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AI won’t save your holiday advertising campaign

by Colleen Dawe, VP, Advertiser Partnerships 4 min read October 16, 2025

At A Glance

AI can make your holiday advertising more efficient, but identity makes it accurate. This season, the brands that connect their AI tools to a strong identity foundation will see measurable performance.

Originally appeared in Adweek

This holiday advertising season, identity is the real differentiator

Marketers are betting big on AI to run their holiday advertising, using it to build predictive audiences, generate creative at scale, and optimize media buys in real time. The draw is clear: greater efficiency, delivered at scale.

But here’s the problem: without a solid identity foundation, AI is just guessing. And in a year when consumers are cautious and competition is fierce, guesses won’t deliver the outcomes you need.

Experian’s 2025 Holiday spending trends and insights report shows that success this season will depend on connecting the right data to the right audiences in real time.

Are shoppers really using AI to make holiday purchases?

Not yet. Only 12% of consumers plan to use AI tools to shop this season, mostly for finding discounts. Instead, trusted influences (like retailer websites, product reviews, and recommendations) still guide buying decisions.

For marketers, that’s a signal to focus on credibility and connection. AI can support your holiday advertising strategy, but trust still wins the sale.

Consumer sentiment heading into the holidays is low, but that could mislead marketers

How marketers are really using AI in holiday advertising

Behind the scenes, AI is working overtime. Teams use it to segment audiences, test creative, and optimize media in real time. These capabilities are powerful, but only if they’re grounded in accurate, persistent data.

Think about the typical holiday shopper. They may browse a product online, validate it in store, and finally purchase days later from a different device than they used while browsing. If AI isn’t anchored in identity, it struggles to connect those touchpoints. Instead of amplifying relevance, it amplifies noise.

Why identity is the GPS for AI-driven holiday advertising

Identity is what turns AI from a blunt instrument into an accurate tool. By unifying fragmented signals across channels and devices, identity provides the consistent consumer view that AI needs to be effective.

With that foundation, AI can do more than churn out models. Instead, it can:

Identify the right audiences and filter out waste

Personalize with context, not just scale

Measure real outcomes, linking exposures to visits and purchases

Identity doesn’t just improve efficiency; it creates accountability. And in a season where every holiday advertising campaign dollar is scrutinized, accountability is the difference between investment and waste.

How to turn complexity into clarity this holiday season

This year’s holiday advertising season is complicated. Marketers are confident, consumers are cautious, and AI is somewhere in the middle. The challenge isn’t just speed or volume, it’s accuracy.

By pairing AI with identity, you can adapt to real behavior instead of assumptions. You can build campaigns that are consistent across connected TV, retail media, and social platforms. And you can prove results when it matters most.

AI isn’t a holiday miracle. But when it’s powered by identity, it can give you clarity in a noisy season and proof of performance when budgets are under scrutiny.

What’s the real takeaway for marketers this season?

Don’t assume AI alone will save your holiday advertising strategy. It won’t. Consumers still trust human voices more than machines, and your AI models are only as strong as the data beneath them. Identity is the difference between guesswork and accuracy, between activity and impact.

This holiday season, the winners won’t be the brands that simply spend more or automate faster. They’ll be the ones that put identity at the core of their AI strategy and meet consumers where they really are.

Download Experian’s 2025 Holiday spending trends and insights report to see where consumers are spending and how identity can help your holiday advertising campaigns more effective.


About the author

Colleen Dawe, VP, Advertiser Partnerships, Experian

Colleen Dawe

VP, Advertiser Partnerships, Experian

Colleen Dawe is VP, Advertiser Partnerships at Experian Marketing Services, where she oversees revenue growth and client success, helping advertisers harness data and identity to fuel marketing strategies. With over 15 years of experience spanning TV and digital media, she brings deep expertise in data, identity, activation, and measurement to help her clients connect innovation with business outcomes.


Holiday advertising FAQs

Why isn’t AI enough on its own for holiday advertising?

AI works best when it’s grounded in accurate data. Without identity, it can’t connect actions across devices or channels, which limits its effectiveness.

How does identity improve AI-driven campaigns?

Identity creates a single, persistent view of your audience. That means AI can personalize content, measure conversions, and cut waste with far greater accuracy.

What does “identity” mean in marketing terms?

It’s the data layer that connects people across their devices, browsers, and behaviors—so your campaigns reach real individuals.

How can marketers prove ROI in holiday advertising?

By tying exposure to verified outcomes—like store visits or purchases—using identity-linked data. That’s how Experian helps brands move from impressions to impact.


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To authenticate or not to authenticate?

It’s been over a year since Google announced they’d be deprecating the third-party cookie and in that time there’s been a major focus on two types of cookieless identity solutions. Identity vendors and marketers are strategizing which of these two future solutions best fits their needs so they can achieve privacy-safe scale once third-party cookies are no longer available for use on Chrome. Let’s break down these solutions and the considerations marketers need to take into account when deciding what partners to move forward with in the future of identity resolution. Authenticated Traffic Solutions  Authenticated traffic solutions (ATS) are a type of digital identification that asks the end-user to identify themselves via personal information, most commonly email address. Often, you’ll see self-authentication at the point of entry to a website that asks you to create an account or login immediately to access the content you are seeking. E-commerce sites use authentication to keep track of consumer purchases and inform advertising decisions for that customer; and publishers use it to tailor featured content, or, more importantly for this discussion, leverage it within the ad ecosystem for targeting. While authentication can provide very valuable user data for audience segmenting and targeting, it can be limited in scale for a single publisher to leverage and monetize on their own. That’s why some identity vendors have worked to integrate themselves within as many publisher authentication modules as possible, so that they can create an aggregate of scale for the ad ecosystem to tap into. But, even this isn’t going to deliver the reach marketers truly thirst for. Alternatively, Facebook has the scale for authenticated traffic, but they keep their data inside a walled garden, so the utility of those authenticated users is only valuable within the Facebook ecosystem. So how can authenticated traffic solutions increase scale to broaden the scope of identifiers they can collect and leverage? Hint: a few of the biggest players have already figured it out. It’s the single sign-on. Google is probably the largest purveyor of a single-sign on solution that can directly impact advertising capabilities. Can you think of a site you visit that doesn’t offer a sign-in with your existing Google account? It’s a short list. Google has integrated themselves into so many applications and publishers that “Login with Gmail” is just second nature (you pictured the Gmail logo when you read that, didn’t you?). Now, if you’re about to purchase something you found off an Instagram ad, or perhaps a retailer you buy from regularly, you’ve probably noticed options to proceed with your checkout via “Amazon pay” or “Apple pay”. These are also single-sign ons. You’re authenticating yourself through Amazon or Apple to that retailer in exchange for A- the safety and security that Amazon or Apple provide for your financial information and B- skipping the annoying process of manually entering personal information over and over again at point of sale. It’s starting to sound like there’s a lot of authenticated data out there isn’t it? Well, that’s true, but again, Amazon and Apple are walled gardens. Amazon is working diligently to build out their own ecosystem to leverage their content and retail channel data for a holistic offering. And Apple keeps user data very close to the chest, constantly limiting its utility for themselves and advertisers. So what is identity resolution doing about it? The Trade Desk announced their solution; Unified ID 2.0, which promises to leverage email authenticated identity for a truly scaled solution for publishers via Javascript through Prebid. By handing over UID2.0 to an independent unbiased organization like Prebid, The Trade Desk is creating instant scale and trust in their solution. Unauthenticated Traffic Solutions Unlike ATS, unauthenticated traffic solutions do not rely on a log-in to identify a user, but they also don’t rely on third-party cookies. Instead, unauthenticated solutions (UATS) leverage their existing streams of real-time data through Javascript on publisher sites or an SDK (software development kit used by apps). The type of information UATS solutions can collect via Javascript or SDK vary, but it can include IP address, user agent and device level info. But being able to read this information at the point of entry to a website does not make a quality identifier. The best unauthenticated solutions will have the ability to set or ingest this information into a unique ID through an infrastructure with incredibly fast speed that can process trillions of anonymous data signals across multiple channels and devices. And even more so, be able to interpret those signals into a profile using machine learning– all at the moment a user enters a domain. It sounds complicated because it is, but it also has a lot of potential. The identity space cannot rest solely on authenticated traffic solutions, because, as you can see, it could limit ownership and operability to just a few power players/walled gardens. This doesn’t help the larger ecosystem monetize and personalize ad inventory. The right unauthenticated solution, however, can unify cross-device individuals and households at scale, because they’re integrated on the broadest number of publishers/SDKs across platforms, have the best algorithms to build confident connections between identifiers, and are universally transactable across the most common sell and demand side platforms. Think of it as the perfect partner- speaking a common language that everyone in the ecosystem understands and acts on. Today more than twenty cookieless identifiers are available in market for the ad ecosystem, and Google hasn’t even announced a date of deprecation. It’s important to be on the lookout for differentiators like scale and precision. Most importantly, choosing a truly cross-device partner will be key, especially as more digital devices and IDs grow in adoption, like CTV has this past year. Taking advantage of both What we will come to find, once the third-party cookie is obsolete, is that choosing just one of these solution types, or partners, will be a disadvantage. The more the industry comes together to collaborate on solutions, the more apparent it is that both of them have value, and thus employing both solutions will give marketers the best opportunities. Tapad, now part of Experian, recently announced the launch of Switchboard; a module within our identity solution; The Tapad Graph, to create this agnostic interoperability for identifiers of all types, and choice and control for the ad tech vendors and marketers who want them. By instantly creating the ability to partner with multiple solutions, Tapad + Experian is ensuring that all use cases for the third-party cookie live on in our cookieless future. Get in touch

Published: Feb 24, 2021 by Experian Marketing Services

Tapad launches global privacy-safe solution to provide continuity in the absence of third-party cookies

Tapad launches global privacy-safe solution to provide continuity in the absence of third-party cookies Switchboard, a module within The Tapad Graph, will connect emerging cookieless identifiers to traditional IDs, creating a more holistic view of the consumer and driving value exchange within the advertising ecosystem Tapad, part of Experian, a global leader in cross-device digital identity resolution, and a part of Experian, announced today the launch of Switchboard, a first-of-its-kind solution to help navigate the evolving cookieless landscape. Switchboard, a module within The Tapad Graph, will operate as a global, privacy-safe solution to provide continuity in the absence of third-party cookies by connecting new cookieless identifiers to traditional digital IDs for a comprehensive view of consumers and their digital touchpoints. Switchboard will enable interoperability across the growing number of these digital identifiers and the value exchange between publishers, content creators and consumers. Leading digital identity solutions partnering with Tapad, part of Experian at the launch of Switchboard include Unified ID 2.0, ID5, Lotame Panorama ID, BritePool, Retargetly IDx and Audigent Halo ID. Tapad, part of Experian plans to expand support to additional identity solutions on an ongoing basis. In addition to these identity solutions, early partners across the ecosystem include The Trade Desk, Amobee, Martin, ShareThis, Eyeota and Catalina. “This diverse group of launch partners and testing customers will prove that Switchboard is an important tenet for the future of identity resolution. We’re excited to be proactive in our approach to give marketers time to adapt new solutions and test their function in tandem with the third-party cookie, while continuing to give our customers flexibility and control,” said Mark Connon, General Manager of Tapad, part of Experian. “Facilitating access and usage of 1st party identifiers is crucial to help marketers prepare for the cookieless future. Thanks to Switchboard, ID5's cookieless IDs will be available to a wider audience of brands and agencies and enable them to run effective, data-driven campaigns beyond the third-party cookie,” said Mathieu Roche Co-founder & CEO of ID5. Switchboard provides value across the marketing and advertising ecosystem as the need for the ability to support multiple cookieless ID’s across ad tech increases throughout 2021. With a decade of expertise creating digital identity resolution products, Tapad, part of Experian is poised to solve this challenge through innovation and quality, privacy-safe data-driven solutions. “Interoperability is paramount for brand marketers, agencies, publishers and platforms if we want to support an open and free Internet and break free of the stranglehold of walled gardens,” said Pierre Diennet, Global Partnerships at Lotame. ”Lotame Panorama ID’s participation in Switchboard reflects our steadfast commitment to collaborating across and within the industry and providing value to all of its players.” “As advertisers continue to contemplate the future of identity, Amobee is proud to partner with Tapad, part of Experian on this next-generation solution to provide a comprehensive view of consumers,” says Bryan Everett, Senior Vice President of Global Business Development at Amobee. “With the imminent loss of cookies, advertisers must think creatively in order to respectfully engage consumers in a privacy-compliant way and Switchboard can play an important role in addressing their respective identity needs.” Tapad, part of Experian is welcoming identity solutions and Tapad Graph customer participation in Switchboard throughout 2021. Stayed tuned for more updates and information on Switchboard in the coming months. Get in touch

Published: Feb 09, 2021 by Experian Marketing Services

Introducing Switchboard

Adapt with Tapad, a part of Experian Leading browsers have made public announcements and technical deployments to reduce the digital advertising accessibility of third-party cookies for data collection, storage, and sharing due to growing privacy concerns. As a result, there has been growing momentum to find an alternative via cookieless IDs, with the intent to create a replacement that helps ensure continuity across the ecosystem.  At Tapad we’ve chosen to approach the market with a solution that provides agnostic interoperability for these cookieless identifiers, so that marketers can continue to work with the identity providers of their choice while maintaining the most holistic view of consumers across digital touchpoints. Introducing switchboard Switchboard is a module within The Tapad Graph that leverages our core capabilities across machine learning and identity management to provide a connection between traditional digital identifiers and the new wave of cookieless IDs that will be utilized in the future.  Customers of Tapad can take advantage of its broad ecosystem of identifiers to drive targeting and frequency capping strategies and enable detailed measurement and attribution post-deprecation of the third-party cookie. Our goal is to accelerate the adoption, scale, and utility of cookieless IDs with the release of the Switchboard module within The Tapad Graph, while maintaining an agnostic approach to the market. Switchboard for identity solutions In the evolving landscape agencies and marketers will need to invest, test, and analyze the best combination of cookieless ID partners to meet their objectives.  The Switchboard module will increase the utility and value of the cookieless ID space in conjunction with other addressable IDs,  by providing a layer of connectivity that will be natively missing with the deprecation of third-party cookies.  Identity solutions at launch: Switchboard for graph customers For existing Tapad customers who leverage the Switchboard module in The Tapad Graph, it will provide a seamless way to facilitate interoperability while resolving identity back to a Household or Individual. By providing this translation layer, Tapad will take on the responsibility of encryption and decryption protocols where applicable, which will deliver added functionality to our customers.  Tapad + Experian partners at launch: Use cases Resolve existing first-party data with new cookieless solutions through The Tapad Graph to minimize data loss Frequency cap at the Individual and Household level via Cookieless and traditional ID Reach consumers at scale across all touchpoints and IDs   Build a more inclusive and holistic view of the consumer journey Run accurate and scalable measurement before and after the formal deprecation of third-party cookies in Chrome Map online data into offline activities  Hear why industry leaders are adapting with Tapad + Experian As advertisers continue to contemplate the future of identity, Amobee is proud to partner with Tapad, a part of Experian, on this next-generation solution to provide a comprehensive view of consumers. With the imminent loss of cookies, advertisers must think creatively in order to respectfully engage consumers in a privacy-compliant way and Switchboard can play an important role in addressing their respective identity needs.  — Bryan Everett | Senior Vice President of Global Business Development | Amobee   Connecting offline and online shopper activity in a privacy-compliant way is fundamental to marketing effectiveness and determining return on ad-spend. That’s why we’re excited to be a launch partner for Tapad + Experian's Switchboard offering; it provides a unified solution for supporting the variety of proprietary and anonymous user ID standards required by advertising demand-side platforms today.  — Brian Dunphy | SVP Digital Business and Strategic Partnerships | Catalina   As the industry evolves, Tapad + Experian's Switchboard presents a privacy-safe solution that allows for the continued activation of data and an alternative to advertising within walled garden environments. We look forward to collaborating with Tapad and the industry as we collectively transition to support cookieless identity.  — Don Lee |SVP of Global Platform Partnerships | Eyeota   We are excited to participate in this proactive solution to the sunset of third-party cookies. Switchboard’s agnostic interoperability, with BritePool and other ID providers, will create high-value for marketers as they transition to the era of cookieless web advertising.  — David J. Moore | CEO | BritePool   Interoperability is paramount for brand marketers, agencies, publishers and platforms if we want to support an open and free Internet and break free of the stranglehold of walled gardens. Lotame Panorama ID’s participation in Switchboard reflects our steadfast commitment to collaborating across and within the industry and providing value to all of its players.  — Pierre Diennet | Global Partnerships | Lotame   At this pivotal moment in the industry, we are excited to be partnering with Tapad, a part of Experian on their cookieless initiative and making Retargetly IDx available into the Switchboard solution, providing global brands, platforms and publishers with a compliant, cookieless ID solution for the Latin American market; enabling them to target, reach and measure users at scale through the region.  — Daniel Czaplinski | CEO and Co-Founder | Retargetly   With Audigent’s Halo ID, we’re architecting a cookieless future where clients and partners have confidence in the actionability and interoperability of exclusive 1st party audiences, originated from some of the world’s leading publishers and creators. We see collaboration as being critical to a collective understanding of identity and Tapad, a part of Experian as a trusted partner with solutions such as Switchboard to support continuity for marketers’ addressability.  — Drew Stein | CEO and Founder | Audigent   Facilitating access and usage of 1st party identifiers is crucial to help marketers prepare for the cookieless future. Thanks to Switchboard, ID5’s cookie-less IDs will be available to a wider audience of brands and agencies and enable them to run effective, data-driven campaigns beyond the third-party cookie.  — Mathieu Roche | CEO and Co-Founder | ID5   Addressing the current identity challenge requires transparency and collaboration. We are pleased to align ShareThis data with Tapad + Experian’s growing ecosystem. ShareThis data helps marketers evolve beyond the cookie to complete the picture. Tapad + Experian’s Switchboard offering will support ShareThis’s deep connections to clients and technology platforms, preserving and growing the accessibility of our data.  — Michael Gorman | SVP Product and Business Development | ShareThis   Get in touch

Published: Feb 09, 2021 by Experian Marketing Services

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