Jenna Chaffins leads the Market Insights program for Experian’s Credit Information Services division. Jenna has spent more than 15 years leading qualitative and quantitative research that uncovers emerging trends, informs go-to-market strategies, drives innovation and improves customer experience. Prior to joining Experian in 2016, Jenna led research teams working in the insurance, automotive and research consulting industries.

-- Jenna Chaffins