Data Integrity | Customer Service | Consumer Education
What Our Partners Say
Experian seems to really take consumer information to heart –
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We're so happy to have Experian as our partner – National Consumer
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Excellence in Customer Service
Commitment to Excellence in Customer Service
We are committed to constantly evolving, investing in our people and improving
our processes for handling consumers’ needs, questions and credit concerns.
We have created a culture of excellence, where everyone is committed to “customer
In our call center, we’ve “stopped the clock” to ensure
that our agents are empowered to take as much time as necessary to resolve the
We deliver “Red Carpet Service” so that each customer knows that they
are important to us and we will do everything possible to help them resolve any issue
or to answer their questions.
We continuously solicit feedback from our customers on how we’re doing and
what we can do even better to lower the level of effort they had to extend to reach
resolution, and we are committed to applying that feedback to drive further enhancements
to our processes and systems.
You have our commitment that we will continue to evolve and adapt to the changing
market and consumer needs.
Lee Lundy Senior Vice President, National Consumer Assistance Center Experian