Patient Engagement

Patient Billing Portal Makeover Boosts Patient Engagement (Part 2 of 2)

Posted on Jan 21 2015 by

As discussed in part one of this blog series, technology such as patient portals are changing the way physicians are interacting with patients and how those patients access their medical information. An article in USA Today quotes the American Academy of Family Physicians on usage: 41% of family practice physicians use portals for secure messaging […]

Encouraging Patient Engagement through Financial Communication (Part 1 of 2)

Posted on Jan 08 2015 by

Rudyard Kipling famously wrote, “Oh, East is East, and West is West, and never the twain shall meet.” That was once true of care delivery and medical payments; they were two separate departments encountered at different stages during a physician or hospital visit, and each was siloed to the activities of the other. Today, patients […]

Protecting Your Healthcare Portal

Posted on Nov 06 2014 by

The evolution from paper to online medical records is an opportunity to engage patients more fully in their care while making healthcare organizations more efficient. However, while patients enjoy the convenience of self-service access to all of their medical information, the portals offer cybercriminals a one-stop-shop for identity theft as well. According to Identity Theft […]

Identity Theft: Protecting Your Organization is Easier Than in the Movies

Posted on Feb 18 2014 by

Picture this: A movie trailer features a healthcare organization with a newly-minted portal through which patients access their private health information, make appointments and ask questions of their physician. The plot thickens as an unwelcomed guest looks for an identity to steal. With a few key strokes of a predictable password, the thief strikes gold, […]

6 Healthcare Business Trends to Watch in 2014

Posted on Jan 28 2014 by

With the dawn of the New Year, we’re facing some of the biggest, most important changes in recent healthcare history. Not only is the massive ICD-10 implementation upon us, but Meaningful Use initiatives continue to prevail. In addition, six more emerging trends promise to have a significant impact on the way healthcare organizations approach business […]