Experian Data Breach Response

Let us help you prepare for or respond to a healthcare data breach. Contact Experian at:


1 866 751 1323

Data Breach Quiz

Q: What percentage of healthcare practitioners who manage protected health information (PHI) have experienced one or more data breaches involving the loss of that information?

A: 80%, according to a Ponemon Institute Study6

Make sure you have an effective data breach response plan in place that helps you comply with industry regulations, including customer notification requirements.

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Medical Identity Theft Trends

The growing crime of medical identity theft can put your patients at risk. The Second Annual Survey on Medical Identity Theft looks at how the crime affects American consumers. Listen to the webinar with Dr. Larry Ponemon now.

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Medical Fraud Resolution

Learn about the effects of medical identity theft and what you can do to help your consumers mitigate the risk of healthcare fraud.

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Healthcare Data Breaches and Medical Identity Theft

Managing the Rising Risks of a Healthcare Data Breach

The healthcare industry is rapidly adopting health information technology (HIT). Sometimes so rapidly security measures are lagging behind, leaving healthcare entities open to dangerous data breaches.

In the first three years of the Health Information Technology for Economic and Clinical Health (HITECH) Act of 2009, about 260 data breaches affected more than 10 million patients, according to the U.S. Department of Health and Human Services.

The costs of a healthcare breach for both businesses and affected patients are staggering:

  • HITECH carries violation fines of up to $1.5 million
  • Data breaches cost the healthcare industry $6 billion per year1
  • The total economic impact of medical identity theft is $30.9 billion annually, up from $28.6 billion in 20102
  • Healthcare firms spend about $1 million per year, per firm, on data breaches3

Healthcare Data Privacy

The healthcare industry is a particularly attractive data breach target. Healthcare records have it all: names, Social Security numbers, birth dates, payment information, insurance identification numbers, protected health information (PHI) and more.

Healthcare entities manage large amounts of both PHI and personally identifying information (PII). So it’s little wonder why data breach prevention is the leading concern among healthcare IT decision makers.4

The counterbalance to data breach prevention is breach preparedness. That is, being ready to meet notification requirements and industry regulations if a data breach occurs. A data breach response plan can help entities avoid both fines and customer loss.

Medical Identity Theft Puts Patients at Risk

When a healthcare data breach exposes someone’s PHI and/or PII, the risk of identity theft and medical identity theft rises.

  • On average, medical identity theft can add up to $20,000 in out-of-pocket expenses for a single victim5
  • Complications of medical identity theft include becoming uninsured for both life and health insurance
  • Victims of medical identity theft may receive the wrong type of care due to tampered medical files
  • Unpaid medical bills sent to collection agencies can damage credit histories and financial stability

Data Breach Response

As the use of HIT expands, so does the need for a data breach response plan, one that includes a proven resolution solution that addresses proper notification. Experian® Data Breach Resolution has handled some of the largest healthcare incidents to date.

We have a proven track record of servicing thousands of data breaches and resolving more than 50,000 cases of fraud. We’ll work closely with you before or after a breach occurs to help ensure you’re prepared.

We handle customer notifications to help you comply with state and industry regulations. We also offer a variety of consumer protection products so you can assure your patients that you care about what’s happening to them.

Contact Experian at databreachinfo@experian.com or 1 866 751 1323 for a personalized pre-breach consultation or an effective post-breach action plan.

1 Ponemon Institute, “Benchmark Study on Patient Privacy and Data Security.” (2010)

2 Ponemon Institute, “Second Annual Survey on Medical Identity Theft.” (2011)

3 Ponemon Institute, “Benchmark Study on Patient Privacy and Data Security.” (2010)

4 Zoomerang, “2010 Health IT Survey.” (2010)

5 Ponemon Institute, “Second Annual Survey on Medical Identity Theft.” (2011)

6 Ponemon Institute, “Electronic Health Information at Risk: A Study of IT Practitioners.” (2009)

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