Latest Posts

Insights in Action Podcast – Advocating for a ‘try & learn’ approach to innovation

Jayme Beck, VP of Global Marketing & Customer Experience, Decision Analytics, Talks about how innovation translates into tech marketing and customer experience.

Published: May 13, 2021 by
What is digital identity and why should we care?

Eric Haller, Executive Vice President and Group Head of Experian DataLabs, explains what it means to have a digital identity and why it's important.

Published: May 10, 2021 by
The next wave: How to meet the pending demand for credit and support

How can companies respond to the heightened need for credit products while continuing to service consumers who may need support? Chris Fletcher explains.

What are consumers most concerned about when it comes to digital interactions?

How businesses can keep up with shifting consumer behaviors online while keeping fraud prevention top of mind. Download the latest Global ID & Fraud report.

Published: April 28, 2021 by
Top March business headlines: Consumer trust, using AI for digital identification and responding to shifting consumer behavior in a post-pandemic world

Did you miss these March business headlines? We’ve compiled the top global news stories that you need to stay in-the-know on the latest hot topics and insights from our experts. How to build consumer trust without sacrificing the experience This Forbes article explores the relationship between brand trust and customer experience using the lastest research from Experian. Read about how simple verification methods, personalization and ensuring the use of robust ethical data practices, can be key to driving consumer trust. Using AI for digital identification, fraud prevention, and increased ROI In this IOT for all article, Eric Haller, Vice President & General Manager of Identity, Fraud & DataLabs, covers how investing in AI will not only improve customer experience but also impact a company's bottom line. Digital and online trends in a post-pandemic world Nasdaq #TradeTalks Video Broadcast Series featuring Steve Wagner, Global Managing Director of Decision Analytics, covers what we should expect to see from consumers and businesses in a 2021 post-pandemic world when it comes to digital and online. How current data-driven digital identity impacts businesses and consumers 60 percent of consumers are using a universal mobile wallet to make digital payments according to Experian's latest research. Eric Haller, Vice President & General Manager of Identity, Fraud & DataLabs, talks to CNP about how digital identity solutions that use AI and ML will reduce fraud and improve customer experience when it comes to digital transactions. The sophisticated customer and the need for adaption This Q&A in the Digital Journal with Donna DePasquale, Vice President & General Manager of Global Decisioning, looks at how businesses should respond to consumers seeking a better online experience. Stay in the know with our latest insights:

Published: April 2, 2021 by
Decisioning software as an enabler of positive change in society

Learn about enabling businesses to drive meaningful outcomes for consumers in moments that matter. Steps to enable positive change in society.

Published: March 31, 2021 by Managing Editor, Experian Software Solutions
Experian Decision Analytics Wins 2021 AI Excellence Award

AI excellence drives intelligent agent-customer assist for complex, regulated, and subjective interactions, revolutionizing digital customer interactions.

Published: March 29, 2021 by Managing Editor, Experian Software Solutions
Anticipating consumers post-pandemic digital preferences

What should businesses expect around consumer digital preferences post-pandemic? Learn from recent survey findings and overall trends to watch.

Published: March 23, 2021 by Managing Editor, Experian Software Solutions
Podcast: Driving product vision with the customer front and center, a software architect’s view

Learn about the role of software architecture, enabling solutions to challenges by bridging the gap between business needs and technological enablement.

Published: March 11, 2021 by

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