Investing in customer-centric strategies yields improved ROI

by Andy Monte 0 min read October 28, 2012

Returns on investment from superior customer-centric strategies easily can exceed 20 percent in the first year of implementation. However, this number is compounded exponentially in subsequent years due to repeat business, new customer referrals and customer loyalty.

Learn more about the design and deployment of holistic retail bank customer-centric strategies that synthesize critical information and qualitative banker insights.

Source: Implementing differentiated customer-centric strategies: Retail-banker-friendly strategy development that resonates with your customers and shareholders, an Experian white paper.

Related Posts

How to Deliver Data-Driven Customer Experiences

A data-driven credit customer experience offers personalization and low friction — it's a win-win for consumers and businesses.

November 5, 2026 by Zohreen Ismali
Stop Fraud Without Stopping Commerce: Rethinking Identity Confidence in E-Commerce

Digital commerce is creating more ways to shop and more ways for fraud to hide. Discover how you can effectively prevent e-commerce fraud.

November 5, 2026 by Kim Le
Building for Bots in the AI Age: Separating Legitimate Agents From Fraudsters

See how NeuroID helps businesses distinguish legitimate AI agents from fraud bots, while Agent Trust verifies agent-initiated transactions.

October 29, 2026 by Laura Burrows

Subscribe to our Newsletter

Enter your name and email for the latest updates.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Subscribe to our Newsletter

Don't miss out on the latest industry trends and insights!
Subscribe