Knowledge Based Authentication

Experian's Knowledge IQSM Offers Challenge-Response
Question Technology for Identity Authentication



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Product Sheet


Platform Access

The following business fraud and identity solutions are accessed through Experian's eSolutions website:

  • Precise IDSM
  • National Fraud DatabaseSM
  • Knowledge IQSM

Supporting Materials

Credit Union Saves 500 Hours Per Month in Labor

Pacific Marine Credit Union (PMCU) saved more than 500 hours per month in fax labor after switching to Experian's risk-based authentication tools, which feature a challenge question approach.

New and Existing Relationship Fraud Presentation

Examine the various types of existing account fraud, including account takeover, impersonation, bust out, synthetic identity and undetected acquisition fraud.

Risk-Based Authentication Webinar

Learn how a risk-based approach to verifying customer information enables consistent and objective decisions, faster approvals and maximizes the usage of staff time.


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Knowledge IQSM

What is Knowledge IQSM?

Experian’s Knowledge IQSM powered by Precise IDSM is a revolutionary knowledge-based authentication tool for identity authentication and fraud prevention. Precise IDSM scoring models and Knowledge IQSM interactive challenge-response questions provide innovative and integrated identity authentication and fraud detection on a single platform. By combining the leading-edge analytics and decisioning technology of Precise IDSM scores with the sophisticated Knowledge IQSM challenge-response authentication questions, you have a comprehensive risk-management and identity authentication system.

How Can a Knowledge-Based Authentication System Help My Business?

This robust, knowledge-based authentication system allows financial services providers, card issuers, retailers and order processors to customize their risk exposure for each transaction. Enhance your customer satisfaction by taking a risk-based approach to identity authentication by targeting only the riskiest consumers with increased verification. Simply review their Precise IDSM score or other criteria. When risk warrants it, initiate an interactive question session for further verification. This fosters a positive, convenient customer experience and provides you with a more accurate picture of the applicant through multisource credit and noncredit data. Knowledge IQSM complies with both the Gramm-Leach-Bliley Act and the Fair Credit Reporting Act and is ideal for non-face-to-face transactions, such as Internet and call center applications. The breadth of data and complex modeling make this platform one of the most advanced in the marketplace.

Select a Topic to Learn More About Knowledge IQSM

  • Features
    • A single integration point for identity authentication
    • Analytical scores using multiple data sources
    • Challenge-response authentication question technology
    • Configurable question presentation and time limits
    • A flexible and customizable interface
    • Credit reporting agency independent
    • Optional delivery through interactive voice response systems
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  • Precise ID - Fraud prevention's core platform
  • Blending the industry’s most extensive data, superior analytics and flexibility, Precise ID is a single-platform solution that operates across product lines and throughout the Customer Life Cycle, providing fraud prevention. This comprehensive system enables you to develop a plan that suits your specific needs. Instead of combining several niche products, you can customize risk strategies for all your institution’s fraud prevention needs. Precise ID also reduces operational expenditures — both actual losses and management costs — by optimizing your fraud prevention in previously unavailable ways and without costly product integration projects.

    The Precise ID Web user interface features real-time functionality and transaction reporting, enhancing user flexibility and speed. In addition, it provides streamlined access while implementation occurs, allowing new users to be up and running within days.

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  • Knowledge IQ - Knowledge Based Authentication
  • Knowledge IQ utilizes Experian’s challenge-response authentication question technology to formulate questions only the true customer would know. With an adjustable question configuration and the ability to change strategies for each inquiry, you are well-suited to achieve your fraud prevention and detection objectives with various levels of identity authentication. In addition, configurable time limits prevent fraudsters from researching answers during faceless interactions. With Knowledge IQ, you ensure rapid, reliable and convenient consumer verification for your true customers.

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  • Knowledge IQ through Interactive Voice Response (IVR)
  • Experian® can deliver Knowledge IQ within the latest automated IVR systems, allowing for more efficient use of resources within call centers. The ability to generate automated knowledge-based authentication questions for both inbound and outbound calls significantly reduces the need for manual operations, thus reducing call center costs. Utilizing Knowledge IQ through IVR also allows for a positive customer experience and provides more secure interaction by eliminating call center intervention.

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  • A partnership with measurable benefits
  • The powerful combination of Knowledge IQ and Precise ID risk scoring provides a multifaceted credit-risk and identity authentication tool. This innovative modeling approach allows many configurations to exist on your system, with only one risk strategy being active for each scoring model.

    Key benefits include the following:

    • Optimized risk strategies for a specific consumer populations
    • Global question exclusion over a specific time period
    • Flexible, client-controlled question configurations
    • Credit- and noncredit-based questions for a more accurate picture of the consumer
    • Alternate languages for question presentation at inquiry

    Knowledge IQ is the only scoring and question product from a single provider available in the market today. No other tool matches its comprehensive knowledge-based authentication questions, scoring or data sources. The depth of information, analytical performance and powerful capabilities this platform provides make it more than just a software package. This revolutionary tool sets a new standard, empowering users to evolve and elevate their fraud and credit-risk practices within days.

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Request More Information

Do you have a comment or a question about something you've read? Would you like to talk to someone at Experian about knowledge-based authentication, challenge-response authentication, or how to make your identity authentication system better with Knowledge IQ? Simply fill out the form below and we'll be in touch with you soon.

Note: This form is for use by businesses only. Questions regarding your personal credit report or credit score or for fraud assistance, visit the fraud center. Or to dispute your credit report, visit our dispute center.

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