IT professionals open up about what they experienced after a breach in this 2012 study by the Ponemon Institute.
When clients turn to you asking for data breach guidance, you can feel confident referring them to Experian. We’ll assign your client a dedicated account manager to arrange data breach notification, identity protection for affected individuals and more.
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Experian® uses advanced technology to monitor for identity theft. But it’s our high level of personal fraud resolution that truly distinguishes us. The same thing helps set you apart when you align your business with Experian following a data loss.
Considering how a breach can damage your brand and any resulting identity theft can cause further harm, it’s important to make a lasting, positive impact on affected individuals. Experian® goes above and beyond to help with ExtendCARE™.
When you provide individuals affected in a breach with ProtectMyID® Elite or ProtectMyID® Alert, they automatically receive ExtendCARE at no additional cost to you or to them. ExtendCARE gives members added peace of mind with access to our professional Fraud Resolution Agents even after their ProtectMyID Elite or ProtectMyID Alert memberships expire. This valuable feature gives extended life to the identity protection you purchase on their behalf following a breach.
Today, you’re undoubtedly aware that a breach puts your customers at risk of identity theft. In a recent Ponemon Institute survey of IT professionals, 64% of respondents confirmed they are concerned about identity fraud occurring if consumer data falls into the wrong hands, despite being confident about their data protection capabilities.1 “This perception should encourage organizations to consider programs that protect victims from future harms,” the study concludes.
You can rest assured that our Fraud Resolution Agents offer highly effective assistance. We do more than just monitor and alert members to the potential misuse of their identities. We help our members – your customers – solve problems related to identity theft. By acting quickly and drawing on our proven experience in fraud protection we help members minimize the loss of time and money associated with identity theft. And that reflects positively on your brand.
Our U.S.-based agents receive a minimum of 10 weeks of intensive training in fraud resolution. Each agent is certified under the federal Fair Credit Reporting Act (FCRA). Plus, they receive continual support and training from the nationally recognized non-profit Identity Theft Resource Center (ITRC). We don’t put our agents on the phone with your customers unless they’ve proven themselves in resolving identity theft.
Experian Data Breach Resolution provides sophisticated and extended fraud protection and peace of mind for your customers affected by a data breach.
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1Aftermath of a Data Breach Study, Ponemon Institute (2012)