I am delighted to have announced our new partnership with Code First Girls, a non-profit organisation that teaches women to code for free, and helps increase the number of women – an under-represented group – working in tech. As a South African woman of Indian heritage, a single parent of two bi-racial girls aged 18 and 22, and a human resources executive with a passion for talent, leadership, and development, I work daily with my team to support Experian deliver on its brand promise of powering opportunities to create a better tomorrow for our people, consumers and businesses globally. So I am personally and professionally very proud of this development. Our partnership means four young women can study for a Code First Girls‘ Nanodegree, while working as paid interns in EMEA for the next nine months. These young talents come from diverse backgrounds, helping us diversify our workforce and bringing fresh thinking and new perspectives. They’ll benefit from our flexible ways of working, being based primarily from home. They’ll gain international experience as they are joining our Data Science and Innovation teams in South Africa and Italy. Moreover, they will help us drive our financial inclusion agenda by working on our United for Financial Health programme. This means we will have four young women working on financial inclusion solutions for women and four 18 to 25-year-olds working on financial inclusion solutions for the same demographic. This is a people-led innovation that contributes to the circular economy and adds purpose to our Company’s commitment to Diversity, Equity & Inclusion in its fullest sense, supporting our sustainable business goals. This isn’t philanthropy or theory. This partnership means our interns will work hard, learn and develop themselves as they prepare for a career in data and tech. It means we will also learn and evolve through this initiative. I’m curious: how do young, fresh talented people experience us? Will this partnership really enable four young women to start sustainable, fulfilling careers in tech, data, artificial intelligence, or software development? Will it help Experian attract and retain the best early tech talent in future? As with every innovative step we take, we’re unsure of the outcome, and that’s OK, as well as exciting. What is important is that we’ve started a new journey together, and I’m excited to see where it takes us. If you’d like to meet our EMEA interns and track their journey, follow us on Facebook, Instagram, LinkedIn and Twitter.
The way we identify ourselves is ever-changing. The growth of the digital world has played a huge role in this. Identity used to be based on basic information: phone numbers, driver’s license information, information in a telephone book, etc. Now, as our world is moving more towards online preferences due to the COVID-19 pandemic, and people are identified by cookies, website preferences, usernames, and other identifying factors on their devices. As identity races towards a more digital perspective, we must be wary of how we can use this information to provide better customer experiences and how it can easily be stolen and taken advantage of. Experian held a special series as part of our DataTalk podcast that focused on the importance of identity and how Experian is utilizing identity throughout of different businesses. The series also looked at how Experian is constantly innovating to ensure our technology and data are being used to create the greatest benefits for our clients and their customers. Every week, Experian’s Director of Social Media Mike Delgado and Experian’s Social Media Specialist Destiny White are joined by data science leaders around the world for the #DataTalk podcast. Why authentication is important The challenge companies are facing is how to digitally identify individuals while maintaining a positive customer experience. They need to rely on new technologies including data, biometric, identity graphs and AI. Eric Haller, Experian’s EVP & GM of Identity, Fraud & DataLabs, speaks on these technologies as a guest on an episode of DataTalk. Businesses need to be able to separate real consumers from the bad guys and authenticate that they are who they say they are. Technology allows business to add secure measures that proves someone’s identity without causing too much friction. For instance, looking at information such as timing and mouse movement in an IP address will help quickly differentiate between a bot and a human. These methods are extremely important in protecting users in their e-commerce journey, something many individuals are utilizing more than ever since the COVID-19 pandemic. Being able to authenticate who someone is helps detect suspicious activity and differentiate between a fraud and a genuine identity, eventually protecting consumers from stolen information and the destroying of credit as well as the ability to take out loans. Using a layered approach to verify identities Kathleen Peters, Experian’s Chief Innovation Officer of Decision Analytics in North America, discusses in her episode of DataTalk how Experian helps protect consumers and businesses from fraud. She explains that identity is dynamic and the information that makes us who we are is always changing. In the past, people were identified by PII (Personally Identifiable Information). Now, we rely on information such as usernames and passwords, cookies, websites visited, and online preferences to create one’s identity. Due to this shift, Peters highlights the importance for businesses to build trust with customers. Because fraudsters have more access to credentials, businesses need to put the right advanced analytics and technology in place to validate and protect identities. Fraudsters are motivated and organized, therefore businesses need to use technology to stay one step ahead. The best thing businesses can do is to implement a layered approach so that they can have the right tools for the right time and apply the right level of authentication. Since our digital-first world is here to stay, businesses must ensure that they have the right tools in place to be agile in how they continually adapt and interact with consumers who are open to more practical means of security. How identity plays a role in healthcare Once trust is established and technologies that assist in authentication are utilized, many industries could benefit such as the healthcare industry. This industry has been under attack during the COVID-19 pandemic and it is important more than ever to avoid making identification mistakes. Karly Rowe, SVP of Patient Access, Identity, and Care Management Product at Experian Health, explains as a guest on DataTalk that data and technologies from Experian have been used to identify patients more accurate than ever, schedule appointments easily and even assist in contact tracing of COVID-19. This is done by using powerful data to fill in information on patients in order to authenticate them as well as find and contact them regarding any exposure to this virus. What marketers and advertisers can do with data and identity On top of contributing to the healthcare industry, Experian has also been using data and technology in the marketing industry. Data, analytics, tools and software are being provided to marketers and advertisers to deliver relevant messages to customers across their most preferred digital channels. Genevieve Julliard, President of Experian Marketing Services, explains in her DataTalk episode how identity is becoming more important than ever with the elimination of third-party cookies. Experian is embracing diversification of new identifiers across the information ecosystem to combine offline and online identity and data assets. With this approach, Experian is able to assist marketers by providing them with a clearer view of their customers across the buying journey and seamlessly deliver relevant content across all digital devices. No matter where the digital world takes us and what it means for identity, Experian is always embracing technology in order to keep up with the needs of its consumers. We use data and the most advanced technologies to confirm individuals, which makes us a leader in identity verification.
Every day at Experian, we are investing in new technologies, talented employees and innovation to help all of our clients maximize every opportunity we have to offer. We are honored the work performed under Eric Haller in our DataLabs received the San Diego Top Tech Awards of 2021. The awards honor technology executives who truly stand out by innovating. In 2010, Experian DataLabs was established to develop and drive creation of innovative products generated from breakthrough experimentation leveraging artificial intelligence, machine learning, advanced analytics and data assets from a variety of sources across Experian’s businesses in 37 countries. Eric originally pitched the idea of DataLabs and received funding for 8 people to begin the first lab in San Diego. Since then, Experian DataLabs has expanded its labs to London, Sao Paulo and Singapore. New products developed in the labs cover mobile, payments, consumer & commercial credit, fraud, targeted marketing & healthcare. During the last year and a half, Eric and his team continue to develop offerings and create new technologies to support the community. In May 2020, in conjunction with the company’s healthcare business, Experian DataLabs developed a free interactive heat map of geographic populations at-risk of being most susceptible to developing severe cases of COVID-19. The Experian COVID-19 Outlook and Response Evaluator (CORE) tool is guiding healthcare organizations and government agencies with planning for the “new normal” and COVID-19 recovery. In addition, Experian DataLabs develop other important initiatives such as the Covid Radar in Brazil to help people, small businesses and governments. Produced in collaboration with 50 organizations, including the United Nations, Amazon, SAP and the University of Sao Paulo, COVID Radar helps the coalition track where supplies are needed most. The coalition delivered tools, equipment, PPE and other supplies to Brazil’s most vulnerable zones. The second part of the initiative focused on aggregating and analyzing the data to create forecasting models that allowed researchers to track various key indicators that has helped dictate what officials should do with lockdowns and provide data around ICU beds and assess what the demand is. As part of Experian’s culture of innovation, Eric inspires his team to innovate due to his inclusive nature, openness, and willingness to listen to new ideas. The AI and revolutionary technology that Experian DataLabs is utilizing is enabling the company to continuously fuel new projects in its pipeline and turn ideas like the COVID Radar and the CORE heat map into a reality faster than ever before.
The summer months in Italy often provide us with a short time to take a break and recharge our batteries as we head into the second half of Experian’s financial year. Yet, there is still the opportunity to move important projects further forward. In July, Chief Operating Officer of Experian EMEA Marco Benvenuto announced we had agreed to partnerships with two non-profit organisations as part of our United for Financial Health programme. MircoLab and AMS both have goals that align with ours in working to reduce financial exclusion. Today, I can provide you with more details about our partnership and how we will help groups of people who find it hard to access fair and affordable credit because they lack relevant financial data. These credit “invisibles” can often come from vulnerable groups such as NEETs (Not in Employment, Education or Training), foreign caregivers and female victims of violence. The Covid-19 pandemic has been a challenge for us all, not least the people in these groups. Working with our partners, the IncludiMi initiative aims to create a new credit assessment based on data that can contribute to a more inclusive measure once analysed. We will also strengthen the skills of the people involved by offering financial education and mentoring them to become economically independent. At the heart of the new programme is the planned IncludiMi app, which will allow credit “invisibles”, including the unbanked, to have their financial health estimated by reviewing non-traditional data. People will use the app to create and understand their personal and family’s budgets while following tips and suggestions from the financial education sessions led by experts at our partners. We are excited about the potential this partnership - and the United for Financial Health programme overall - has to improve the lives of so many people by tackling financial exclusion. I look forward to providing you with further updates on our progress in the coming months.
There are times in most of our lives where we can't get access to the financial system in a way that we want. Be it for a mortgage, a car, or a business loan. We've all experienced the frustration when you feel you're on the outside of the system and you can’t do the things you want for yourself or your family. At Experian, it's our job to change that. We want to make sure everybody is included and has access to fair and affordable financial products. Financial inclusion is fundamental to our business. With our focus on increasing access to financial services, improving financial literacy and confidence, and helping people manage their financial lives; we help power people and businesses to create their future. In fact, the United Nations includes access to financial services, such as credit and microfinance, among its Sustainable Development Goals. Access to affordable credit opens the door to opportunities for people to transform their lives – from homes and healthcare to education and entrepreneurship. This has never been more important than it is today. Creating a Campaign to Drive Financial Health Worldwide As the pandemic took hold in 2020, we stepped in with data and analytics to support governments, health services and national emergency response efforts through major initiatives such as COVID Radar in Brazil and Experian CORE (COVID Outlook & Response Evaluator). These are just two examples of how we can use our data and expertise to make the biggest difference to society. It soon became clear that the impact — not just on physical health, but on financial health — would be far-reaching for people around the world. We looked at how we could use our expertise and resources to help vulnerable communities through the crisis and focused on financial education as the best way to strengthen their resilience and support their road to recovery. We launched our United for Financial Health programme. We rapidly established 11 NGO partnerships across our biggest consumer markets to deliver targeted financial education for some of the communities hit hardest by COVID-19. By the end of the year, we had reached nearly 35 million people, more than double our original goal of 15 million, and we’re not stopping there. We aim to reach 100 million people by 2024. Part of our efforts include our member relationships around the world. This year, we surpassed the milestone of 100 million direct relationships with consumers globally and delivered further innovations to support people through our business, with the launch of products like Experian Boost in the UK and Serasa Score Turbo in Brazil. This, of course, is on top of our ground-breaking Experian Boost launch in the United States in 2019. Our goal is to have a direct relationship with as many people as possible; to truly become the Consumers’ Credit Bureau and power financial opportunities for all. Driving Innovation with Social Purpose Our culture of innovation helps us harness opportunities to drive business growth. We are continually investing in product innovation and new sources of data to address emerging market opportunities that can make a real difference to global communities. In 2020, around 1,000 “innovators” from across Experian joined our annual Future of Information Conference, which was held virtually because of the pandemic, to encourage them to think differently in their work. Topics included fairness in artificial intelligence, transforming agribusiness and enhancing the consumer healthcare experience. Teams at our DataLabs in Brazil, Singapore, the UK and the USA tap into our culture of innovation to continually create new solutions to global challenges. The result of all this is that our Social Innovation products have now reached 61 million people since 2013. We aim to reach 100 million by 2025. As John Hope Bryant, CEO of one of our NGO partners Operation HOPE, says, “Experian’s commitment to unlocking the power of data to create opportunity means more people will be set up not just to survive, but to thrive in the months and years to come.” In this year’s Sustainable Business Report our commitments come through stronger than ever. We are raising our ambition and aiming to reach 100 million people through our social innovation products by 2025. Our goal is to reach 100 million people through our United for Financial Health campaign by 2024. We have also pledged to protect our planet by becoming carbon neutral in our own operations by 2030. We know we’ve got more work to do and we remain focused on using our business to make real and sustainable change. With social innovation running so deeply through the core of our culture, and our commitment to improving global financial health front and centre of our thinking, we will continue to push to find new solutions to help people, serve communities and protect the environment, helping to create a better future for all. All of this is very personal to me. I passionately believe we can and should drive to make a difference in society. I serve as executive sponsor of our ESG programs and this isn’t just another corporate program, it’s at the heart of what we do as a company to power financial opportunities. My personal pledge is to continue to keep you updated, as we progress our agenda to sustainable environmental and societal change. Read the full SBR report here.
In most parts of the U.S., the start of summer marked the lifting of many pandemic led restrictions. Capacity limits, mask mandates and social distancing requirements are being removed and many of us are spending more time doing the things we enjoyed prior to the onslaught of COVID-19. There is no question the pandemic created serious financial challenges for millions of Americans, yet many people found opportunity to improve their financial standing. Fewer options for travel, dining and entertainment reduced costs, while the government stimulus packages helped maintain or increased available funds. Personal savings surged, and lower credit card balances and fewer missed payments spurred an uptick in average credit scores. Sadly, at the same time, many consumers struggled to make ends meet as they faced job loss, illness or cared for ill friends and family. As the world starts to reopen and things begin to feel a bit more normal, many people have questions about how they can improve (or protect their newly improved) credit scores and prepare for a financial healthy summer. One of the best places to start is by checking your credit report. You can get a copy of your Experian credit report and a FICO Score at no cost every 30 days by enrolling in our free service. When you enroll you not only receive a free credit report and score each month, but also have access to other services that can help you protect your financial health, including credit monitoring and alerts and credit card and loan offers that are tailored to you. The belief that checking your own credit report will hurt your credit scores is a common misconception. You should check both your credit report and scores often. You can also get a free credit report from each of the three bureaus once every week at www.annualcreditreport.com through April 2022. In addition to getting your free credit report from Experian, here are five other things you can do to improve or maintain your credit standing this summer: 1. Prepare for big purchases. Regularly checking your credit report and credit scores is always a good idea. This is especially true if your summer plans include applying for new credit cards, auto loans or a mortgage. I recommend getting a copy of your credit report and credit scores three to six months ahead of applying for new credit, especially if it’s a major purchase. Doing so can help you ensure there are no signs of identity theft and that your credit scores are as good as they can be when you apply. Use this link to get a free copy of your Experian credit report with a FICO Score. 2. Have a summer spending plan. After many months spent at home with little to do, it may be hard to avoid the temptation to overspend. It’s great that we can pick up canceled travel plans and get together with friends and family, but don’t try to make up for lost time at the expense of your financial health. Create a budget outlining what you can afford to spend this summer and build your plans from there. Doing so can help you avoid the temptation to overspend and prioritize what’s important to you. 3. Get credit for paying your bills on time. While this summer may be filled with less Netflix binging than last summer, you can still use your on-time bill payments to your advantage. Experian Boost allows you to get credit for paying your streaming service, cell phone, internet, utility bills and other bills on time. 4. Avoid missed payments. Nothing will hurt your credit scores more than missed or late payments. To maintain a positive credit history, make a plan to catch up on any missed payments and contact your lenders if you think you may fall behind. Sometimes summer plans can disrupt routines. Enrolling in autopay can be a helpful way to stay on a payment schedule that works for you. 5. Keep your card balances low. Your utilization rate, or balance-to-limit ratio, is an important factor in determining your credit scores. It is calculated by adding all your credit card balances at any given time and dividing that amount by your total credit limit. Lenders typically like to see ratios of 30% or less, and people with the best credit scores often have very low credit utilization ratios. A low credit utilization ratio tells lenders you haven't maxed out your credit cards and likely know how to manage credit well. Keep in mind that if you use your credit cards for summer travel plans or vacations and pay your balances down when you return home, you may still see a temporary drop in your credit scores. Your lender reports your account status about once a month, so it could be several weeks before your report is updated. Scores calculated after your report is updated will reflect the paid off amount. Depending on when you made a payment, it could take a full billing cycle before your credit report is updated and your credit score reflects those changes. Remember, credit can be a financial tool, but debt is a financial problem. If you’re looking for more resources on credit education, head to the Ask Experian blog or join us for an upcoming Credit Chat every Wednesday at 3 p.m. EST on Twitter. Until then, I hope you have a happy, safe and financially healthy summer.
By Destiny White All genders deserve an equal spot at the table, and this is especially true for financial equality. Unfortunately, women have faced disproportionate financial opportunities in comparison to men. In this week’s #CreditChat, in honor of Women’s Equality Day, we brought awareness to the financial challenges that women in particular face. It is important for women to advocate for themselves and their worth in the workplace. A study from “Women Don’t Ask” says that 20 percent of adult women say they never negotiate at all, even though they realize the importance of negotiation. Men negotiate four times as often as women. Another study shows that women who consistently negotiate earn at least $1 million more in their lifetime compared to those who do not. Check out these negotiation tips for women to learn to remain competitive in the workplace. Adding to the issue of the percentage of women who don’t negotiate, the COVID-19 pandemic has drastically affected women and girls in the workforce. We are living in difficult times, and there are resources available for women to thrive financially. Experian has different resources available to empower women financially. Check out this episode of our Level Up leadership podcast about pursuing gender balance, and Experian’s Inclusion Forward program, which is aimed to close the financial wealth gap and create more financial opportunities for those in need. Additionally, Experian has partnered with Black Girl Ventures, which serves to increase awareness and support of Black and brown women of color entrepreneurs with businesses related to financial wellness and wealth building. Our weekly #CreditChat started in 2012 to help our community learn about credit and important personal finance topics (e.g. saving money, paying down debt, improving credit scores). Each chat is hosted by @Experian on Twitter and all are welcome to participate. DM us any questions. This week, we discussed financial challenges women face and resources to help in honor of Women’s Equality Day this year. Topic: Women’s Equality Day: How Women (and Men) Can Continue to Strive for Financial Equality When: Wednesday, August 25, 2021 at 3 p.m. ET. Where: Join the live hashtag discussion. This panel included: Leslie H. Tayne, Esq: Founder and Managing Director of Tayne Law Group, P.C. (f/k/a The Law Offices of Leslie H. Tayne, P.C.); Beverly Harzog: Credit Card Expert and Consumer Finance Analyst for U.S. News; Paulina Likos: Investing Reporter at U.S. News; Jennifer White: Consumer Education and Advocacy Expert at Experian; Rod Griffin: Senior Director, Consumer Education and Advocacy, Experian and Christina Roman: Consumer Education and Advocacy Manager at Experian. Questions Discussed: What does financial equality mean to you? What are some barriers to financial equality that are specific to women? What financial resources are available to help women build wealth? How do we ensure financial equity for women who have left the workforce and are coming back? How can men help women balance work and parenting? How can men help promote women in the workplace? How do women advocate for equitable treatment in the workplace? What are some work trends emerging from the pandemic that can help to promote equity for women in the workplace? What are some tips for women who strive to be entrepreneurs? What are some resources women can turn to if they are struggling to make ends meet in their current situation? Check out our complete list of upcoming personal finance Twitter chats here.
By Destiny White Starting your first job can bring on a whirlwind of emotions and questions, especially when it comes to how you’ll spend your money. As a teen or young adult, there are many financial considerations to keep in mind when you get your first job. You’ve done the hard part of landing a job, but this is only one part of the journey to gain and maintain financial success. In no particular order, here are five useful tips if you’re feeling like a deer in headlights when it comes to making, budgeting, and spending your own money in the real world. Create a budget plan This is the most important way to get a grip on your finances. The steps to setting up a budget include calculating your net monthly income, picking a budgeting method, and monitoring your progress. It is suggested to use the 50/30/20 rule to map out a basic framework for your budgeting – give yourself an allowance of 50% of your income for your basic needs, allow 30% of your income for things you want, and dedicate 20% of your income to savings and debt repayment. When saving your money, it is also recommended to automate your savings by opting for your bank to automatically send portions of your paycheck to a savings account on a periodic basis. Get Ready for Retirement This may seem far off, but this is a crucial step for your financial journey. Your 401(k) is your friend. What is a 401(k) and why is it so important? It is an employer-sponsored retirement plan to which an employer may match a portion of an employee’s financial contributions. Look into what policy your new job has in place for saving up for retirement and invest a portion of each paycheck towards your 401(k). This will help set you up for future success, keeping in mind that the traditional retirement age in the U.S. is 64. Additionally, be sure to look into any other benefits programs available to you as an employee to keep you healthy while not breaking the bank. Debt, Be Gone As I mentioned in the first tip, a portion of your budget should go towards paying off any debts owed, which for most young adults include student loans, credit card debt, and loans of any kind. 28% of debt for the average 18- to 24-year-old is from student loans. Paying off student debt, for many, feels like a clean slate. It is important to note that the COVID-19 pandemic has put a strain on many in their journey to paying off their student loans. You can find details of how the U.S. Department of Education is responding to the COVID-19 pandemic and student loans on the Federal Student Aid website. Commit to Learning About Money You can become a money expert, no matter your age. Every day you can work towards being better at managing your finances by reading personal finance blogs and books, listening to personal financial podcasts, and even speaking with financial advisors. Remember to choose reliable sources during this journey, and especially look for sources who have financial credentials. Find out what it means to be financially literate. Establish Credit Credit has the potential to unlock financial opportunities for the future. With that said, it is crucial to start building credit if you have not already. Here are some ways to establish credit for the first time. Setting up automatic payments and getting a low-limit credit card are great ways to start. — In this week’s #CreditChat, we will answer all of your questions about financial considerations when you get your first job. Your financial journey does not have to be daunting, and we’re here to help you each step of the way. Tune into our live #CreditChat hashtag discussion on Twitter at 3 p.m. ET. Our weekly #CreditChat started in 2012 to help our community learn about credit and important personal finance topics (e.g. saving money, paying down debt, improving credit scores). Each chat is hosted by @Experian on Twitter and all are welcome to participate. DM us any questions. This week, we’ll discuss money advice to consider when you are in the job hunt. Topic: Financial Considerations When You Get Your First Job When: Wednesday, August 4, 2021 at 3 p.m. ET. Where: Join the live hashtag discussion. The panel will include: Leslie H. Tayne, Esq: Founder and Managing Director of Tayne Law Group, P.C. (f/k/a The Law Offices of Leslie H. Tayne, P.C.); Beverly Harzog: Credit Card Expert and Consumer Finance Analyst for U.S. News; Lawrence D. Sprung: CFP® President of Mitlin Financial, Inc.; Rod Griffin: Senior Director, Consumer Education and Advocacy, Experian and Christina Roman: Consumer Education and Advocacy Manager at Experian. Gift Card Giveaway Enter here for a chance to win a $50 Amazon gift card! We will be announcing a winner at the end of the chat. Entry Period: Raffle open now and closes at the end of this chat at 4 p.m. ET. Complete rules here. Questions We’ll Discuss: What was your first job? If you could give your younger self one piece of financial advice when entering the workforce what would it be? What financial tips do you have for teens and young adults in the workforce? What are some things to consider when starting your first full time job? How can you create a budget to help you get the most out of your new income? What are some common financial mistakes people make when they first begin working? How soon after getting your first job should you start contributing to your 401(k) or other retirement plan? What should you know when deciding which employment benefits to sign up for? How can you avoid the temptation to spend more than you make? How can having your own income help you begin building your credit history? Any final tips for those entering the workforce? Check out our complete list of upcoming personal finance Twitter chats here.
Every week, we talk about important data and analytics topics with data science leaders from around the world. You can subscribe to the DataTalk podcast on iTunes, Google Play, Stitcher, SoundCloud, and Spotify. DataTalk features data science leaders at MIT, Caltech, United Nations, Gartner, Twitter, Salesforce, Amazon, UBER, IBM, LinkedIn, Spotify, Dow Jones, and dozens of other startups and top data companies. In this week’s #DataTalk, we chat with Karly Rowe, Vice President of Patient Access, Identity, and Care Management Product at Experian Health, about the ways Experian leverages real-world data to help healthcare organizations today, especially while tackling COVID-19. Karly discusses the three main roles Experian Health takes on; including revenue cycle management, creating tools for patient engagement, and cure management for patients. She also talks about the future of health data and Experian's innovative healthcare solutions. Video Highlights from the Conversation: About Experian Health Experian's Role During the COVID-19 Pandemic The Future of Health Data Experian Healthcare Solutions Identity-Proofing at Experian Health This show is hosted by Destiny White and Mike Delgado. Please reach out with suggestions for future topics or guests. You can also catch the full video interview here. About Karly Rowe Karly Rowe is responsible for the Patient Access, Identity, and Care Management product portfolios at Experian Health. With a diverse background across credit, retail, and healthcare, Karly is responsible for finding new ways to leverage Experian’s data and analytical capabilities to develop new, innovative solutions for the healthcare industry. Karly holds a Master of Business Administration from Arizona State University and a Bachelor’s degree in Marketing Management and Retail Management from Syracuse University. About Experian Health Healthcare is complex, but the power, depth, and breadth of Experian data, combined with our technology solutions, can make it simpler. Thousands of providers count on Experian Health for revenue cycle management, identity management, patient engagement, and care management solutions. Experian Health works across the healthcare journey to improve the patient experience, make providers more effective and efficient, and enhance and simplify the overall healthcare ecosystem. More than 60% of all U.S. hospitals — along with thousands of medical practices, labs, pharmacies, and other risk-bearing entities — partner with Experian Health because they see efficiency gains in their operations, more dollars collected, and an enhanced patient experience. They recognize that data-driven insights can drive results and care. Learn more about what Experian Health is doing to transform healthcare by visiting Experian Health's LinkedIn, and this recent guide that dives into the importance of identity management within healthcare.