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AI won’t save your holiday advertising campaign

by Colleen Dawe, VP, Advertiser Partnerships 4 min read October 16, 2025

At A Glance

AI can make your holiday advertising more efficient, but identity makes it accurate. This season, the brands that connect their AI tools to a strong identity foundation will see measurable performance.

Originally appeared in Adweek

This holiday advertising season, identity is the real differentiator

Marketers are betting big on AI to run their holiday advertising, using it to build predictive audiences, generate creative at scale, and optimize media buys in real time. The draw is clear: greater efficiency, delivered at scale.

But here’s the problem: without a solid identity foundation, AI is just guessing. And in a year when consumers are cautious and competition is fierce, guesses won’t deliver the outcomes you need.

Experian’s 2025 Holiday spending trends and insights report shows that success this season will depend on connecting the right data to the right audiences in real time.

Are shoppers really using AI to make holiday purchases?

Not yet. Only 12% of consumers plan to use AI tools to shop this season, mostly for finding discounts. Instead, trusted influences (like retailer websites, product reviews, and recommendations) still guide buying decisions.

For marketers, that’s a signal to focus on credibility and connection. AI can support your holiday advertising strategy, but trust still wins the sale.

Consumer sentiment heading into the holidays is low, but that could mislead marketers

How marketers are really using AI in holiday advertising

Behind the scenes, AI is working overtime. Teams use it to segment audiences, test creative, and optimize media in real time. These capabilities are powerful, but only if they’re grounded in accurate, persistent data.

Think about the typical holiday shopper. They may browse a product online, validate it in store, and finally purchase days later from a different device than they used while browsing. If AI isn’t anchored in identity, it struggles to connect those touchpoints. Instead of amplifying relevance, it amplifies noise.

Why identity is the GPS for AI-driven holiday advertising

Identity is what turns AI from a blunt instrument into an accurate tool. By unifying fragmented signals across channels and devices, identity provides the consistent consumer view that AI needs to be effective.

With that foundation, AI can do more than churn out models. Instead, it can:

Identify the right audiences and filter out waste

Personalize with context, not just scale

Measure real outcomes, linking exposures to visits and purchases

Identity doesn’t just improve efficiency; it creates accountability. And in a season where every holiday advertising campaign dollar is scrutinized, accountability is the difference between investment and waste.

How to turn complexity into clarity this holiday season

This year’s holiday advertising season is complicated. Marketers are confident, consumers are cautious, and AI is somewhere in the middle. The challenge isn’t just speed or volume, it’s accuracy.

By pairing AI with identity, you can adapt to real behavior instead of assumptions. You can build campaigns that are consistent across connected TV, retail media, and social platforms. And you can prove results when it matters most.

AI isn’t a holiday miracle. But when it’s powered by identity, it can give you clarity in a noisy season and proof of performance when budgets are under scrutiny.

What’s the real takeaway for marketers this season?

Don’t assume AI alone will save your holiday advertising strategy. It won’t. Consumers still trust human voices more than machines, and your AI models are only as strong as the data beneath them. Identity is the difference between guesswork and accuracy, between activity and impact.

This holiday season, the winners won’t be the brands that simply spend more or automate faster. They’ll be the ones that put identity at the core of their AI strategy and meet consumers where they really are.

Download Experian’s 2025 Holiday spending trends and insights report to see where consumers are spending and how identity can help your holiday advertising campaigns more effective.


About the author

Colleen Dawe, VP, Advertiser Partnerships, Experian

Colleen Dawe

VP, Advertiser Partnerships, Experian

Colleen Dawe is VP, Advertiser Partnerships at Experian Marketing Services, where she oversees revenue growth and client success, helping advertisers harness data and identity to fuel marketing strategies. With over 15 years of experience spanning TV and digital media, she brings deep expertise in data, identity, activation, and measurement to help her clients connect innovation with business outcomes.


Holiday advertising FAQs

Why isn’t AI enough on its own for holiday advertising?

AI works best when it’s grounded in accurate data. Without identity, it can’t connect actions across devices or channels, which limits its effectiveness.

How does identity improve AI-driven campaigns?

Identity creates a single, persistent view of your audience. That means AI can personalize content, measure conversions, and cut waste with far greater accuracy.

What does “identity” mean in marketing terms?

It’s the data layer that connects people across their devices, browsers, and behaviors—so your campaigns reach real individuals.

How can marketers prove ROI in holiday advertising?

By tying exposure to verified outcomes—like store visits or purchases—using identity-linked data. That’s how Experian helps brands move from impressions to impact.


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