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Decision Analytics publishes regular White Papers on industry-relevant topics and issues. Click on a white paper below for more information. To download any of the applicable research, please submit the form at the bottom of the page.
Consumer expectations are changing rapidly, and there has never been a better time to create a more customer-centric organization. But companies need to do more than simply survey customers and develop new strategies. They need to take aggressive steps to develop an in-depth understanding of their customers, then develop and implement a comprehensive customer experience program.
Fraud continues to grow and evolve, affecting consumers, businesses and agencies alike. As technologies evolve and information security tightens, the savvy nature of fraudsters becomes more sophisticated. Fraudsters are continually striving to be one step ahead of the next fraud-prevention strategy. As consumers move from face-to-face interaction to online and mobile transactions, there is a pressing need for more elaborate and accurate fraud prevention.
The number of regulations imposed on financial institutions has grown significantly over the past five years, and the level of complexity behind each regulation is high, requiring in-depth knowledge to implement and comply. Lenders have to understand the full complexity of both national and international regulations, so they can find the unique balance to meet compliance obligations while identifying profitable business opportunities.
This white paper evaluates the perception of how data across organizations is changing. Poor data quality is having a negative effect on budgets, marketing efforts and most importantly, customer satisfaction. Organizations that are not able to control the quality of their data are unable to effectively communicate with their customer base.
This white paper evaluates the concept of how big data and business intelligence has eluded some companies for quite a while. In addition to the increase in volume, businesses struggle with a high level of data inaccuracies, a lack of customer information and flexibility in data systems. Without an accurate, complete and accessible view of the customer, businesses have no hope of gathering meaningful insight.
This white paper evaluates how price optimization not only delivers improved profitability, but also provides the business with a better understanding of the overall business performance. For many organizations, the real benefits are gained through improved operational and financial management and the ability to respond to changing economic and competitive environments more dynamically.
This white paper offers retail bank strategists within all markets a road map of how to stimulate consumer noncash transaction revenue by actively marketing the use of electronic payment forms such as the payroll account debit card. These strategists are primarily focused on increasing bank revenue by means of increased transaction volumes or introduction of new value-added fees to consumers. This paper draws upon an example between two markets – U.S. and the Russian Federation – to illustrate the impact of these applied debit tactics.
Service organizations frequently cite superior customer management as a key differentiator when trying to attract new clients and retain current customers. Banking operations practices such as checking product fee assessment and waiver policies, time deposit rate exception policies; holistic customer-level risk management scoring and customer servicing strategies are all a part of retail banks' daily customer management processes. This white paper proposes a framework to design and deploy holistic customer-centric strategies that synthesize systems of record (SOR) information and qualitative banker insights that are critical to customer experience. It is intended to be a roadmap for retail banking strategists within centrally managed strategy teams.
The three numbers that make up a credit score have become an obsession to some people. But what’s really important is how you manage your credit. Most credit score models are simply a measure of likelihood that you will default on a loan payment, which is defined as being more than 90 days delinquent or “past due.” Lenders use your credit score in conjunction with other criteria to help determine whether to approve your credit, ranging from a mortgage to a credit card, and what interest rate and terms to offer you.
In this paper, we will explore the practice of customer management and key capabilities to improve effectiveness in a complex business environment. It will specifically look at opportunities within the utilities marketplace for account linking and deploying customer-level decisions to the business to help drive portfolio performance, retain and grow profitability and strengthen customer relationships.
Today’s small business lending portfolios reflect the improving economy, and differ from those during the recession. This "change is constant" reality explains why portfolio managers must look much more closely at the loans and the behaviors of their small-business owners to help identify fraudulent activity and other problems and, ultimately, to drive profitability and reduce risk. This white paper explores how, through portfolio management, a risk manager can drive profitability, minimize risk and detect fraud.
The economy’s recovery from the Great Recession may have started slowly, but it is accelerating — and it’s genuine. For credit issuers, now’s the time to look with fresh eyes at your post recession lending strategies. It’s time to rethink your approach to growth in this market and reassess the profile of the consumer prospect in relation to profitability and market share gains.
Fraud continues to be a genuine threat and challenge. After a sharp and unexplained drop in identity thefts in 2010, fraud schemes climbed 12.6 percent in 2011. This paper explores how to help detect identity theft and other fraud, how data velocity can prove the key to predicting identity theft, and still deliver a strong and quick return on investment.
In this paper, we will provide a high-level introduction to Basel III regulation and discuss some of its impact on banks and the banking system. We also will present a real business case showing how organizations turn these regulatory challenges into business opportunities by optimizing their credit strategies.
This whitepaper describes new improvements in local housing market indicators and analytics derived from local-area credit and local real estate information. In the run up to the U.S. housing downturn and financial crisis, perhaps the greatest single risk management shortfall was poorly predicted home prices and borrower home equity.
Learn more practical insights and best practices for key areas of business banking and to look at the features of a leading-edge approach to customer management.
The following three papers provide an overview of a recent validation of VantageScore 2.0's performance to measure predictiveness in a variety of contexts and environments.
VantageScore Solutions, LLC has prepared three white papers containing some of the most basic information about credit scores. In an effort to have this information become broadly known, and help everyone become smarter about credit scores.
Often referred to as the “Great Recession,” the period between 2008 and 2010 presented an exceptionally challenging environment for U.S. consumers and lenders. In this context, predictive performance of VantageScore ® 2.0—already repeatedly validated in times that were economically less challenging - was tested again in a recent study.
Home prices have been rising sharply in booming economies, raising fears in each of these countries of a real estate bubble of their own. While various risk offsets exist, there is a strong incentive in each of these nations to continue to take protective measures now to avoid potential hosuing-bubble and burst scenarios like those experienced elsewhere.
With demands growing, resources tight and rapid return on investment (ROI) the name of the game, companies must be able to eliminate this diversion and focus fully on the quality and business impact of their decisions. They need a way to connect and streamline how they design decisioning strategies, bring them into production, and measure and learn from the results. The whole process has to become quicker, thoroughly flexible and dynamic. It must be easier and more collaborative for participants and less costly and more rewarding for the enterprise.
Focus is increasing on detection and management of first party fraud — fraud perpetrated when consumers apply for credit without intending to fulfill their payment obligations. Although first-party fraud rates have stayed fairly level over the past few years, the problem is still significant. This emphasis is driving the need for more standard operational definitions across the industry to improve detection efforts.
A year late, the United States is beginning to turn the corner to expanded recovery in the consumer credit markets. Yet 2011 promises to be a bumpy year. While lenders cautiously extend credit, delinquencies slow, auto sales climb and general economic conditions improve, the jobless rate remains high for many and the housing market remains unstable. The strategies lenders enacted in 2009 to stem losses and lessen risk still tend to curb loan growth.
As lenders consider how to move beyond recession-based management strategies, this study looks at how leveraging methods using VantageScore in conjunction with consumer credit behaviors can effectively identify profitable opportunities.
In 2009, the U.S. economy experienced a record drop in consumer borrowing. The contraction in lending has been largely attributed to consumers reducing leverage, or "consumer deleveraging." Experian tracked a sample of credit-active consumers to show that consumer deleveraging has occurred and the demand for credit has declined.
Experian® analyzed the levels of supply and demand of consumer mortgage credit prior to and after the market meltdown. The increasing rift in consumer behavior between those in the highest credit-quality brackets and those in the lower brackets necessitates a new perspective on the credit-active population that takes into account two or more distinct consumer groups.
The card lending community is facing increasingly tighter regulations, restrictive lending criteria and continued economic challenges which will continue to impact how the industry does business going forward.
Experian® has produced a powerful and descriptive portrait of identity fraud victims. This analysis makes it clear that affluent suburbans top the list as the most at-risk consumers.
Experian created this guide to help you identify, prioritize and implement enhanced decision-making capabilities for improved business performance.
This study evaluates the effect of various mortgage programs on consumers’ VantageScore® credit scores, along with other consequences homeowners potentially face if unable to make timely mortgage payments: short sale, foreclosure, or bankruptcy.