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AI-powered identity resolution for connected customer experiences

Published: October 22, 2025 by Experian Marketing Services

At A Glance

Identity resolution unifies fragmented IDs into complete customer profiles, helping companies understand their audiences and deliver personalized, privacy-compliant experiences in a cookie-light world. With Experian’s AI-powered identity resolution solution, marketers gain the scale, accuracy, and compliance to compete while making marketing more human.

Every marketer has seen it: a customer browses reviews on a laptop, adds items to a cart on mobile, then “disappears.” In reality, they just likely switched devices or logged in with a different email. Identity resolution connects these scattered signals into a single profile so you never lose sight of the customer journey.

Identity resolution is what helps you keep track of customers who bounce around.

Connecting scattered signals into a single customer profile can help you deliver seamless experiences, meet strengthening privacy standards, turn first-party data into measurable results, and fuel better customer analytics.

See our identity resolution solution in action

What is identity resolution?

Identity resolution is the process of pulling together the different identifiers a customer uses and connecting them to a single profile. Without it, you’re left with an incomplete picture of the customer — like a cart tied to one email, an app login tied to another device, or a loyalty swipe that never links back to the same person.

Identity Resolution

Common identifiers include:

Ultimately, identity resolution can help you recognize the same customer wherever they engage.

Why does identity resolution matter now?

Marketers face incomplete views, data silos, privacy regulations, and shrinking visibility:

  • Rising consumer expectations: People want seamless, personalized journeys across touchpoints.
  • Privacy-first environment: Consumer privacy legislation (like the GDPR, CCPA, GLBA, FCRA, and new state laws) makes compliance non-negotiable.
  • Signal loss: The decline of cookies, MAIDs, and walled gardens are pushing brands toward first-party data.

Experian utilizes AI and machine learning to fill these gaps, predict behaviors, and connect signals across devices — providing marketers with a clear, privacy-safe view of their customers, even when traditional identifiers are missing.

In this environment, identity resolution matters because it gives marketers a way to deliver seamless, personalized customer experiences and engage audiences effectively while respecting their privacy. It’s the basis for turning consented first-party data into measurable marketing outcomes without sacrificing trust.

Why is identity resolution critical in a privacy-first world?

Even as cookies linger, marketers have already shifted their strategies to rely on first-party data, where choice and transparency are the baseline expectation. At Experian, our long history as a regulated data steward makes us a uniquely capable and trusted partner for managing modern compliance expectations. Our identity resolution solutions maximize the value of permission-based data while meeting consumer demand for privacy, personalization, and control.

Struggling with scattered customer data? Experian makes identity resolution seamless

How does identity resolution help brands?

Identity resolution turns fragmented signals into unified profiles that drive personalization, efficiency, and compliance. Here’s how it creates measurable business impact.

Creates a unified customer view

One of the biggest advantages of identity resolution is the ability to integrate data from loyalty programs, point-of-sale (POS) systems, customer relationship management (CRM) platforms, web analytics, and offline sources into a single, comprehensive profile. Experian strengthens identity resolution with AI-driven clustering models that resolve household and individual identities across billions of signals with greater accuracy.

Identity Resolution Creates Unified Customer View

With a clearer picture of each customer, brands see higher match rates and larger addressable audiences, which translates to more substantial reach and better return on ad spend (ROAS).

Enables better personalization

Customers constantly switch devices, update their information, and change preferences. Experian makes it easier to keep pace with these changes through frequent data enrichment and near-real-time identity resolution via Activity Feed.

Combined with our long-standing use of AI and machine learning, this approach ensures shifting behaviors are captured quickly, enabling timely personalization, and more responsive engagement.

Identity Resolution Enables Better Personalization

With less delay from data to action, the result is faster response times and higher conversion rates.

Improves the customer experience

Customers notice when brands deliver relevant ads and contextual content across every channel. Consistency matters! But consistency doesn’t just happen on its own; it comes from identity resolution, which keeps the customer journey connected.

Identity Resolution Improves the Customer Experience

As brands maintain continuity, they build trust, strengthen engagement, and increase customer lifetime value.

Drives better marketing ROI

Not every profile is valuable. Identity resolution helps marketers identify the highest-value audiences and reduce wasted spend.

Identity Resolution Drives Better Marketing

That efficiency leads to lower CPA and a higher overall ROI across campaigns.

The power of modeling from a stronger foundation

When you have a unified customer view, your models are built on better data. That means you can find more people who look like your best customers, build more responsive audience segments, and target with greater accuracy. This foundation can lead to better spending, more relevant campaigns, and a higher ROI.

Maintains privacy compliance

With GLBA/FCRA-grade standards and consumer choice mechanisms like opt-outs and data correction, you can protect your brand while maintaining personalization — without compromising legal or ethical safeguards.

Identity Resolution Maintains Privacy Compliance

What are some identity resolution use cases and examples?

Every industry faces its own unique identity challenges, but identity resolution is the common thread that turns scattered data into connected experiences. Let’s break down how companies in different verticals are putting it to work (and the kinds of results they’re seeing).

Retail and e-commerce

Shoppers bounce between websites, carts, and checkout lines, leaving behind scattered signals in the process. In retail, identity resolution bridges the gap between online and in-store experiences by matching online carts with loyalty swipes or connecting connected TV (CTV) exposure to in-store sales. This means fewer silos, better targeting, and more personalized offers wherever people shop.

Identity Resolution Retail and eCommerce

Our 2025 Digital trends and predictions report calls out that omnichannel experiences aren’t optional anymore. With CTV and social dominating spend, brands need identity resolution to cut through silos and build a complete view of customer behavior.

Financial services

In financial services, identity resolution makes it possible to deliver personalized, compliant offers like refinancing options for likely mortgage switchers or the right rewards card for frequent spenders.

Our partnership with FMCG Direct to create Consumer Financial Insights® and Financial Personalities® segments helps banks, insurers, and lenders understand behaviors — such as credit card use, deposit balances, and investment habits — without exposing sensitive details.

Read more below about how our financial audiences enable privacy-safe personalization.

Travel and hospitality

Travel decisions aren’t always planned out in advance. Many bookings happen spur-of-the-moment, which is why real-time identity resolution is so powerful; it keeps the journey seamless when travelers jump from phone to laptop to tablet and presents relevant offers right as decisions are being made.

Windstar Cruises put this information into action with Experian’s identity graph to connect digital interactions with actual bookings, which drove 6,500+ reservations and $20 million in revenue.

Media and TV

Viewers tend to hop around between linear TV, streaming apps, and social feeds. And without identity resolution, every screen looks like a different person. Marketers can accurately plan, activate, and measure campaigns by unifying viewing behaviors into one ID with Experian’s AI-powered identity graph.

Identity Resolution Media and TV

Optimum Media tackled its multiscreen challenge by partnering with Experian for identity solutions. Layering our audience insights and our AI-driven Digital Graph onto their subscriber data, they were able to connect the dots across channels, reach the right households, and measure results instead of just impressions. In the end, they finally got a clear view of what works across every screen.

Curious how identity resolution can power your customer analytics? We can walk you through it.

Healthcare and pharma

Healthcare marketers can’t afford slip-ups with HIPAA regulations. Identity resolution makes it possible to engage the right patients and providers with de-identified audiences rather than third-party cookies.

Identity Resolution Healthcare and Pharma

At Experian, AI and machine learning have always been part of how we power identity resolution. In healthcare, that means using AI-enhanced modeling to connect de-identified clinical and claims data with lifestyle insights. The result is a more comprehensive picture of the patient journey that helps close care gaps, reduce wasted spending, and improve outcomes.

By working with partners like Komodo, PurpleLab, and Health Union, we make it possible to activate campaigns at scale that boost engagement and adherence while keeping patient privacy front and center:

  • Komodo Health enriches our identity graph with insights from millions of de-identified patient journeys plus lifestyle data, giving brands a fuller view of where care gaps exist and how to close them.
  • PurpleLab connects real-world clinical and claims data to Experian’s platform, letting advertisers activate HIPAA-compliant audiences across CTV, mobile, and social with the ability to measure real outcomes like prescription lift and provider engagement.
  • Health Union contributes a data set built from 50 million+ patient IDs and 44 billion+ patient-reported data points. Combined with our identity and modeling capabilities, this expands match rates and unlocks up to 76% net-new reach, so campaigns reach patients and caregivers in critical health moments.

As a result, healthcare brands can launch campaigns that are privacy-first, highly targeted, and proven to drive meaningful impact.

Audio

People use audio while commuting, working out, and even folding laundry. It can be one of the hardest channels to track because of how frequently listeners switch between apps, stations, and devices.

Identity Resolution Audio

Experian’s identity resolution partnerships with Audacy and DAX change the game:

  • Audacy helps tie scattered listening into a single view, so advertisers can follow audiences across devices and keep ads relevant in the moment.
  • DAX pairs Experian’s 2,400+ syndicated audiences with its audio network, enabling brands to target precisely and launch impactful campaigns at scale.

These partnerships turn audio into an accurate channel where ads feel personal, privacy-safe, and measurable.

Gaming

Gamers don’t stick to one platform. Player data gets scattered across mobile, console, and PC, so it’s tough to keep track of individuals. Experian helps stitch those signals together so publishers can finally see the whole picture, personalize gameplay, and keep players coming back.

With enriched profiles, publishers can deliver offers that resonate and unlock fresh revenue by packaging high-value gaming audiences for advertisers outside the industry.

Unity, a leading gaming platform, is tapping into Experian’s syndicated audiences to gain player insights and help advertisers reach gamers across mobile, web, and CTV. For global publishers, unifying player data with Experian has driven higher engagement and stronger ad ROI.

How should I evaluate identity resolution providers?

When choosing an identity resolution partner, look for:

  • Data scale and quality: The value of identity resolution depends on how complete and accurate the underlying data is. The right provider should bring together a wide range of identifiers from online and offline sources, maintaining high accuracy so your customer profiles are broad and reliable.
  • Match accuracy and recency: The best partners also refresh their data regularly and can blend deterministic (exact, one-to-one matches) with probabilistic (pattern-based matches) methods. That way, you get the accuracy of “this email is definitely that customer” with the reach of “this device likely belongs to the same person.”
  • Privacy and compliance readiness: Compliance can’t be an afterthought. Your identity partner should be ready for GLBA, FCRA, GDPR, CCPA, and the latest state-level rules with built-in tools for opt-outs, corrections, and deletions.
  • Integration flexibility: A good provider fits into your world, not the other way around. Look for pre-built integrations with your customer data platform (CDP), demand-side platform (DSP), or marketing tech (MarTech) stack so you can get up and running without the heavy IT lift.
  • Data analytics capabilities: You need proof that identity resolution drives ROI. Look for closed-loop measurement that ties unified IDs directly to campaign performance, so you can see what’s working and optimize with confidence.

How Experian enables enterprise-grade identity resolution

Experian delivers identity resolution at the scale, accuracy, and compliance required by the world’s largest enterprises. Our solutions are:

  • Built on trust: Backed by 40+ years as a regulated data steward and rated #1 in data accuracy by Truthset, so you can act with confidence.
  • Powered by our proprietary AI-enhanced identity graph: Combining breadth, accuracy, and recency across four billion identifiers, continuously refined by machine learning for maximum accuracy.
  • Seamlessly connected: Pre-built data integration with leading CDPs, DSPs, and MarTech platforms for faster time to value.
  • Always up to date: Frequent enrichment and near-real-time identity resolution through Activity Feed for timely personalization and more responsive customer engagement.
  • Privacy-first by design: Compliance with GLBA, FCRA, and emerging state regulations baked in at every step, supported by rigorous partner vetting.

The bottom line

Identity resolution turns fragmented signals into connected, measurable, and compliant experiences. From retail to gaming, brands using it see stronger personalization, engagement, and ROI.

With Experian, you get the data, trust, and responsible AI innovation to make identity resolution work across every channel. Our approach uses AI to connect identities, predict behaviors, and deliver personalization that balances privacy with performance. If you’re ready to turn fragmented data into growth, now’s the time to start.

The world’s leading brands trust us to power identity resolution at scale. See how we can do the same for you.

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Identity resolution FAQs

What’s the difference between deterministic and probabilistic matching?

Deterministic uses exact identifiers (like an email) for accuracy, while probabilistic uses signals and algorithms to expand reach. Best-in-class providers usually combine both.

How does identity resolution improve ROI?

Identity resolution helps with personalization by unifying scattered signals into one profile. It reduces wasted spend and increases match rates, which means bigger addressable audiences and higher ROAS.

Can identity resolution work without third-party cookies?

Yes. With first-party data and hashed PII, brands can still maintain addressability and personalization.

What industries benefit most from identity resolution?

Retail, finance, travel, media, gaming, and audio all use identity resolution to personalize, attribute sales, and improve efficiency.

How is Experian different from a CDP?

A customer data platform unifies the data you already own. Meanwhile, we add depth, scale, and higher match rates by layering in our identity graph and data enrichment.

Is Experian identity resolution privacy-compliant?

Yes. Experian is GLBA/FCRA compliant, GDPR/CCPA ready, and supports consumer opt-outs and corrections to ensure responsible personalization.


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Tuned in and turned on: How identity is powering the audio boom

Audio platforms that overcome consumer identity challenges are winning new advertisers and driving higher ROAS. In this article, you’ll hear from leading audio platforms that are solving these challenges—and seeing results. Digital audio is evolving fast. What was once a niche channel of host-read sponsorships and direct buys is now a must-have in the modern media mix. Streaming platforms, podcasts, and digital radio are drawing more ad dollars thanks to audio’s ability to capture attention and connect with listeners. But with growth comes new pressure. Advertisers expect accuracy, scale, and to see results. At the same time, listeners want more relevant content and more personalized ad experiences. That’s where identity becomes essential. With Experian’s identity and audience solutions, audio platforms can: Bolster addressable audience targeting and personalization capabilities. Gain a comprehensive view of listeners’ digital identity to reach audiences across channels. Better understand consumer preferences, enabling advertisers to reach audiences with greater accuracy. Enhance the listening experience with more relevant content. Let’s break down the key challenges in audio—and how Experian can help solve them. Challenge 1: Anonymous listening limits addressability Most listening happens in environments where people aren’t logged in—via apps, smart speakers, and mobile devices. Without logged-in data, platforms struggle to know who’s listening and advertisers are unable to reach those anonymous listeners who don’t have an addressable ID. To overcome the identity gap in unauthenticated listening environments, leading audio platforms are turning to partners that connect fragmented signals—like device type, location, and behavioral patterns—to broader household and individual profiles. By using hashed emails and other alternative identifiers, platforms can begin to make anonymous sessions more addressable. This increase in addressability ensures the platform’s entire userbase can be reached, which leads to an increase in revenue. Experian’s solution Experian's identity spine, comprised of our Digital and Offline Graphs, helps you recognize listeners even when they’re outside your ecosystem. Platforms like Audacy are already leading the way. By integrating Experian’s Digital Graph, they’re gaining a more complete view of listeners’ digital identifiers—enhancing the experience across their app and website. With a better audience understanding, Audacy can deliver personalized content while helping advertisers reach specific groups with greater accuracy. Challenge 2: IP-based targeting falls short Audio has traditionally relied on IP addresses, but that’s no longer enough. A single IP could represent an entire household—or a public setting like a coffee shop. It’s not precise. Forward-thinking platforms are moving beyond IP-based targeting by integrating identity resolution technologies that combine household-level data with device-level intelligence. These solutions help distinguish between shared devices and individual listeners, allowing advertisers to serve more relevant messages without over-reliance on a single signal like an IP address. This layered approach improves precision—especially in dynamic listening environments like vehicles or communal spaces. Experian’s solution Our identity spine links home IPs to households, then connects them to specific devices and individuals. This helps platforms move beyond basic IPs and target real people based on accurate signals—even in shared listening environments like smart speakers and cars. We also help platforms and advertisers integrate alternative IDs—like Unified I.D. 2.0 (UID2)—into their programmatic audio campaigns. That means more reach, without compromising consumer trust. Challenge 3: Audio buying is fragmented From podcasts to streaming to radio, audio lacks consistency in how inventory is packaged and bought. It’s hard for advertisers to run scaled campaigns across channels—and harder still to measure performance. Plus, advertisers don’t think in silos—they think in strategies. If audio can’t connect to their display, connected TV (CTV), and social buys, it loses ground. What they need is a way to define audiences once and activate everywhere. To reduce friction in audio ad buying, platforms are investing in infrastructure that unifies audience insights across formats. By building a centralized view of the listener—regardless of whether they're tuning in via podcast, stream, or radio—publishers can offer advertisers consistent targeting parameters, clearer reporting, and better campaign orchestration. Identity graphs and audiences are playing a growing role in streamlining this complexity and unlocking scale. 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By combining our shared market presence, knowledge, and forward-thinking approach, we’re strengthening our digital audio network offering and delivering value to all our advertising partners."  Brian Conlan, President of DAX United States In addition to integrating Experian’s Digital Graph, Audacy is also integrating Experian's syndicated audiences to unlock accurate insights like demographics, shopping behavior, and interests – providing listeners with a more personalized advertising experience and advertisers with a higher return on investment.  “Historically, audio advertising lacked precise targeting capabilities, making it challenging for advertisers to reach specific audiences. By integrating our digital identity graph and syndicated audiences with Audacy’s platform, we’re transforming how advertisers connect with listeners. 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Driving performance and scale: The rise of Experian’s data marketplace

When we launched our data marketplace earlier this year, we set out to transform how the industry discovers and activates privacy-safe audiences and maintains addressability across display, mobile, and connected TV (CTV). Yieldmo was one of the first adopters and their story speaks volumes about what’s possible when flexible tech meets premium data. Large retail brand boosts in-store traffic with Yieldmo and Experian Yieldmo, an advertising platform known for its inventive, AI-powered creative formats and privacy-first inventory, partnered with Experian to support a leading athletic retailer’s campaign focused on driving in-store traffic. The goal? Attract in-store shoppers likely to purchase from competitors, particularly during key sales windows. Using Experian’s Audience Engine platform, which includes our proprietary and third-party data marketplace, Yieldmo built a high-performing, self-serve targeting strategy that included both conquesting and in-store shopper segments. With the ability to easily combine Experian Audiences and Partner Audiences, like those from Alliant, Circana, Webbula, and Sports Innovation Lab, Yieldmo quickly built precise apparel and footwear audiences. Using Experian’s identity graphs in Audience Engine, Yieldmo increased cross-channel addressability to maximize campaign scale and impact. “Experian’s data marketplace in Audience Engine fills a critical gap, letting us quickly search by brand, build smarter conquest segments, and activate custom audiences fast. The platform is flexible and the support is hands-on and reliable.”Abby Littlejohn, Director of Sales Planning at Yieldmo With self-serve setup that cut down manual work, the ability to build highly tailored audiences, and expected lift in store visits, Experian helped the team achieve standout results. "We selected Experian as our primary third-party data partner based on contract ease, audience quality, and speed. Through Experian, we can find high-performing audiences from multiple providers that meet our client’s targeting objectives. We include Experian audience segments in 80% of formal RFP proposals and are in active discussions on how to optimize for future campaigns—making Experian a go-to partner for third-party targeting.”Nelson Montouchet, AVP, Strategic Partnerships, Yieldmo More data, more reach: Experian’s data marketplace fuels smarter targeting across ad platforms Today, just months after launch, Experian’s data marketplace is gaining traction across the ecosystem. Over 10 platforms, including leading supply-side platforms (SSPs) and TV platforms such as Madhive, OpenAP, and Optimum, are now actively utilizing our data marketplace to enhance their activation capabilities. As privacy rules tighten and many identity signals start to fade, a lot of activation platforms are finding it tougher to reach their audiences. This is where our data marketplace shines, with one of the most comprehensive identity graphs out there, 126 million households, 250 million individuals, and over four billion active digital IDs, we make it easy to activate audiences while keeping addressability high across channels. We preserve accuracy when scaling to digital IDs via our identity graphs since Experian is rooted in offline data, which provides better connections and smarter targeting. “Our long-standing partnership with Experian and breadth of Experian's data marketplace, combined with the interoperable, direct matching methodology of our Open Identity solution, make it possible for OpenAP to enable advertisers and agencies to use best-in-class data partners to build audiences with the highest fidelity and consistently reach audiences at scale wherever they are consuming content across premium video.”Chris LoRusso, Chief Business Officer at OpenAP Experian’s data marketplace has grown to include over 20 premium data providers, such as: “We’re thrilled to bring PlaceIQ’s privacy-first, visit-based audiences to Experian’s marketplace, giving brands quick and easy access to high-intent shoppers. From recent big-box customers to yoga-studio regulars, advertisers can add real-world relevance to campaigns across every channel.”Brian Bradtke, Head of Partner Development, Precisely PlaceIQ These partnerships bring unique value to platforms looking to understand and engage audiences more effectively, whether through physical location intelligence, sports and fandom insights, or behavioral intent signals. What’s next We're focused on expanding our data ecosystem and helping platforms and marketers turn fragmented data strategies into a unified competitive advantage. If Yieldmo’s story is any indication, this is just the beginning. Let’s connect and explore how Experian’s data marketplace can help you drive more revenue, scale your audience reach, and stay ahead of privacy shifts. Connect with us Latest posts

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We enrich profiles and help you activate across channels We enhance your player records with hundreds of attributes—so you can create custom segments that work. Then, we help you activate those audiences in real-time across digital, social, and programmatic platforms. 💡 How it’s working: A global gaming publisher used Experian to build custom audiences and activate across programmatic channels, driving higher in-game engagement and ad ROI. Turning audiences into ad revenue In addition to improving their own player marketing, gaming companies are unlocking a second growth engine: ad revenue from non-endemic brands. Much like retail media networks, game publishers and platforms are realizing the value of their audience data. From airlines and automakers to QSR and CPG brands, advertisers are taking notice of the high-value, high-intent audiences inside game environments. But to attract that ad spend, publishers need to offer more than impressions—they need precise audience targeting, cross-device identity, and reliable measurement. How Experian helps drive better ad performance To appear authentically to a gamer, you need to know who they are and what they care about. Experian helps marketers understand a person’s behaviors and preferences to enable relevant, personalized advertising. And since nobody wants to see the same ad ten times during a session, we help manage ad frequency across devices and placements to protect the player experience. Our approach: Extend reach, measure results 1. We expand your digital reach Experian makes it easier to find and connect with your players wherever they are—across devices, platforms, and publishers. We help you build scalable audiences you can reach programmatically and with precision. 💡 How it’s working: Unity, a leading gaming platform, is redefining the way marketers reach their audiences across major and emerging channels. They’ve tapped into Experian’s syndicated audiences to gain player insights and help advertisers connect with gaming audiences across mobile, web, and connected TV (CTV) based on behaviors and preferences. 2. We help you measure what matters Whether your goal is app installs, in-game purchases, ad engagement, or player retention, we help connect the dots. You’ll know which campaigns are driving action—and where to double down. 💡 How it’s working: A leading global game publisher is working with Experian to enrich player profiles, build and activate audience segments, and measure how campaigns drive in-game engagement and purchases—giving them a clearer view of ROI across digital channels. Why choose Experian Whether you’re trying to build stronger player relationships or turn your audience into a high-performing advertising engine, Experian gives you the data and identity foundation to make it happen. We help you: Organize and clean your player data Resolve identities across digital touchpoints Enrich your data with deep, actionable insights Build and activate target audiences Measure impact across the player journey Let's power up together We’re already supporting leading brands across the gaming ecosystem—from global game publishers and mobile app developers to in-game ad networks and gaming platforms. And we’re ready to help more companies harness the full power of their data. Get in the game with us 🎮 Latest posts

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