Search Results for: covid-19

At Experian, our mission is to increase financial inclusion by empowering consumers. Through our corporate responsibility work, we have always been committed to using our resources to help more people improve their financial health through non-profit partnerships, data analytics, products and services, volunteering and educational programmes.  Now, we have an opportunity to reach even more people in hugely underserved communities. Experian has launched the global United for Financial Health project to empower vulnerable people to improve their financial health through education and action. Through the United for Financial Health programme, Experian is partnering with non-profit organizations across the globe to deliver tools and resources to help those affected the most, and certainly, COVID-19 has amplified the need. We have already launched our first three partnerships in the U.S: Operation HOPE – an organisation whose aim is to uplift disenfranchised youth and adults from poverty to thriving in a credit ecosystem. One of the goals of the partnership is to help ethnic minority groups who are struggling to raise and sustain a 700-credit score or higher. By helping people raise their credit scores we can shift their mindset from one of “survival” to “thriving” and make a real difference in their lives. For some, a higher score may mean the ability to purchase a new car, have a credit card, own a home, or simply save money for their family. Black Girl Ventures – a non-profit that advocates for Black and Brown women entrepreneurs and their small businesses. Our partnership will provide financial resources to help scale its BGV Style Pitch Competition and Amplify BGV Programs and we are a proud sponsor of BGV’s new weekly podcast, “From Hustling to Handling, How to Stay in Business.” Together, we will curate entrepreneurial education content to assist a broader audience with knowledge and best practices related to financial literacy and wealth management. NAACP Empowerment Programs – part of the largest and most pre-eminent civil rights organization in the U.S. Our partnership creates The Home Preservation Grant, which will provide grants to African American homeowners at risk of losing their homes because of COVID-19-related hardship. In the UK, we are delighted to launch a new partnership with the charity National Numeracy. Numeracy is the strongest predictor of a person’s financial literacy and is therefore crucial to their financial health. However, poor numeracy is widespread, and disproportionately affects low-income communities where people are most at risk of marginalization from the COVID-19 pandemic. Thankfully, confidence and competence with numbers is within everyone’s grasp, with the right support. Working together, we can inspire and support over 60,000 people to take positive steps towards building their confidence and competence with numbers, helping many of those most affected by this crisis take their next step towards improved financial health. We have already made good progress in a relatively short space of time and will continue to invest our energy into building further partnerships to reach more people in need of support. This is just the beginning of our journey, but we are confident that we can make a huge difference to millions of people in communities across the globe.  

I still remember buying my first home in Southern California in my mid 20’s. After going through countless open houses and unfamiliar living rooms, I found a home that met my needs. I decided to take the plunge, put an offer in, and hope for the best. It was a roller coaster of emotions - excitement, fear, joy, and pride.  Owning a home is considered a mark of financial achievement. It not only builds generational wealth but also contributes to the generational vibrancy of communities. For many, the COVID-19 pandemic has pushed that dream further out of reach or threatened to take it away.   That’s why we are thrilled to announce the launch of the Home Preservation Grant. We are partnering with the NAACP Empowerment Programs for this pilot program, which will provide up to $10,000 in grants to select African American homeowners at risk of losing their homes because of COVID-19-related hardship. The Home Preservation Grant is part of our United for Financial Health program here at Experian, which aims to empower and protect vulnerable consumers to improve their financial health through education and action. For this pilot, we are targeting homeowners in the Atlanta, Ga. area and we plan to expand the program to other cities across America in the future.   The application process is open now and ends on December 8. Grant recipients will be announced on December 14, providing what we hope will be some much needed relief in time for the holidays.  

Tens of millions of workers in the U.S. found themselves unemployed earlier this year, as the COVID-19 pandemic caused job loss rates not seen since the Great Depression. While average Americans were reaching out to their state agencies seeking assistance, fraudsters saw unprecedented opportunity. It may be difficult to imagine why someone would take advantage of a system striving to help those in need, but cybercriminals often thrive in times of crisis. At Experian, we took notice as we began to hear from states about a significant uptick in fraudsters wrongfully claiming benefits.   When it comes to innovation, we strive to be agile and nimble so we can adapt to the changing needs of consumers and businesses. As a result of COVID-19, one of those emerging needs is to join the fight against unemployment insurance fraud.   That’s why Experian has partnered with the Unemployment Insurance (UI) Integrity Center to help mitigate unemployment insurance fraud. Together, we will provide state agencies with a centralized platform to verify identities that are applying for unemployment insurance. The new partnership will combine Experian’s Precise ID® solution, which integrates identity analytics with advanced fraud risk models to distinguish various types of fraud, with the UI Center’s Identity Verification (IDV) capability. In short, when state agencies submit claims, the IDV solution will return ID theft scoring and associated cause codes, enabling them to assess whether a claim may be fraudulent.  This can be easily implemented by any state UI agency through the Center’s Integrity Data Hub. While mitigating fraud is top of mind, security is a top priority as well. The platform was designed and built using the latest National Institute of Standards and Technology IT security standards to ensure the security of sensitive data.  With the number of unemployment claims remaining high, it’s clear that state agencies must maximize their time and resources. Fortunately, the solution powered by Experian’s Precise ID will be available to state agencies at no cost through UI Integrity Center, operated by the National Association of State Workforce Agencies (NASWA) in partnership with and funded by the U.S. Department of Labor.   This is one of many steps we’re taking at Experian to combat fraud, and we will continue to innovate and adapt on the road to recovery ahead of us. As we move forward together, Experian is committed to leveraging innovation and technology to protect consumers and help businesses meet the challenges of 2020 and beyond.        

We know small businesses are critical to the vibrancy of our economy and communities. Watching how hard the COVID-19 pandemic has affected them and their founders has been troubling. Here at Experian, we created new tools to help small businesses navigate this uncertain time. But we want to do more, and help businesses survive and thrive even in “normal” times.  That’s why I’m especially excited about our newest partnership with Black Girl Ventures (BGV).  This is part of our United for Financial Health program, which aims to empower vulnerable consumers to improve their financial health and protect them from fraud and identity theft. Through this partnership,we will provide resources, tools and services to Black and Brown women entrepreneurs to enable them and their small businesses to grow and prosper. We know that long-standing inequities have created barriers for women, especially women of color. Our partnership will provide financial resources to help scale its BGV Style Pitch Competition and Amplify BGV Programs and we are a proud sponsor of BGV’s new weekly podcast, “From Hustling to Handling, How to Stay in Business.” Together, we will curate entrepreneurial education content to assist a broader audience with knowledge and best practices related to financial literacy and wealth management.  The negative financial impact on these women and their businesses has had a reverberating effect across communities of color. Our United for Financial Health program is one of the many ways we are staying true to our mission to support all consumers and clients through their financial health journey, in normal and extraordinary times. This partnership with BGV will fuel the economic recovery by reaching millions of Black and Brown women entrepreneurs and, in turn, supporting the communities they serve. 

As businesses across the globe have started to see their operations stabilize, they will be tested once again as the world faces another resurgence of the Covid-19 but this time consumer expectations will be much higher. According to the latest Experian’s Global Insights Report, 60% of consumers have higher expectations of their digital experience than before Covid-19. The study which surveyed 3,000 consumers and 900 businesses in 10 countries, including: Australia, Brazil, France, Germany, India, Japan, Singapore, Spain, the United Kingdom and the United States, found that while many consumers may have stayed loyal to businesses they frequented before COVID-19 initially, that may no longer be the case.     High expectations for security and convenience compounded by the increased demand for online payments, banking and shopping are pushing businesses to re-imagine the customer journey and the investments needed to drive future growth. In fact, the study found that one in three consumers are only willing to wait 30 seconds or less before abandoning an online transaction, specifically when accessing their financial accounts. This means that businesses have an increasingly short time frame to prove the experience will be safe and convenient.  Businesses have no choice but to invest in their digital presence and experience. We believe the cost of doing nothing will be greater than what it will cost to invest in the customer journey. While half of the businesses we surveyed have either mostly or completely resumed operations since Covid-19 began, only 24% are deliberately making changes to their digital customer journey. This is not enough.    The integration of data, analytics and technology is the key to enable businesses to quickly adapt decisioning strategies to minimize risk, preserve valuable relationship and remain fair and compliant. In order to strengthen digital transformation, Experian recommends that retail banks, payment providers and retailers consider the following:  Understanding the customer    Businesses need to understand their customers more than ever before. They need to understand their behaviors, preferences, and financial situation. Each transaction creates hundreds of different touchpoints that financial institutions and retailers need to accommodate across all devices. The tricky part is using the right technology to put all the datapoints together and to link them into one single-view of the customer.     Use of AI to improve and automate customer decisions  Being able to make the right decision is more important than ever. Today’s economic conditions are unprecedented, and unfortunately we don’t have historic data to count on. Therefore, we need to use data and technology better than before. In the area of artificial intelligence, businesses are strengthening the security of mobile and digital channels, new credit risk analytics and artificial intelligence (AI) models and increasing digital customer acquisition and engagement.   Strengthening security of mobile and digital channels  Businesses need to provide not only a convenient experience but also a secure one. In order to improve security, businesses need to use a multi-level approach where they can easily access and layer fraud solutions to catch more fraud and reduce friction for genuine consumers.   Discover more insights from our longitudinal study of the impact of Covid-19 on businesses and consumers.    

I was recently invited to a panel discussion as a part of Money 20/20 titled Do Credit Scores Still Matter? Closing the Chasm through Data and Innovation with Lauryn Nwankpa, Head of Social Impact at Dave and Jay Moon, General Manager of Credit at Credit Sesame. We discussed how important data and innovation are right now to ensure that consumers get access to credit that they need.   As the largest credit bureau in the country, and in service of our mission to be the consumers’ bureau, we at Experian have a responsibility both to consumers seeking credit and to lenders who seek to assess the risk that a loan applicant represents.  As part of this, we’ll continue to extract value from the data that lenders are used to getting from us and we innovate by providing new forms of data that can help the many Americans who either face barriers or sometimes pay more for credit because of a lack of credit history or having a credit file that’s too thin.   I’m especially passionate about this as I myself was an immigrant and a thin-file customer at one point. When I came to this country, it was incredibly hard for me to develop a credit profile that I felt accurately reflected my financial situation and the (lack of) risk that I, as a borrower, would represent. But I was lucky as my first lender at the time was patient, just as I needed to be. They spent months seeking additional information about my situation, eventually enough to extend a firm offer of credit.  It is not only immigrants who may face this or similar challenges. The impact of COVID-19 has created a difficult economic reality for many Americans. At Experian, we’re dedicated to having a culture of continuous innovation, from the way we work to the solutions we create to help consumers on the road to recovery.  Especially during times of economic uncertainty, finding innovative means to effectively assess the creditworthiness of these consumers is critical.   That’s exactly what we focus on at Experian in order to help consumers gain financial access and stability.  Alternative data plays a critical role in achieving this. We’re finding new ways to use consumer-permissioned and alternative credit data in the credit scoring process, which can help lenders identify consumers who are excluded from the traditional credit ecosystem, but who can fulfill their financial obligations.  I’ve seen firsthand how our data and technology can help transform the way businesses operate and have spoken to many consumers who leveraged our innovative services to help them thrive in society.  Consumers want to be in the driver’s seat of their credit journey and we’re seeing a greater openness to providing data, which in turn enables lenders to make more informed decisions. This change is disrupting the status quo. Experian Boost is a great example of this. It’s a free and first-of-its-kind financial tool that empowers consumers to add positive telecom, utility and Netflix payment histories directly into their Experian credit file for an opportunity to instantly increase their FICO Score and access quality credit. More than 2.5 million have seen their scores improve with Experian Boost.  So, do credit scores still matter? My answer is that credit reports are more relevant than ever. They matter more than the score alone as they detail a consumer’s financial track record and deliver a historical view of how a consumer is managing and repaying debt over time. This information helps lenders determine who can fulfill their financial obligations and ensures consumers continue to have access to credit so I don’t believe credit reports are going anywhere.   As we navigate the road to recovery, it will be critical that all of us in the financial ecosystem work together to safeguard consumers and to maintain the integrity and openness of the credit market.  The credit report, augmented by consumer-consented and alternative data, is a foundational pillar to achieve both of those objectives. 

Join our #CreditChat on Twitter every Wednesday at 3 p.m. ET. This week, we talked about the unexpected positive outcomes of COVID-19. Things are not great by any means, and life has yet to return to normal. The world is still very much in the middle of a pandemic, but there are silver linings amid the uncertainty and negativity. Topic: Looking at the Bright Side: Positive Effects of the Pandemic The panel included Rod Griffin: Senior Director, Consumer Education and Advocacy, Experian; Christina Roman: Consumer Education and Advocacy Manager at Experian;  Beverly Harzog: Credit Card Expert and Consumer Finance Analyst for U.S. News; Lawrence D. Sprung: CFP® President of Mitlin Financial, Inc; Paulina Likos: Investing Reporter at U.S. News; and Dr. Barbara O’Neill: Owner/CEO of Money Talk. Questions We Discussed: Q1: How have you been coping during this pandemic? Q2: What's something positive that happened to you because of the pandemic? Q3: What are some positive changes you've seen since the pandemic? Q4: How has the pandemic changed your money habits? Q5: Any new hobbies or skills you picked up during the quarantine? Q6: Have you made any smart money moves during the quarantine? If so, what? Q7: Any financial lessons you've learned during the COVID-19 pandemic? Q8: What's your silver lining from the pandemic? Q9: What are some changes you hope to see after the coronavirus pandemic ends? Q10: What are you looking forward to the most, post-pandemic? Retweet these insights from our community: As the COVID-19 situation continues to evolve, we are doing all we can to help you protect your credit during this unprecedented time. Visit our website for resources to help you learn about credit and important personal finance topics: https://t.co/GgIxNMUihV #CreditChat — Experian #StaySafe (@Experian) November 4, 2020 In what has been an unprecedented year, marked by a global pandemic and a number of economic and personal challenges for both businesses and consumers, Americans are maintaining healthy credit profiles during the COVID-19 pandemic. https://t.co/yGBKsqyCdo #CreditChat pic.twitter.com/zAEcCYASf4 — Experian #StaySafe (@Experian) November 4, 2020 A1. Working to ask myself every day and live the tag line of the Mitlin Money Mindset™ @MitlinMoney podcast "𝙒𝙝𝙖𝙩 𝙙𝙞𝙙 𝙮𝙤𝙪 𝙙𝙤 𝙩𝙤𝙙𝙖𝙮 𝙩𝙝𝙖𝙩 𝙗𝙧𝙤𝙪𝙜𝙝𝙩 𝙮𝙤𝙪 𝙟𝙤𝙮™ #CreditChat — Larry Sprung, CFP® (@Lawrence_Sprung) November 4, 2020 A2: I’ve had the opportunity to read more & learn about topics that interest me. Being in quarantine has also afforded me time to reflect on my strengths, weaknesses & how I can reach my personal/ professional goals. I hope others were able to do the same! #CreditChat — Paulina Likos (@Paulina_Likos) November 4, 2020 Consumer spending during COVID-19 has undergone historic change. Whether for financial reasons or simply due to fewer opportunities, 32% of U.S. consumers say they are spending less or trying to cut back, according to the Experian Consumer Sentiment Index. #CreditChat pic.twitter.com/QlE2D7GCMT — Experian #StaySafe (@Experian) November 4, 2020 A3: We all have been so busy living the life, many of us have lost those real, genuine moments we have with our loved ones. Now, we get to spend our time with our families and plan our work better. This builds a better future for both our work and family lives. #CreditChat — Financial Beginnings USA (@finbeg) November 4, 2020 A4: The pandemic has affected many aspects of Americans’ daily lives, including our budgets. Many of us are maximizing our savings and reducing unnecessary spending to ensure our families’ financial security during this crisis. #CreditChat — Financial Beginnings USA (@finbeg) November 4, 2020 A5: If you picked up any of these hobbies during quarantine, you could turn them into a side hustle and start making some extra cash: https://t.co/OrIhSeQfhx #CreditChat — American Consumer Credit Counseling (@ACCC_TalkCents) November 4, 2020 A6: I invested in companies that have been very visible during the pandemic. It's paid off, but I keep an eye on it. I'm a credit expert, not an investing expert, so I get help from a financial advisor that I've worked with for 20 years. #CreditChat — Beverly Harzog (@BeverlyHarzog) November 4, 2020 Our 11th annual State of Credit report shows Silent, Boomer, Gen X, and Gen Z Americans are managing responsible credit utilization rates and holding credit cards below the recommended maximum.#CreditChat pic.twitter.com/R0SRWJc8RC — Experian #StaySafe (@Experian) November 4, 2020 A7: Prioritize emergency savings. Even if you’ve been able to continue working from home during COVID-19, you never know when things could change. We’re starting to see more surges across the country again. It’s best to be prepared for anything. #CreditChat — American Consumer Credit Counseling (@ACCC_TalkCents) November 4, 2020 A8: Finding unique ways to stay connected with friends and family has been a silver lining for me. Whether it's social distanced walks, or virtual movie dates, I'm grateful for the creative ways we can be "apart together." #CreditChat — Carly Owens (@magicalcarly) November 4, 2020 A silver lining of the pandemic could be more opportunities to earn income from the safety of your home. There is an increasing number of ways to make extra money from home, which is ideal—or even medically necessary—for some during the ongoing pandemic. #CreditChat pic.twitter.com/2UgxnMcHKF — Experian #StaySafe (@Experian) November 4, 2020 A9: I hope for everyone to remain strong and healthy and to focus on reaching your financial goals. Now could be a good time to build a financial plan to save and invest toward your future. #CreditChat — Paulina Likos (@Paulina_Likos) November 4, 2020 Despite widespread unemployment and loss of income during COVID-19, consumer debt balances have decreased over the past several months. From January 2020 to May 2020, consumers across the U.S. saw their total average debt dropped by 1%. https://t.co/1NrRMiRrAz #CreditChat — Experian #StaySafe (@Experian) November 4, 2020

As the nation’s leading Credit Bureau, we have two primary goals. On one hand, we want to provide lenders the data necessary to assess the risk that a loan applicant represents. On the other hand, we want to help consumers build credit and improve access to credit. This bifurcated set of objectives is the inspiration behind our annual State of Credit report.  Each year, this report provides a view into how consumers are managing credit, including their debt levels, on-time payments and utilizations rates.  Now in its 11th year, our latest report shows promising signs in terms of how consumers are managing their debts against the backdrop of the COVID-19 pandemic. While there is no question the global pandemic has created many financial challenges for consumers, this report shows something I’ve always believed: many American consumers are resilient, they make smart decisions in light of a difficult environment and they adjust their financial habits. Specific evidence for that assertion can be found as we compare 2019, the year prior to the pandemic and 2020, the year marked by the impacts of the pandemic. Year-over-year, consumers lowered their credit card balances, decreased their utilization rates and reduced delinquency rates on the recurring monthly payments they need to make to service their debt. These factors attributed to an average credit score of 688 — a six-point increase from the same period in 2019. You can view additional findings from this year’s report here. The Value Credit Data in America When determining whether to extend an offer of credit to a consumer, lenders can gain excellent insight into a consumer’s risk profile from the information included in a consumer’s credit profile. It details a consumer’s financial track record and delivers a historical view of how a consumer is managing and repaying debt over time.  This information helps lenders determine who can fulfill their financial obligations and ensures consumers continue to have access to credit. Recently, there are reports of using alternative means to assess consumer creditworthiness such as cash-flow data. While Experian is a recognized leader and advocate for the use of alternative data, the use of cash flow data alone can be risky. For example, consumer’s savings have also increased since the start of the pandemic. If a consumer is responsibly and regularly investing in some form of savings, this would narrow their cash flow, which may be misleading and constrain financial access. Looking at a consumer’s credit utilization rate, payment histories and credit balances through traditional credit data remains the primary means to effectively assess lending risk for most American consumers. When necessary, layering traditional credit data with alternative credit data can provide lenders with a more detailed view of a borrower’s stability, ability and willingness to repay. For example, innovations like Experian Boost empower consumers to contribute on time payment histories for additional monthly recurring financial obligations, such as their cable, utilities, mobile phone or Netflix service, directly to their Experian credit report. These payment histories can demonstrate to lenders how reliably consumers are servicing these payments. Incorporating this information has been proven to increase the predictiveness of a consumer’s credit reputation and can complement the data derived from their lending history. Of course, not every American consumer is in a position to adjust their financial habits and make the commensurate smart decisions.  Some have had the rug pulled out from underneath them.  The CARES Act stimulus was effective in increasing the number of consumers who could maintain their financial health, but still some need more help as we embark on the road to economic recovery from the COVID-19 pandemic.  At Experian, we feel that educating consumers about the information included in their credit report and ways they can improve their credit histories will be another factor in getting the economy as a whole humming again and helping those most in need.  We pride ourselves to be “The Consumers’ Bureau” and, as such, education will continue to be a primary focus for us. In an effort to encourage consumers to regularly monitor and understand the information in their credit reports, Experian joined forces with the other U.S. credit reporting agencies to offer free weekly credit reports to all Americans through April 2021 via www.annualcreditreport.com. Experian also offers consumers free access to their credit report and ongoing credit monitoring at Experian.com. For additional ways to maintain a healthy credit profile, I encourage you to: Join Experian’s #creditchat hosted by @Experian on Twitter with financial experts every Wednesday at 3 p.m. Eastern time. Visit the Ask Experian blog for answers to common questions, advice and education about credit. Add positive telecom and utility payments to your Experian credit report for an opportunity to improve your credit scores by visiting experian.com/boost[1] For additional resources, visit https://www.experian.com/consumereducation or experian.com/coronavirus.       [1] Results may vary. See Experian.com for details

At Experian, we are committed to educating consumers about how to manage their credit histories and protect their financial health. At the same time, we know the COVID-19 pandemic has created a difficult economic reality for millions of Americans. In response, many people have questions about how to protect themselves financially, including their credit histories and scores. To address these questions, we partnered with pro football legend and American Ninja Warrior host Akbar Gbajabiamila to educate consumers across the country about steps they can take to protect their financial health and their credit standing. Gbajabiamila, author of “Everyone Can be a Ninja,” is passionate about helping people develop a financial game plan and he understands having a good credit history is a key component of good financial health. These interviews provided a platform for Gbajabiamila to share the four-point financial fitness game plan consumers can use protect and improve their financial health during the pandemic, including: Contacting your lenders as soon as possible if you think you may miss a payment. Many lenders provide emergency support, which can help protect your credit standing. Getting credit for paying cable, satellite, internet, Netflix and utility bills on time with Experian Boost Exploring balance transfer options or other introductory credit offers through Experian Credit Match Checking your credit report regularly. It’s free once a week at AnnualCreditReport.com. Tune in to Gbajabiamila’s interview with NBC Washington and hear his message to consumers in the videos below. For more credit education resources and tools: Join Experian’s #CreditChat hosted by @Experian on Twitter with financial experts every Wednesday at 3 p.m. Eastern time Visit the Ask Experian blog for answers to common questions, advice and education about credit For additional resources visit www.experian.com/coronavirus