Patient Engagement

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How to do more with patient portals...

In healthcare, patient-facing technology and electronic health records are meant to improve the overall patient experience. Yet, in a recent Black Book survey, the...

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Simplifying the billing process to alleviate patient f...

Healthcare consumerism, which describes the ability of patients to shop around for the best value of care, has affected every aspect of the industry. Keeping up...

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4 ways to secure patient portals...

Not every healthcare organization embraced electronic medical records (EMRs) at first. But the incentives and regulations put in place by Meaningful Use and the...

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Healthcare administration revolutionized...

The world of healthcare, as everyone knows, can be complex. And in such a complicated system, solutions that simplify, automate, and reduce busywork can...

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Stay in sync with Patient Estimates...

In the healthcare industry, transparency is everything — you want your patients to be as informed as possible every step of the way. Unfortunately,...

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Q&A with Kristen Simmons on top pain points on co...

Patient responsibility for their cost of care is rising dramatically. By 2025, it’s estimated that 20 percent of all consumer earnings will go to...

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Viewing healthcare from a marketer’s shoes...

As they do with everything else they purchase, consumers demand more personalized experiences with their healthcare providers. To meet that demand, healthcare organizations have...

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Elevate the customer experience...

When was the last time you tried a new restaurant without reading at least one Yelp review beforehand? If you’re anything like the majority of...

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Improve the healthcare financial journey...

Providers can improve the customer experience and bottom line with the power of data and analytics. Introduction In an increasingly competitive and consumer-driven healthcare...

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