending report, we dive into how the $1.4 trillion in student loan debt for Americans is impacting all generations in regards to credit scores, debt load and delinquencies.
Many institutions take a “leap of faith” when it comes to developing prospecting strategies as it pertains to credit marketing. How can a data-driven approach help?
Financial health means more than just having a great credit score or money in a savings account.