For Terrace Finance, staying ahead of fraud means having the visibility and confidence to respond quickly when threats emerge. According to CEO Andy Hopkins, NeuroID helped the team gain actionable insights during a critical moment, enabling them to assess an active attack and determine a path forward.
NeuroID analyzes behavioral signals and interactions in real time. This helps organizations better understand user activity and identify potential fraud risks as they happen.
When the team first activated NeuroID’s behavioral analytics capabilities, they were in the middle of an active attack. Introducing a new solution at that moment came with risk, but the results were almost immediate. “We were under attack at the time we turned it on. But within two hours we had a plan,” Hopkins said. “We don’t have other instances where we can talk about something new we’ve done in the organization that had an impact at that speed,” he added.
Terrace Finance initially implemented NeuroID to address a specific type of fraud, but its role quickly expanded. The team found additional use cases beyond what they originally expected. Today, it supports not only fraud detection but also education, training and system testing. This broader application has made it more valuable across the organization.
Adoption has also stood out. Hopkins pointed out that many tools are purchased but never fully used. In this case, NeuroID has become a natural part of how underwriting and fraud teams operate. Teams trust the signals it provides, and it has become embedded in daily workflows rather than sitting unused.
Although fraud prevention can be difficult to measure directly, Terrace Finance has seen improvements across key performance metrics tied to fraud and overall performance. Lenders on the platform have also responded positively to the added protections, which Terrace Finance now includes as part of its core service.
Alongside the technology itself, Hopkins emphasized the importance of Experian’s support throughout the partnership. Despite being a large organization, Experian provides a high level of personalization and individualized attention, he noted. That experience has made it easier for Terrace Finance to adopt and expand the use of solutions like NeuroID while staying focused on its specific business needs.
Looking ahead, Hopkins recognizes that fraud tactics will continue to evolve, especially as AI advances. For Terrace Finance, the ability to adapt is essential to staying prepared for what comes next.
About Terrace Finance
Terrace Finance is a multi-lender platform that connects consumers, businesses, and merchants with a network of financing and payment solution providers through a single application process. The company works with a broad range of credit profiles and financing programs to help applicants find payment solutions that fit their needs.
Learn more at www.terracefinance.com
