Experian Optimization for Collections

Maximize Dollars Collected while Minimizing Collection Expenditures

In the current economic environment, implementing the most effective collection strategies is critical to ensure that your organization meets key business objectives. With risk exposure unstable and the volume of outstanding accounts escalating, it is more important than ever to optimize early- and late-stage collections strategies to maximize recovered dollars.

Optimization provides clear direction for collection strategies from early-to late- stage decisions by segmenting delinquent accounts to determine which accounts to collect, how and when to contact, and how to allocate resources to maximize collectable dollars. Our flexible delivery options allow for easy integration into your existing collections processes with a low cost of ownership. Using optimization, organizations can expect to:

Minimize collection costs by identifying the most effective ways to allocate resources
Increase collections effectiveness by assessing the cost versus benefit at the consumer level
Increase total recovered dollars by optimizing early- to late- stage collection activities while determining the ideal contact method, all at the consumer level
Identify the ideal account modification terms in real time
Create holistic collection strategies across your organization to improve efficiency and maximize recovered dollars
Incorporate client-defined goals, data inputs, metrics, constraints, and organizational data and/or requirements to ensure final strategies are aligned with performance objectives

Decision Point^SM

Decision Point^SM for collections provides optimized strategies for early to late stage collection decisions based on your organizational constraints and goals. Strategies are created by optimization experts and delivered quickly enabling you to respond to changing market conditions to increase the likelihood of recovery.

Prioritize delinquent customers by total outstanding dollars and bottom line profit.
Identify the most effective allocation of resources (letter/call center/email) to minimize costs.
Confidently separate accounts that will self-cure from recoveries to maximize resource efficiency.
Improve effectiveness of collections activities by 10 to 30 percent over current processes.
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Marketswitch Optimization™

Marketswitch Optimization™ is debt collection management software that enables an organization to leverage an advanced mathematical algorithm to determine constraint-based decisions that deliver customized collection strategies to recover more dollars faster, or maximize accounts cured.

Prioritize collections queues based on a detailed analysis of individual consumer contact strategies.
Empower call center staff to negotiate repayment with strategic direction, in real-time.
Assess the impact of specific collections actions to improve total dollars collected.
Intuitive creation of data inputs, metrics, and other requirements based on user-definable goals and organizational restraints.
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Increase Collectable Dollars

Experian’s industry-leading optimization tools for collections will improve internal collection practices by assessing each consumer at the account level to determine the best contact method, time and message to yield the highest possible return.

Reduce costs by 18% or more
Assess multiple collection treatments to maximize operational efficiencies and consider consumer preferences

Simplify Complex Decisions

Experian’s optimization technology enables your organization to quantify the impact of collection decisions on long-term revenue goals while considering the changes in consumer trends. Determining which accounts to apply term modifications versus which accounts to charge off will enable you to quantify the financial impact of all possible outcomes and make analytically derived decisions at the consumer level.

Quickly identify the best consumer treatment to minimize internal resource costs
Reduce risk and maximize dollars collected by contacting the consumer at the right time
Maximize the productivity and performance of internal and external resources
Identify and implement the most effective consumer level strategies to mitigate risk and preserve revenue

Gain More Control and Insight

Our patented technology helps you identify the optimal collection treatment based on an individual customer’s risk score and potential value, as well as your total dollars collected and cost containment goals and objectives.

Experian’s proprietary mathematical algorithm provides a constraint-based approach to factor in real-world limitations and all possible decisions which helps organizations identify the ideal solution given your distinctive goals and constraints.
Optimization provides precise collection action that can be taken at the consumer level to maximize collection activities and achieve short and long-term business organizational objectives.