White Papers

by admin 5 min read July 25, 2012

Please select from the below list of recent Experian white papers to gain more insight into topics relevant to your business needs and goals.

Converting Information to Intelligence – Current Trends in Mitigating Small-Business Risk Through Analytics

As former Chrysler CEO Lee Iacocca put it, “Even a correct decision is wrong when taken too late.” Portfolio managers who oversee small-business risks know this well. They realize it when they make a decision about approving or rejecting a loan request and recognize later the correct decision would have been clearer if they could have weighed additional data and used improved analytics. This white paper presents some of these latest trends affecting the small-business lending landscape. Specifically, it illuminates how companies are using the new robust data sources and analytic tools – from consortium data to rapid model customization – to maximize their interactions with small-business clients with greater accuracy.
Creating Value In Challenging Times: An Innovative Approach To Basel III Compliance

In this paper, we will provide an introduction to Basel III regulation and discuss some of its impact on banks and the banking system. We also will present a real business case showing how organizations turn these regulatory challenges into business opportunities by optimizing their credit strategies.
Turning the Tide – Managing Troubled Portfolios

The economy may be recovering and the credit picture improving, but lending institutions still find themselves coping with some troubled portfolios. Plus, they always need to be prepared to identify high-risk accounts. What they can discover is that turning around a challenged loan portfolio requires taking just a few basic steps. This white paper explores how in Arizona Federal Credit Union reversed its misfortunes to emerge from the economic crisis prosperous and with $30 million in profits, illuminating what lenders can do to manage troubled portfolios and reverse poor performance.
Get To Know Your Customers: Account Linking and Advanced Customer Management For Utility Providers

In this paper, we will explore the practice of customer management and key capabilities to improve effectiveness in a complex business environment. It will specifically look at opportunities within the utilities marketplace for account linking and deploying customer-level decisions to the business to help drive portfolio performance retain and grow profitability and strengthen customer relationships.

State of the U.S. Credit Markets – At Last, Signs of Real Recovery

The economy’s recovery from the Great Recession may have started slowly, but it is accelerating – and it’s genuine. Economic indicators tell the story of improving business prospects. As the recovery begins to take shape, many consumers are now turning the corner with it and will present as viable candidates to grow your portfolio profitably. It’s difficult to find any solace in a recession, yet it can serve as an opportunity. 2012 will be the year for lenders to return to pre-recession strategies if they are to grow significantly. This economic rebound is real, and savvy lenders – just like those marathon runners and Tour de France bicyclists – recognize that it’s in the uphill stage of the race that the lead changes.

Home Equity Indicators with New Credit Data Methods for Improved Mortgage Risk Analytics

This whitepaper describes new improvements in local housing market indicators and analytics derived from local-area credit and local real estate information. In the run up to the U.S. housing downturn and financial crisis, perhaps the greatest single risk management shortfall was poorly predicted home prices and borrower home equity.
Understanding Automotive Loan Charge-off Patterns Can Help Mitigate Lender Risk

Loan delinquency rates are one of the most important statistics to track in the automotive finance industry. If consumers are not repaying loans on time, it puts billions of dollars at risk. When high dollar volumes are at risk, it is a negative for everyone in the lending world, including consumers, automotive retailers and lenders themselves. While conditions have improved considerably the past few years, lenders still need to remain vigilant about where delinquencies are most likely to occur. It’s an unavoidable fact that some loans will have to be charged off. Understanding where and how these charge offs occur provides important learning for the industry. Experian Automotive has found several clear patterns that can help lenders better understand the root cause of loan delinquencies.
Strategic Customer Management for Business Banking Portfolios

This white paper explores business banking customer management and the benefits that can be realized from introducing a strategic approach. It will look at the features of a leading-edge approach to business banking customer management and provide practical insights on key areas.

Universe Expansion – Growth Strategies in the Evolving Consumer Market

As the economy gains strength, lenders are engaging in an increasingly fierce competition to entice the best candidates to their portfolios and to grow their lending business. In waging this battle, however, many lenders are concentrating on the super-prime and prime consumer segments. Prospecting strategies currently in use often do not identify the right subpopulations within the near-prime segment. Specifically, there are prospects within the near-prime segment that exhibit low bad rates compared with the broader near-prime consumer base. It is imperative that lenders redefine their targeting/underwriting strategies to prospect and acquire in the near prime space. A variety of prospecting strategies are now available that compliment and expand on a lender’s current growth initiatives – now is the time to ensure that optimal strategies are in place and that opportunities within near-prime are not overlooked.

Interested in more thought leadership? Visit our Business Resources page on  Experian.com

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As Electric Vehicle Adoption Eases, Dealers Can Find New Opportunities To Reach Consumers

After years of rapid growth, new electric vehicle (EV) registrations have moderated, and the EV market has entered a new chapter. But slower growth shouldn’t be mistaken for disappearing demand, with data suggesting the reality is much more nuanced. According to Experian Automotive’s Automotive Consumer Trends Report: Q2 2026, battery EVs accounted for 8.21% of new retail registrations in the last 12 months, down from 9.23% a year earlier. However, consumers aren’t simply walking away from electrification. In fact, more than one million new EVs were registered during the past 12 months and the used EV market recorded more than 540,000 registrations over the same period. The opportunity may be less about waiting for the EV market to grow and more about understanding where EV demand is present, who is driving them, and how to reach those consumers more effectively. Who is likely to purchase an EV and what vehicle types are they interested in? Understanding who’s in the market for an EV can allow dealers to position themselves around consumers’ needs as they choose a vehicle that fits their everyday lifestyle. In the second quarter of 2026, Millennials and Gen X accounted for 67.83% of new EV registrations, nearly 10 percentage points above their combined share of all new, retail registrations. Millennials were also the largest generational audience across both new and used EV market share, coming in at 35.76% and 38.42%, respectively. It’s important to consider that the EV shopper isn’t necessarily looking for an unfamiliar or new type of vehicle. In many cases, they’re seemingly looking for an electric version of the practical vehicle they already know. For instance, SUVs accounted for 77.47% of new EV registrations in Q2 2026, which was similar to SUVs’ 63.49% share of all new retail registrations. For these shoppers, creating messaging around value, practicality, and available choices may resonate differently than premium technology messaging aimed at some new-EV prospects. The more precisely dealers can identify those audiences, the less they need to depend on broad EV market momentum to generate demand. To learn more about EV insights, view the full Automotive Consumer Trends Report: Q2 2026 presentation.

September 15, 2026 by Kirsten Von Busch
Infographic – The Mortgage Conversion Opportunity: How Finding the Right Borrowers Drives More Closings

With only one in three mortgage shoppers who submit a hard credit inquiry ultimately closing, lenders have an opportunity to rethink how they identify and engage prospective borrowers. This post explores why credit scores alone may not provide a complete picture of borrower readiness and how broader financial insights can help lenders identify consumers who may be more prepared to move forward, prioritize engagement, and improve mortgage conversion.

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Workflow Automation for Financial Services

Manual processes are quietly expensive. Every handoff between teams, every file transfer waiting in a queue and every decision that sits on someone's desk adds cost, introduces risk and slows the customer experience. For financial institutions, those delays translate directly into lost revenue and eroded margins. That’s why workflow automation is becoming critical for financial institutions looking to stay competitive. Done well, it doesn't just make existing tasks faster. It reshapes how decisions get made across the entire customer lifecycle, from the first marketing touch to account servicing and beyond. What is workflow automation? Workflow automation is the use of technology to run a sequence of tasks, decisions and handoffs with minimal manual intervention. Instead of a person moving work from one step to the next — pulling data, applying a rule, routing an account and sending a communication — software executes those steps automatically based on defined logic and real-time data. For financial institutions, workflow automation usually combines four ingredients: Data Connecting to the internal and external data sources that inform a decision. Analytics Scores, models and attributes that turn raw data into insights. Decisioning A rules engine that determines the right action for each customer or account. Execution The operational layer that carries out the action, whether that's an offer, a credit line change or outreach. The benefits of workflow automation The value of automation goes well beyond "doing the same thing faster." The benefits financial institutions consistently see include:Greater efficiency and lower operating costsAutomation frees underwriters, analysts and agents to focus on exceptions and high-value work rather than repetitive processing. Faster, more consistent decisionsA credit application that once waited in a queue can be assessed in real time against consistent, auditable policies, improving both the applicant's experience and portfolio quality. Better customer experiencesAutomation enables financial institutions to personalize communications at the point of interaction and offer the self-service options that many people now prefer. Improved compliance and governanceReduce the risk of costly compliance failures with built-in controls, audit trails and guided workflows. ScalabilityRespond to changing volumes without sacrificing speed, consistency or the customer experience. Where workflow automation makes the biggest difference Workflow automation tends to deliver the most value where decisions are frequent, repeatable and informed by data. In financial services, those opportunities exist across the customer lifecycle. Onboarding Onboarding is a customer's first experience of your organization, and it's also where friction can cause customers to abandon the process and turn to another provider. Forty percent of U.S. consumers have considered walking away from opening a new account when the process felt burdensome.1 An automated onboarding workflow can bring together document verification, device intelligence, behavioral analytics, credit attributes and more, then orchestrate them into a single decision. The result is a lower-friction experience for the customer and a consistent, auditable process. Once customers are on the books, serving them well means making continuous, high-volume decisions: credit line changes, cross-sell and up-sell opportunities, risk monitoring and retention actions. Automation makes it practical to run these recurring decisions consistently across an entire portfolio, using a holistic view of each customer that draws on multiple scores and attributes. Lending The underwriting process is a great example of how workflow automation can help prevent applicants from waiting days for an answer. Loan origination and credit decisioning capabilities are designed to create a seamless review process across consumer and commercial lending. After automating originations with our solutions, Michigan State University Federal Credit Union cut application processing time to under 24 hours. Fraud Financial institutions are checking fraud at every touchpoint, and the standard for AI fraud detection continues to rise as fraudsters use AI to slip under the thresholds of any single detection tool. Rather than running fraud checks in isolation, an automated workflow can run multiple fraud and identity verification services in parallel and weigh signals together. A fraud decisioning platform connects signals across internal systems, Experian data and third-party services, allowing teams to stay on top of evolving threats. Build a strong foundation for workflow automation Workflow automation can connect these stages, creating a consistent decisioning framework. What ultimately separates good automation from great automation is the quality of the data and decisioning software underneath it. An automated workflow is only as good as the information feeding it. That's where our comprehensive credit, alternative and identity data with the tools financial institutions need to act on it. Learn more here FAQs How does automated decisioning improve credit decisions? Automated decisioning applies consistent logic to every account in real time or in bulk, enabling faster and more informed decisions, quicker responses to market and regulatory changes at the point of interaction. What is workflow automation in financial services? It's the use of software to execute sequences of data gathering, analysis, decisioning and action. Does workflow automation replace human judgment? No. The goal is to automate routine, high-volume decisions so skilled staff can focus on the exceptions and complex cases that genuinely require human judgment. For example, a sensitive collections conversation or a nuanced underwriting call. Are we still compliant with regulations if we use an automated workflow process? Well-designed platforms include built-in governance, audit trails and compliance controls that help institutions align with requirements like the Fair Credit Reporting Act (FCRA) and other regulatory guidelines improving compliance compared with manual processes. How long does it take to implement? It varies by solution and scope, but modern cloud-based platforms are designed for fast onboarding and limited IT involvement. 1Global Fraud Snapshot 2025: Opportunities and challenge in identity, fraud and financial crime

September 9, 2026 by Zohreen Ismail

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