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Posts Tagged ‘ patient identity ’

Patient Access Staff: The Gatekeepers to the Patient Experience

  • December 12th, 2013
  • Posted in Featured . Healthcare Analytics . Patient Access

We encounter gatekeepers every day, ranging from TSA agents at the airport and call-center operators for online retailers to office receptionists and hotel front desk staff. Gatekeepers have a tough job as they manage access, filter information, provide advice and maintain order. Their attitude and actions dramatically impact our experience as consumers. The healthcare industry […][ READ MORE ]

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