At A Glance
Black Friday 2023 revealed that consumers didn’t stop spending, they shopped more selectively. They bought earlier, prioritized mobile, and valued convenience and flexibility. For 2024, marketers should prepare sooner, unify data across channels, and focus on personalized, omnichannel experiences powered by Experian’s identity and audience solutions.In this article…
Holiday 2024 campaign planning is already underway, and the competition for attention will be fierce. Before budgets are finalized and promotions launch, it’s worth taking a data-led look at trends from Black Friday 2023, and what that means for your 2024 strategy.
Experian’s data shows that although shoppers remained cost-conscious, they didn’t stop spending. They simply changed how they spent—shopping earlier, mixing online and in-store purchases, and prioritizing value and convenience. For marketers, these behaviors highlight the importance of connected, data-driven experiences built on trusted identity and insight.
2025 Holiday spending trends and insights report
Download our latest report, in collaboration with GroundTruth, for data-driven insights you can use to refine your messaging and reach the right audience in their preferred channels this holiday season.
What 2023 taught us about holiday spending
Consumer spending slowed but didn’t stop. Inflation and cautious budgets reshaped buying habits, yet U.S. shoppers spent a record $9.8 billion online, a 7.5% increase year-over-year. In-store visits grew 4.6%, proving omnichannel engagement is now standard. Shopify also reported $4.1 billion in global sales across apparel, beauty, and home goods, with 75% of purchases on mobile.
Key takeaway for 2024
Consumers didn’t stop spending, they became more deliberate. Marketers must meet value-conscious shoppers with connected, data-driven experiences across every channel.
When consumers shopped in 2023
Shoppers didn’t wait for Black Friday weekend. Experian’s 2023 Holiday spending trends and insights report found that early deal-seeking peaked in October, as shoppers responded to pre–Black Friday promotions. Cyber Week (Black Friday through Cyber Monday) still played a major role, representing 8% of total holiday spending.
Key takeaway for 2024
Start promotions earlier and align creative, audience targeting, and measurement strategies by mid-summer to capture early intent.
View our 2025 Holiday spending trends and insights here.
Behavioral spending trends to expect in 2024
Marketers can expect several 2023 Black Friday trends to continue through the 2024 holiday season:
Online and mobile will dominate
Online spending continues to outpace in-store, and mobile is leading the charge. In 2023, 54% of all online Black Friday sales occurred on mobile, up 10% year-over-year. Optimizing mobile UX, digital wallets, and push notifications will be critical to keep brands visible at the point of decision.
Consumers will shop earlier
Gallup found that one in four consumers now starts holiday buying by September. Marketers need to push planning and production cycles forward and launch early-bird incentives across digital and in-store channels.
Experiences over things as gifts will grow
A growing segment of shoppers, particularly those with higher disposable income, are gifting experiences (concert tickets, classes, travel packages) over physical items. In a 2023 survey, one in five respondents said they’d prefer to get an experience as a gift over an item. Retailers can adapt by bundling tangible gifts with experiences or hosting “giftable” events that deepen engagement.
Preference for digital channels will continue
Connected TV (CTV) ad spend is expected to grow 20% in 2024, offering new opportunities to reach audiences where they watch. With Experian’s identity and audience solutions, you can target consistently across CTV, social, and digital platforms to manage frequency and performance more effectively.
What consumers bought in 2023
Clothing and electronics led both in-store and online purchases in 2023, followed by toys, health and beauty, and household appliances.
| Category | Percent of in-store buyers | Percent of online buyers |
|---|---|---|
| Clothing and accessories | 82% | 79% |
| Electronics | 73% | 66% |
| Toys | 49% | 44% |
| Health and beauty | 48% | 44% |
| Household appliances | 44% | 36% |
These patterns show that trusted brands win across every channel. Marketers can use Experian’s purchase-based and category-specific audiences to target high-intent buyers ready to buy both online or in-store.
Marketing strategies that worked in 2023
Last year was a year of growth, albeit slow growth, despite economic uncertainty. Here are some of the marketing strategies deployed that contributed to this growth.
Influencer collaborations
Influencers shaped shopping behavior more than ever: seven in 10 shoppers said creator recommendations influenced a purchase. Live product showcases and social content helped brands reach new audiences and reinforce trust.
Cross-channel marketing campaigns
Successful brands unified experiences across email, SMS, CTV, and web.
To maximize sales during the Cyber Five holiday season, activate Experian Audiences as part of your omnichannel campaign. Our offerings include meticulously curated behavioral segments based on discount indicators such as Black Friday, Cyber Monday, and Coupons/Sales. These segments help you target shoppers who are ready to take advantage of your promotions and are primed for early conversion. Our marketing data was ranked #1 in accuracy by Truthset, which means you can power better marketing initiatives, like insights, targeting, and measurement using the highest rated data.
App-only and loyalty offers
App-exclusive deals boosted app-driven sales by 12% year-over-year. Brands that offered exclusive deals through their mobile apps incentivized customers to download and use the app for their purchases, which helped to increase sales through a dedicated channel.
Limited-time and early-access offers
Flash deals, one-day sales, and member-only previews continued to drive urgency during Cyber Week. Retailers that offered limited, targeted value (like Bath & Body Works single-day storewide promotions) achieved higher conversion efficiency than broad discounting.
Predictions for Black Friday 2024
Based on what we’ve seen in 2023, we expect the following trends to shape consumer behavior on Black Friday and beyond in 2024.
Mobile will lead digital sales
Expect mobile to exceed 55% of online sales. Black Friday mobile orders increased from 2022 to 2023, with over 50% of all Black Friday sales occurring on smartphones.
As a marketer, this means you should ensure your website is optimized for smartphones and tablets. Ensure load speed is quick, navigation is simple, designs are intuitive, and mobile payment options are available. You also have an opportunity to invite your customers to sign up for SMS or push notifications so they can shop deals immediately after they’re rolled out.
While mobile should be a priority, we still recommend investing in multiple channels to capture online shoppers everywhere they’re buying. Our Offline and Digital Graphs can help you unify data, capture user activity, and view your target audience holistically to optimize ad spend, allocate resources effectively, and improve ROI.
Early planning will define success
Brands will finalize creative and inventory by midsummer to meet September shoppers. Data enrichment can help you prepare early Black Friday promos by providing deeper insights into your customers and what they want.
On average, Experian has 250 behavioral and demographic marketing attributes per individual, which means we can decorate households and people with marketing data to get a full customer profile and fill in any gaps you have on your audience. You can also consider implementing sell-side targeting to help your promotions reach the right people.
BNPL usage willrise
As inflation persists in the U.S., shoppers will still be looking for ways to stretch their money this year, and many may seek out BNPL arrangements. According to Deloitte, 37% of shoppers have used these services, and these arrangements have proven to increase conversions by up to 30%.
With so many shoppers wanting the financial convenience of making large purchases without the immediate financial burden, marketers can use data enrichment to identify their target segments most likely to use BNPL and create personalized offers and promotions for them. Your strategy should include high-value offers and messaging that appeal to budget-conscious shoppers and a checkout optimized for BNPL options.
Channel switching will surge
Consumers will move fluidly between mobile, web, and in-store experiences, which means integrating data from various touchpoints will be crucial to understanding and predicting customer behavior. Marketers must develop cohesive omnichannel strategies with consistent messaging and promotions across channels. Your campaigns should span multiple channels so customers can engage with your brand in various ways.
We work with major platforms, marketers, and agencies, which means we have existing partnerships across the ecosystem for you to connect with and bring your consumer data to life to meet your needs.
Paid search will drive the most sales
Adobe reported paid search as the largest revenue driver during Cyber Week 2023, responsible for 30% of online sales. In 2024, marketers should prioritize paid search strategies and focus on using relevant, high-performing keywords for your campaigns. You can continuously refine your strategies using AI and data analytics to target high-intent customers. Additionally, integrating insights from customer behavior data will help you create more personalized, impactful ad copy and heighten the effectiveness of your paid search efforts.
How Experian enables 2024 holiday success
Experian’s marketing solutions help brands connect identity, insights, and outcomes across every touchpoint:
- Audience intelligence. Activate curated seasonal and behavioral audiences based on verified purchasing and discount-seeking patterns.
- Identity connection. Link ad exposures to household and individual behaviors through Experian’s Digital Graph connecting digital and offline data for a unified customer view.
- Omnichannel activation. Reach shoppers across more than 150 channels through our data and technology partnerships.
- Performance measurement. Use Experian Outcomes and lift analysis to tie spend directly to visits, conversions, and sales impact.
Drive your 2024 holiday success with Experian
The brands that win Black Friday 2024 will be those that plan early, act confidently, and measure with accuracy. Experian’s identity and data foundation powers connected commerce across every channel.
Get in touch with our team to plan your 2024 Black Friday and holiday campaigns.
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Experian Marketing Services and Data Quality President Genevieve Juillard recently sat down with Zach Rodgers, host of the AdExchanger Talks podcast to discuss the future of identity, the importance of data transparency and privacy, and our recent acquisition of Tapad. Genevieve focused on the opportunity for our industry to reimagine an advertising ecosystem that is resilient and adaptable; one that takes advantage of emerging data and prioritizes data transparency and consumer privacy. She also discussed the importance of advertising strategies that put consumers at the heart of every decision and give them more control over their data. Genevieve shared with AdExchanger that Experian’s acquisition of Tapad, a global leader in digital identity resolution, was a natural fit for our company. Tapad’s approach and role in the ecosystem is very much aligned with Experian’s, which is to develop solutions that are resilient to industry and consumer changes. The combination of our capabilities supports interoperability across all types of identifiers, both online and offline, and will position us to help our clients navigate the post-third-party cookie world. To learn more about Experian’s plans to support an effective advertising ecosystem that will evolve with our dynamic industry, listen to the full podcast Embracing ‘Healthy Fragmentation’ In Ad Tech, With Genevieve Juillard. Get in touch

It’s been over a year since Google announced they’d be deprecating the third-party cookie and in that time there’s been a major focus on two types of cookieless identity solutions. Identity vendors and marketers are strategizing which of these two future solutions best fits their needs so they can achieve privacy-safe scale once third-party cookies are no longer available for use on Chrome. Let’s break down these solutions and the considerations marketers need to take into account when deciding what partners to move forward with in the future of identity resolution. Authenticated Traffic Solutions Authenticated traffic solutions (ATS) are a type of digital identification that asks the end-user to identify themselves via personal information, most commonly email address. Often, you’ll see self-authentication at the point of entry to a website that asks you to create an account or login immediately to access the content you are seeking. 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Tapad launches global privacy-safe solution to provide continuity in the absence of third-party cookies Switchboard, a module within The Tapad Graph, will connect emerging cookieless identifiers to traditional IDs, creating a more holistic view of the consumer and driving value exchange within the advertising ecosystem Tapad, part of Experian, a global leader in cross-device digital identity resolution, and a part of Experian, announced today the launch of Switchboard, a first-of-its-kind solution to help navigate the evolving cookieless landscape. Switchboard, a module within The Tapad Graph, will operate as a global, privacy-safe solution to provide continuity in the absence of third-party cookies by connecting new cookieless identifiers to traditional digital IDs for a comprehensive view of consumers and their digital touchpoints. Switchboard will enable interoperability across the growing number of these digital identifiers and the value exchange between publishers, content creators and consumers. Leading digital identity solutions partnering with Tapad, part of Experian at the launch of Switchboard include Unified ID 2.0, ID5, Lotame Panorama ID, BritePool, Retargetly IDx and Audigent Halo ID. Tapad, part of Experian plans to expand support to additional identity solutions on an ongoing basis. In addition to these identity solutions, early partners across the ecosystem include The Trade Desk, Amobee, Martin, ShareThis, Eyeota and Catalina. “This diverse group of launch partners and testing customers will prove that Switchboard is an important tenet for the future of identity resolution. We’re excited to be proactive in our approach to give marketers time to adapt new solutions and test their function in tandem with the third-party cookie, while continuing to give our customers flexibility and control,” said Mark Connon, General Manager of Tapad, part of Experian. “Facilitating access and usage of 1st party identifiers is crucial to help marketers prepare for the cookieless future. Thanks to Switchboard, ID5's cookieless IDs will be available to a wider audience of brands and agencies and enable them to run effective, data-driven campaigns beyond the third-party cookie,” said Mathieu Roche Co-founder & CEO of ID5. Switchboard provides value across the marketing and advertising ecosystem as the need for the ability to support multiple cookieless ID’s across ad tech increases throughout 2021. With a decade of expertise creating digital identity resolution products, Tapad, part of Experian is poised to solve this challenge through innovation and quality, privacy-safe data-driven solutions. “Interoperability is paramount for brand marketers, agencies, publishers and platforms if we want to support an open and free Internet and break free of the stranglehold of walled gardens,” said Pierre Diennet, Global Partnerships at Lotame. ”Lotame Panorama ID’s participation in Switchboard reflects our steadfast commitment to collaborating across and within the industry and providing value to all of its players.” “As advertisers continue to contemplate the future of identity, Amobee is proud to partner with Tapad, part of Experian on this next-generation solution to provide a comprehensive view of consumers,” says Bryan Everett, Senior Vice President of Global Business Development at Amobee. “With the imminent loss of cookies, advertisers must think creatively in order to respectfully engage consumers in a privacy-compliant way and Switchboard can play an important role in addressing their respective identity needs.” Tapad, part of Experian is welcoming identity solutions and Tapad Graph customer participation in Switchboard throughout 2021. Stayed tuned for more updates and information on Switchboard in the coming months. Get in touch