Patient Engagement

Arm patients with a secure online self-service portal to settle bills, manage accounts, schedule appointments, pre-register and view lab results

Add Experian Health to Your HFMA ANI Conference Schedule...

Posted on May 31 2016 by
In addition to exhibiting at booth #1115 at this year’s HFMA ANI conference in Las Vegas, Experian Health will be hosting several valuable sessions throughout the event! Find out how we can help you ensure payment and care certainty for every patient. Visit our HFMA ANI page to secure your spot/s for one or more of these sessions: June 27 | 9:45am | Using Lenders to Offer Innovative Patient Account Financing June 27...

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Staff Spotlight: Katie Zibelin...

Posted on May 25 2016 by
Welcome Katie Zibelin, Experian Health Marketing’s newest team member. Katie made her Experian debut in August 2015 as an intern where she supported client events, tradeshows and proposal efforts behind the scenes.  Upon securing her advertising degree from the University of Texas at Austin in December 2015--one semester ahead of schedule--Katie joined the team full time this February. In her current role as a Marketing...

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eCare NEXT® is now Passport eCare NEXT®...

Posted on May 24 2016 by
Please note that our eCare NEXT® platform has been renamed Passport eCare NEXT® to help carry on our company’s legacy of providing you with trusted, KLAS-ranked, innovative technology, which automates up to 80% of the pre-registration workflow by identifying and presenting only those patients who need follow up by your staff in order to be cleared prior to arrival. Healthcare organizations can manage all orders,...

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New Experian Health Product Dashboard...

Posted on Jan 27 2016 by
The Passport Product Dashboard is now the Experian Health Product Dashboard and can be found at www.experianhealthproductdashboard.com. As a reminder, this dashboard provides real-time product statuses, important announcements, and upcoming release notes. We have migrated existing subscribers from the old Passport Health dashboard to the new dashboard. If you’ve bookmarked the old dashboard, there is also a link there to...

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Highlights from the 2015 Financial Performance Summit...

Posted on Dec 02 2015 by
A big thank you to all our clients who “rocked” the Experian Health 2015 client Financial Performance Summit, November 16-18, in San Antonio. Fueled by a rock-n-roll theme (and energy level), this three-day conference, “Legends: Experience the Journey from Ordinary to Legendary,” was truly legendary! Highlights from this year’s Summit included: Nearly 250 Experian Health clients in attendance Numerous...

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Patient Billing Portal Makeover Boosts Patient Engagement (P...

Posted on Jan 21 2015 by
As discussed in part one of this blog series, technology such as patient portals are changing the way physicians are interacting with patients and how those patients access their medical information. An article in USA Today quotes the American Academy of Family Physicians on usage: 41% of family practice physicians use portals for secure messaging Another 35% use them for patient education About one-third use them for...

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Encouraging Patient Engagement through Financial Communicati...

Posted on Jan 08 2015 by
Rudyard Kipling famously wrote, “Oh, East is East, and West is West, and never the twain shall meet.” That was once true of care delivery and medical payments; they were two separate departments encountered at different stages during a physician or hospital visit, and each was siloed to the activities of the other. Today, patients are avid participants in their care and are more engaged and concerned with where their...

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Protecting Your Healthcare Portal...

Posted on Nov 06 2014 by
The evolution from paper to online medical records is an opportunity to engage patients more fully in their care while making healthcare organizations more efficient. However, while patients enjoy the convenience of self-service access to all of their medical information, the portals offer cybercriminals a one-stop-shop for identity theft as well. According to Identity Theft Resource Center in San Diego, medical identity...

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Identity Theft: Protecting Your Organization is Easier Than ...

Posted on Feb 18 2014 by
Picture this: A movie trailer features a healthcare organization with a newly-minted portal through which patients access their private health information, make appointments and ask questions of their physician. The plot thickens as an unwelcomed guest looks for an identity to steal. With a few key strokes of a predictable password, the thief strikes gold, data is breached and the nightmare begins. From the patient...

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