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Consumer Credit Education For Your Customers
Strengthen Relationships and Empower Your Customers
Experian Credit EducatorSM enables you to provide your customers with personalized education sessions from a trained Experian Credit Educator Agent to help them better understand their credit, obtain the tools to build their creditworthiness and the potential to improve their ability to pay.
Build Stronger Relationships
Providing the Experian Credit Educator service to your customers gives you the opportunity to achieve a deeper affinity with your current or prospective customer base. If customers have a positive opinion about your company, they are more likely to apply for additional credit products in the future. You also are able to create a positive experience for consumers who have been turned down for credit.
Reduce Loss Rates by Educating Your Customers
You can minimize the impact to your portfolio and reduce loss rates by providing credit education to your customers. Educated consumers are more likely to take action in improving their creditworthiness and ability to pay, thereby increasing their eligibility for additional products.
96% of respondents surveyed who have gone through the Experian Credit Educator program indicated that they are likely or very likely to act on the knowledge they received and/or change how they use credit.
Experian's Credit EducatorSM service allows you to provide your customers with education on the basics of credit reports, credit scores, fraud alerts and tips and tools on how to improve their creditworthiness, empowering them with an improved understanding of their credit and how to manage their data.
Your customers will participate in a one-on-one phone-based credit education session with a live agent. During the call, consumers not only receive a copy of their credit report, but they also receive:
- A detailed walk through of their credit report components
- Their VantageScore® and benchmark credit scores for their region, state, and the United States
- An explanation of the factors contributing to their credit score
- Insight for future decisions in credit management
- Resources for addressing specific life events regarding credit
“The agent broke down everything so it was easier to understand. I appreciate everything we went over and will be recommending this [service] to family and friends.”
— McKinney, Texas
“I was greatly impressed by the care, professionalism and personal attention demonstrated by the Experian agent. The Experian agent clearly established and articulated a framework to foster credit integrity and self-discipline to bring about positive change.”
— Little Rock, Ark.
Experian provides consumer credit and identity theft services to more than 10 million subscribers; assists millions of consumers annually with disputes, fraud alerts and related questions; and has multiple comprehensive credit education strategies in place.
Each year, the National Consumer Assistance Center assists millions of consumers who request copies of their credit reports or who question/dispute information in a report that a consumer feels may be inaccurate. Experian has years of expertise and firsthand insight into the type of questions consumers have about credit and the education they need to become better consumers of credit. We offer a robust program and have the proven infrastructure and connections in place to provide best-in-class service.
Experian can help you strengthen your relationships with both current and potential customers.
With the help of Experian Credit Educator, a valuable consumer education tool, both you and your customers can more easily achieve your financial goals.
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