Employers may feel that their unemployment management process is more of a burden than a solution. If you’re constantly chasing down late responses, struggling with confusing platforms, or picking up the slack your vendor should be handling, you’re not alone. Many employers face a frustrating maze of inefficiencies—from poor metrics reporting and Power of Attorney mishaps to lackluster hearing preparation and minimal tax support.
It’s never too late to rethink the way your unemployment claims are managed. In this blog, we’ll explore the most common pain points employers face and how a modern, proactive approach can transform your experience from reactive to strategic. Whether you’re dealing with delayed claim notices or simply fed up with the lack of guidance, there’s a better way—and it starts here. Read on to learn how Experian Employer Services eliminates unemployment management pain-points for employers.
Delayed or No Response from Your Vendor
Delayed or no response from your vendor creates confusion for you as the employer and can also cause you to lose your rights. It is imperative that your current vendor responds timely to all claims and with adequate information so that you remain compliant with UI Integrity Law.
Frustrated by Poor Metrics and Reporting
Metrics and clear reporting is essential for you to assess your overall performance and allows you to address those trouble areas you experience with unemployment. At Experian Employer Services, we ensure employers are supported with real-time global and segmented reporting, providing actionable insights with real-time data on claims, costs and trends.
Power of Attorney Headaches
At Experian Employer Services we have a dedicated Power of Attorney team that will work with you to ensure all POA’s are accepted by the states and will follow up with them directly until they are processed. We will not put the burden on you as this should not be your responsibility.
Doing the Work You Hired Your Vendor to Handle
Experian Employer Services will handle all of the heavy lifting from our dedicated implementation team, from your dedicated service team assigned to assist with the program to your dedicated unemployment tax analyst. We are here to help complete tasks and guide you to positive results.
Missing Critical Claim and Hearing Deadlines
Your dedicated Experian Employer Services Claims Analyst and Hearings Coordinator are here to make sure you meet all deadlines and have the most notice possible so that responses are gathered and supplied in a timely manner on claims and hearings.
Unprepared for Hearings
Hearings can make you feel nervous or uneasy as to what you should expect and how you should present your case. Your dedicated Hearings Coordinator will conduct a full prep prior to the hearing to make sure all your witnesses know what they are going to be testifying to and how to responsibly answer technical questions. In some cases, a hearing representative is needed to assist your witness in the actual hearing. Your Hearings Coordinator will assist in assigning one of our expert hearing representatives in those cases should you decide you would like one.
Left in the Dark on Claims Guidance
At Experian Employer Services we also assign a dedicated Client Success Manager who will work with you throughout the year in identifying situations where improvement is needed. This individual will provide not just your win and compliance percentages but also provide advice that can help. Our “CSM” are subject matter experts with years of experience and their goal has always been to strengthen the knowledge of our clients through trainings and discussions.
Struggling with a Confusing, Unfriendly Platform
Our Unemployment Cost Management Platform is completely customizable to your benefit. It is a very “user friendly” tool that our clients truly appreciate. You can access claims, hearings, determinations, hearing decisions just by clicking a button. Our platform will only ask questions relevant to the separation to save you time and eliminate confusion. You have the ability to research old cases within our system as well as on demand reporting that provides you with metrics you need.
Lacking the Unemployment Tax Support You Deserve
Our trained unemployment tax experts dive deep into your unemployment rates to make sure they are true and accurate. They will question the state if they feel you have been assigned an inaccurate tax rate and continue to follow up directly. Our tax professionals can assist with a number of tax services from tax registrations to closing accounts within a state. They want to make sure you understand the “why” before you make your ultimate decision.
Experian Employer Services puts the needs of our clients first. Our unemployment experts will assist you throughout the entire unemployment process providing you with guidance and best practices so that we can provide positive results. Our unemployment experts provide Quarterly Business Reviews to show clients how they are progressing through the partnership and also look at areas where together we can improve to have a positive impact. We provide free unemployment training for all of your management team and share with them what is needed to be successful.
The best way to eliminate your unemployment management pain points is by choosing a partner that can provide superior service with a client-first approach to assist you. Learn how Experian Employer Services can start helping today.