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Top March business headlines: Consumer trust, using AI for digital identification and responding to shifting consumer behavior in a post-pandemic world

April 2, 2021 by Managing Editor, Experian Decision Analytics

Did you miss these March business headlines? We’ve compiled the top global news stories that you need to stay in-the-know on the latest hot topics and insights from our experts.

How to build consumer trust without sacrificing the experience
This Forbes article explores the relationship between brand trust and customer experience using the lastest research from Experian. Read about how simple verification methods, personalization and ensuring the use of robust ethical data practices, can be key to driving consumer trust.

Using AI for digital identification, fraud prevention, and increased ROI
In this IOT for all article, Eric Haller, Vice President & General Manager of Identity, Fraud & DataLabs, covers how investing in AI will not only improve customer experience but also impact a company’s bottom line.

Digital and online trends in a post-pandemic world
Nasdaq #TradeTalks Video Broadcast Series featuring Steve Wagner, Global Managing Director of Decision Analytics, covers what we should expect to see from consumers and businesses in a 2021 post-pandemic world when it comes to digital and online.

How current data-driven digital identity impacts businesses and consumers
60 percent of consumers are using a universal mobile wallet to make digital payments according to Experian’s latest research. Eric Haller, Vice President & General Manager of Identity, Fraud & DataLabs, talks to CNP about how digital identity solutions that use AI and ML will reduce fraud and improve customer experience when it comes to digital transactions.

The sophisticated customer and the need for adaption
This Q&A in the Digital Journal with Donna DePasquale, Vice President & General Manager of Global Decisioning, looks at how businesses should respond to consumers seeking a better online experience.


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